• sony
  • dell
  • cisco
  • dhl
  • harvard
  • yale
  • phoenix
  • sony
  • dell
  • cisco
  • dhl
  • harvard
  • yale
  • phoenix
  • sony
  • dell
  • cisco
  • dhl
  • harvard
  • yale
  • phoenix

Capture, share & apply knowledge

Access anytime, anywhere

mobile responsive knowledge base

Access anytime, anywhere

ProProfs ensures your documentation fits all screen sizes and is accessible on multiples devices including iPhone, iPad, Android, iOs etc. There’s also no extra effort or coding at your end. All your documentation including tables, fonts sizes, large images and screenshots are automatically resized to fit smaller screens.

Collaborate to create & share knowledge

business knowledge management

Collaborate to create & share knowledge

Bring different teams together to create and share knowledge on a central platform. Define roles and permissions for your team members to control who can access what in your knowledge base. Build private knowledge bases, accessible only to authorized users, with advanced authoring features such as conditional logic, workflows and more.

Offer awesome support 24/7

self service online knowledge base

Offer awesome support 24/7

With a self service online knowledge base, customers can find instant answers to their questions. This means fewer support tickets and less workload for your agents. Likewise, support agents and employees can also find instant answers by searching the internal knowledge base for any questions about company best practices, policies and more.

100+ settings & integrations

enterprise knowledge base settings

100+ settings & integrations

Control and manage user access with single sign on and advanced security settings. Design beautiful FAQs using branding features, pre-made themes or customize with CSS and HTML tags. Set-up roles and permissions and integrate with popular tools such as Zendesk, Google Analytics, Wufoo and more.

How it Works

Create Knowledge BaseCreate Knowledge Base

Create Knowledge Base

  • Create online FAQs & more
  • Upload articles, videos & more
  • Brand with your logo and colors
  • Publish site as a PDF

Anytime & Anywhere

  • Nothing to install or maintain
  • View on all devices & browsers
  • Authenticate users with SSO
  • Highly searchable FAQ
Analyze_Results_tabAnalyze_Results_tab

Analytics & Security

  • Restrict access & user roles
  • Create private knowledgebases
  • Integrate with Google Analytics
  • Gather feedback from users

Perfect For

Context Sensitive Help
Context Sensitive Help

Create a knowledgebase and use contextual help tools, like pop-ups, to create on site & task-based help.

Help Authoring Software
Help Authoring Software

Design, create, publish and maintain help files, manuals and documentations using help authoring software.

User Guides & Manuals
User Guides & Manuals

Create well-structured user guides & online manuals with a table of contents. Instantly publish as a webpage or PDF.

Knowledge Management
Knowledge Management

Create an internal knowledge base to facilitate employee knowledge sharing. Boost employee trainings with a corporate knowledge repository.

Corporate Wikis
Corporate Wikis

Collaborate with team members to create public and private wikis. Manage and update the content of corporate wikis using advanced authoring features.

Call Centers
Call Centers

Reduce hold time & customer tickets with a self-service knowledge base. Enable support agents to offer faster resolutions to customer questions.

Features

  • simple-icon

    Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • access-icon

    Anytime, Anywhere Access

    View and access knowledgebase on laptops, tablets or smartphones.

  • tickets-icon

    Reduce Customer Tickets

    Customers instantly find answers on your self-service help site.

  • brand-icon

    Customize & Brand

    Brand your help site with customized fonts, colors, logos & more.

  • security-icon

    Security Controls

    Keep your knowledgebase secure with password & privacy controls.

  • Retain-icon

    Retain Employee Knowledge

    Share and retain knowledge through a collaborative knowledgebase.

  • analytics-icon

    Highly Searchable

    Find answers instantly with a highly searchable knowledgebase.

  • prevent-icon

    Centralize Documents

    Centrally access company documents, manuals & more.

  • quiz-template-icon

    Analytics & Reports

    Learn what users are searching. Integrate with Google Analytics.

Examples

ProProfs Knowledge Base Software is used by leading enterprises, non-profits, universities as well as small medium businesses. Organizations can create internal knowledge bases and corporate wikis to boost learning and knowledge sharing among employees. Likewise, they can also build public knowledge bases and self services FAQs to reduce customer tickets and support calls.

User Manual
User Manual

A structured user manual that explains product specifications and the installation procedure.

Instructional Guide
Instructional Guide

An online how-to guide that offers detailed documentation for end users and administrators.

Online FAQ
Online FAQ

A fully-branded web-based FAQ that features customized headers, search box, links and a table of contents.

Integrations

ProProfs Knowledge Base software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. You also get to know which articles are performing well with an built-in Google Analytics integration.

Zendesk
Zendesk

Empower customers to raise support tickets directly from your ProProfs site. Help support agents to close tickets fasters by finding support documentation at a click.

Google Analytics
Google Analytics

Get detailed In-Page analytics and assess which FAQ pages are working and which are not. Track the routes and devices customers are using to find your knowledge base.

Live Chat
Live Chat

Guide customers to the correct documentation by communicating with them via chat directly on your ProProfs help site. Answer customer questions in real-time.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

From our blog

Best Practices for Creating Knowledge Base Articles

Best Practices for Creating Knowledge Base Articles

Best Practices for Creating Knowledge Base Articles

At ProProfs, we regularly update our different product knowledge bases based on our customers’ feedback. We try hard to make the help articles truly useful for our customers. At the same time, we have an internal knowledge base where different department securely share information with each other. Read More...

Top Reasons Why Your Business Needs a Knowledge Base

Top Reasons Why Your Business Needs a Knowledge Base

Top Reasons Why Your Business Needs a Knowledge Base

Does you business need a knowledge base? This question can be answered by another question – Do you want happy customers and knowledgeable employees? If your answer is “yes” then your business surely needs a knowledge base. Offer 24/7 customer support Delight your customers – According to Read More...

How to Create the Best Online Manuals

How to Create the Best Online Manuals

How to Create the Best Online Manuals

Online manuals can be a Godsend, for users and programmers alike. An online manual allows the user to familiarize themselves with the program, on their own time, at their own pace, without having to hassle tech support. This is good news for programmers, who spend less time (and money) Read More...

54% of All User Guides Are Never Read: How Can You Make Them Useful?

54% of All User Guides Are Never Read: How Can You Make Them Useful?

User guides can be excellent resources for your company. They can improve your customer service process, which can in turn boost your customer satisfaction ratings and lead to your current customers becoming repeat customers. In addition, they can serve as great content resources for marketing and Read More...

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