Create help sites, knowledge bases, user guides, manuals, wikis & more

Internal Knowledge Base

Create a secure, online resource center where employees can easily find and share information.

Self Service Help Center

Delight customers and reduce tickets by helping them find answers in a highly-searchable knowledgebase.

Documentation & Manuals

Create online documentation with videos & images. Offer searchable and mobile friendly documents.

Capture, share & apply knowledge

Access anytime, anywhere

Access anytime, anywhere

ProProfs ensures your documentation fits all screen sizes and is accessible on multiples devices including iPhone, iPad, Android, iOs etc. There’s also no extra effort or coding at your end. All your documentation including tables, fonts sizes, large images and screenshots are automatically resized to fit smaller screens.

Collaborate to create & share knowledge

Collaborate to create & share knowledge

Bring different teams together to create and share knowledge on a central platform. Define roles and permissions for your team members to control who can access what in your knowledge base. Build private knowledge bases, accessible only to authorized users, with advanced authoring features such as conditional logic, workflows and more.

Offer awesome support 24/7

Offer awesome support 24/7

With a self service online knowledge base, customers can find instant answers to their questions. This means fewer support tickets and less workload for your agents. Likewise, support agents and employees can also find instant answers by searching the internal knowledge base for any questions about company best practices, policies and more.

100+ settings & integrations

100+ settings & integrations

Control and manage user access with single sign on and advanced security settings. Design beautiful FAQs using branding features, pre-made themes or customize with CSS and HTML tags. Set-up roles and permissions and integrate with popular tools such as Zendesk, Google Analytics,Wufoo and more.

How it Works

Create Knowledge BaseCreate Knowledge Base

Create Knowledge Base

  • Create online FAQs & more
  • Upload articles, videos & more
  • Brand with your logo and colors
  • Publish site as a PDF

Anytime & Anywhere

  • Nothing to install or maintain
  • View on all devices & browsers
  • Authenticate users with SSO
  • Highly searchable FAQ
Analyze_Results_tabAnalyze_Results_tab

Analytics & Security

  • Restrict access & user roles
  • Create private knowledgebases
  • Integrate with Google Analytics
  • Gather feedback from users

Perfect For

Context Sensitive Help
Context Sensitive Help

Create a knowledgebase and use contextual help tools, like pop-ups, to create on site & task-based help.

Help Authoring Software
Help Authoring Software

Design, create, publish and maintain help files, manuals and documentations using help authoring software.

Corporate Wikis
Corporate Wikis

Collaborate with team members to create public and private wikis. Manage content with advanced authoring options

Features

  • Simple & Easy

    Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Anytime, Anywhere Access

    Anytime, Anywhere Access

    View and access knowledgebase on laptops, tablets or smartphones.

  • Reduce Customer Tickets

    Reduce Customer Tickets

    Customers instantly find answers on your self-service help site.

  • Customize & Brand

    Customize & Brand

    Brand your help site with customized fonts, colors, logos & more.

  • Security Controls

    Security Controls

    Keep your knowledgebase secure with password & privacy controls.

  • Retain Employee Knowledge

    Retain Employee Knowledge

    Share and retain knowledge through a collaborative knowledgebase.

  • Highly Searchable

    Highly Searchable

    Find answers instantly with a highly searchable knowledgebase.

  • Centralize Documents

    Centralize Documents

    Centrally access company documents, manuals & more.

  • Analytics & Reports

    Analytics & Reports

    Learn what users are searching. Integrate with Google Analytics.

Examples

ProProfs Knowledgebase Software is used by leading enterprises, non-profits, universities as well as small medium businesses. Organizations can create internal knowledge bases and corporate wikis to boost learning and knowledge sharing among employees. Likewise, they can also build public knowledge bases and self services FAQs to reduce customer tickets and support calls.

User Manual
User Manual

A structured user manual that explains product specifications and the installation procedure.

Instructional Guide
Instructional Guide

An online how-to guide that offers detailed documentation for end users and administrators.

Online FAQ
Online FAQ

A fully-branded web-based FAQ that features customized headers, search box, links and a table of contents.

Knowledge Base Software Integrations

ProProfs Knowledgebase software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. You also get to know which articles are performing well with an built-in Google Analytics integration.

Zendesk
Zendesk

Empower customers to raise support tickets directly from your ProProfs site. Help support agents to close tickets fasters by finding support documentation at a click.

Google Analytics
Google Analytics

Get detailed In-Page analytics and assess which FAQ pages are working and which are not. Track the routes and devices customers are using to find your knowledge base.

Live Chat
Live Chat

Guide customers to the correct documentation by communicating with them via chat directly on your ProProfs help site. Answer customer questions in real-time.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

From our blog

Ideas For Writing An Online User Guide or Manual

Ideas For Writing An Online User Guide or Manual

Ideas For Writing An Online User Guide or Manual

While online user guides and manuals can be very convenient and useful for all software programs, there is a need to make sure such a document is written properly. Online user guides and manuals need to be written with a number of considerations in mind. You must make sure you use these concepts properly if you want your manuals to be easy for readers to figure out. Read More...

The Ultimate Review Checklist for Your Online Knowledge Base Software

The Ultimate Review Checklist for Your Online Knowledge Base Software

The Ultimate Review Checklist for Your Online Knowledge Base Software

Have you ever taken some time off and asked yourself why your company needs to get an online knowledge base software? There are a lot of situations where this chance may present itself to you, and you need to be critically analytical to get this right. Knowledge is indeed power, and when we think about the current age of information, there can be no better way to put this statement. Read More...

Best Practices for Creating Knowledge Base Articles

Best Practices for Creating Knowledge Base Articles

Best Practices for Creating Knowledge Base Articles

ProProfs, we regularly update our different product knowledge bases based on our customers’ feedback. We try hard to make the help articles truly useful for our customers. At the same time, we have an internal knowledge base where different departments securely share information with each other. For instance, our Sales team uses the internal knowledge base to document customer feedback.Read More...

Tips for Creating the Best Knowledge Base Applications

Tips for Creating the Best Knowledge Base Applications

A knowledge base can make the difference between good software and great software. For a program to be great, users have to know a program well enough to feel comfortable using it. In this sense, a knowledge base too is like a program which needs to be user friendly. Read More...

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