• sony
  • dell
  • cisco
  • dhl
  • harvard
  • yale
  • phoenix
  • sony
  • dell
  • cisco
  • dhl
  • harvard
  • yale
  • phoenix
  • sony
  • dell
  • cisco
  • dhl
  • harvard
  • yale
  • phoenix

How it Works

Create Knowledge BaseCreate Knowledge Base

Create Knowledge Base

  • Create online FAQs & more
  • Upload articles, videos & more
  • Brand with your logo and colors
  • Publish site as a PDF

Anytime & Anywhere

  • Nothing to install or maintain
  • View on all devices & browsers
  • Authenticate users with SSO
  • Highly searchable FAQ

Analytics & Security

  • Restrict access & user roles
  • Create private knowledgebases
  • Integrate with Google Analytics
  • Gather feedback from users

Perfect For

Employee Knowledgebase
Employee Knowledge Base

Create a knowledgebase to retain, grow and enhance employee knowledge & experience.

Online FAQ Software
Online FAQ Software

Improve customer service and reduce tickets by helping customers find answers instantly in your online FAQ.

User Guides & Manuals
User Guides & Manuals

Create well-structured user guides & online manuals with a table of contents. Instantly publish as a webpage or PDF.

What is ProProfs Knowledge Base Software?

If you are looking for an online knowledge base and FAQ to improve your customer service and maximize the use of your organization’s collective knowledge and experience, then ProProfs Knowledge Base and FAQ software is ideal for you. We provide a highly searchable & centrally managed knowledgebase software, which supports all kind of files or documents and works across multiple devices and platforms. With organizations becoming more complex, 39% of an employee's time is wasted searching for information and recreating existing content. ProProfs Knowledge Base Software improves productivity by making it easy for employees as well as customers to instantly find what they're looking for, whenever and wherever they need it.

Learn more about what is knowledge base and how it can benefit you.


  • Daniel Stein
    Everyone should give it a try!
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Bill Wisell
    Excellent Customer Service!
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Knowledge Base Software

Perfect for creating employee knowledgebases, online FAQs, support docs, user manuals, guides and more
  • simple-icon

    Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • access-icon

    Anytime, Anywhere Access

    View and access knowledgebase on laptops, tablets or smartphones.

  • tickets-icon

    Reduce Customer Tickets

    Customers instantly find answers on your self-service help site.

  • brand-icon

    Customize & Brand

    Brand your help site with customized fonts, colors, logos & more.

  • security-icon

    Security Controls

    Keep your knowledgebase secure with password & privacy controls.

  • Retain-icon

    Retain Employee Knowledge

    Share and retain knowledge through a collaborative knowledgebase.

  • analytics-icon

    Highly Searchable

    Find answers instantly with a highly searchable knowledgebase.

  • prevent-icon

    Centralize Documents

    Centrally access company documents, manuals & more.

  • quiz-template-icon

    Analytics & Reports

    Learn what users are searching. Integrate with Google Analytics.

We've Received Great Press & Awards!

  • mashable-press
  • journal
  • sej
  • yahoo-news
  • killer-start