• sony
  • dell
  • cisco
  • dhl
  • harvard
  • yale
  • phoenix
  • sony
  • dell
  • cisco
  • dhl
  • harvard
  • yale
  • phoenix

Capture, share & apply knowledge

Access anytime, anywhere

Access anytime, anywhere

ProProfs ensures your documentation fits all screen sizes and is accessible on multiples devices including iPhone, iPad, Android, iOs etc. There’s also no extra effort or coding at your end. All your documentation including tables, fonts sizes, large images and screenshots are automatically resized to fit smaller screens.

Collaborate to create & share knowledge

Collaborate to create & share knowledge

Bring different teams together to create and share knowledge on a central platform. Define roles and permissions for your team members to control who can access what in your knowledge base. Build private knowledge bases, accessible only to authorized users, with advanced authoring features such as conditional logic, workflows and more.

Offer awesome support 24/7

Offer awesome support 24/7

With a self service online knowledge base, customers can find instant answers to their questions. This means fewer support tickets and less workload for your agents. Likewise, support agents and employees can also find instant answers by searching the internal knowledge base for any questions about company best practices, policies and more.

100+ settings & integrations

100+ settings & integrations

Control and manage user access with single sign on and advanced security settings. Design beautiful FAQs using branding features, pre-made themes or customize with CSS and HTML tags. Set-up roles and permissions and integrate with popular tools such as Zendesk, Google Analytics, Wufoo and more.

How it Works

Create Knowledge BaseCreate Knowledge Base

Create Knowledge Base

  • Create online FAQs & more
  • Upload articles, videos & more
  • Brand with your logo and colors
  • Publish site as a PDF

Anytime & Anywhere

  • Nothing to install or maintain
  • View on all devices & browsers
  • Authenticate users with SSO
  • Highly searchable FAQ
Analyze_Results_tabAnalyze_Results_tab

Analytics & Security

  • Restrict access & user roles
  • Create private knowledgebases
  • Integrate with Google Analytics
  • Gather feedback from users

Perfect For

Context Sensitive Help
Context Sensitive Help

Create a knowledgebase and use contextual help tools, like pop-ups, to create on site & task-based help.

Help Authoring Software
Help Authoring Software

Design, create, publish and maintain help files, manuals and documentations using help authoring software.

User Guides & Manuals
User Guides & Manuals

Create well-structured user guides & online manuals with a table of contents. Instantly publish as a webpage or PDF.

Knowledge Management
Knowledge Management

Create an internal knowledge base to facilitate employee knowledge sharing. Boost employee trainings with a corporate knowledge repository.

Corporate Wikis
Corporate Wikis

Collaborate with team members to create public and private wikis. Manage and update the content of corporate wikis using advanced authoring features.

Call Centers
Call Centers

Reduce hold time & customer tickets with a self-service knowledge base. Enable support agents to offer faster resolutions to customer questions.

Features

  • Simple & Easy

    Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Anytime, Anywhere Access

    Anytime, Anywhere Access

    View and access knowledgebase on laptops, tablets or smartphones.

  • Reduce Customer Tickets

    Reduce Customer Tickets

    Customers instantly find answers on your self-service help site.

  • Customize & Brand

    Customize & Brand

    Brand your help site with customized fonts, colors, logos & more.

  • Security Controls

    Security Controls

    Keep your knowledgebase secure with password & privacy controls.

  • Retain Employee Knowledge

    Retain Employee Knowledge

    Share and retain knowledge through a collaborative knowledgebase.

  • Highly Searchable

    Highly Searchable

    Find answers instantly with a highly searchable knowledgebase.

  • Centralize Documents

    Centralize Documents

    Centrally access company documents, manuals & more.

  • Analytics & Reports

    Analytics & Reports

    Learn what users are searching. Integrate with Google Analytics.

Examples

ProProfs Knowledgebase Software is used by leading enterprises, non-profits, universities as well as small medium businesses. Organizations can create internal knowledge bases and corporate wikis to boost learning and knowledge sharing among employees. Likewise, they can also build public knowledge bases and self services FAQs to reduce customer tickets and support calls.

User Manual
User Manual

A structured user manual that explains product specifications and the installation procedure.

Instructional Guide
Instructional Guide

An online how-to guide that offers detailed documentation for end users and administrators.

Online FAQ
Online FAQ

A fully-branded web-based FAQ that features customized headers, search box, links and a table of contents.

Knowledge Base Integrations

ProProfs Knowledgebase software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. You also get to know which articles are performing well with an built-in Google Analytics integration.

Zendesk
Zendesk

Empower customers to raise support tickets directly from your ProProfs site. Help support agents to close tickets fasters by finding support documentation at a click.

Google Analytics
Google Analytics

Get detailed In-Page analytics and assess which FAQ pages are working and which are not. Track the routes and devices customers are using to find your knowledge base.

Live Chat
Live Chat

Guide customers to the correct documentation by communicating with them via chat directly on your ProProfs help site. Answer customer questions in real-time.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

From our blog

How to Create a Knowledge Base?

How to Create a Knowledge Base?

A knowledge base can help your company onboard employees more effectively as well as improve customer service and support. Creating the perfect knowledge base is a work in progress, however, here are some points that can help you create one. While there are many steps involved in creating a knowledge base, Read More...

The Beginner's Guide to Knowledge Management

The Beginner's Guide to Knowledge Management

Knowledge base is an important asset of every company in the world. It is responsible for business workflow improvement in various different aspects, like increased productivity, easier knowledge sharing and better customer support. Ever since 1991, when knowledge management was established as a discipline, continual improvements were the primary goal.Read More...

Creating the Perfect Knowledge Base Article

Creating the Perfect Knowledge Base Article

Knowledge bases…. Sigh! Certainly not the most exciting aspect of your business, right? Customers don't go gaga over knowledge bases on Social Media and the general, but incorrect, belief is that they hardly influence the buying decisions of your customers (Our personal experience has shown it to be otherwise, but more on that later). Read More...

Help Authoring Tools: Buyer's Guide

Help Authoring is the process of creating, designing, publishing and managing online documentation. Using help authoring tools you can create help manuals, wikis, software documentation, product guides and more. These tools can be used by an individual author or a team of writers and editors, to collaboratively create documents, files and many other kinds of documentation.Read More...

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