• sony
  • dell
  • cisco
  • dhl
  • harvard
  • yale
  • phoenix
  • sony
  • dell
  • cisco
  • dhl
  • harvard
  • yale
  • phoenix
  • sony
  • dell
  • cisco
  • dhl
  • harvard
  • yale
  • phoenix

How it Works

Create Knowledge BaseCreate Knowledge Base

Create Knowledge Base

  • Create online FAQs & more
  • Upload articles, videos & more
  • Brand with your logo and colors
  • Publish site as a PDF

Anytime & Anywhere

  • Nothing to install or maintain
  • View on all devices & browsers
  • Authenticate users with SSO
  • Highly searchable FAQ

Analytics & Security

  • Restrict access & user roles
  • Create private knowledgebases
  • Integrate with Google Analytics
  • Gather feedback from users

Perfect For

Context Sensitive Help
Context Sensitive Help

Create a knowledgebase and use contextual help tools, like pop-ups, to create on site & task-based help.

Help Authoring Software
Help Authoring Software

Design, create, publish and maintain help files, manuals and documentations using help authoring software.

User Guides & Manuals
User Guides & Manuals

Create well-structured user guides & online manuals with a table of contents. Instantly publish as a webpage or PDF.

What is ProProfs Knowledge Base Software?

ProProfs Knowledge Base Software helps companies to improve their customer service and maximize the use of their employees' collective knowledge and experience. The free Knowledge Base (KB) Software allows anyone to create and share articles, wikis, online manuals, guides etc. It is perfect for SME's and large enterprises who are looking to create a highly searchable & centrally managed online FAQ or knowledge base. In 2015 ProProfs integrated award-winning software developed under the HelpIQ brand to further improve its knowledgebase product.

Along with an FAQ Software, which enhances your customer support and reduce tickets, ProProfs Knowledge Base helps you keep all company documents, files, wikis and other training materials in a central online knowledge base. Today, organizations are becoming more complex, and 39% of an employee's time is wasted searching for information and recreating existing content. With ProProfs employees can easily find any information instantly in the internal knowledgebase. Each team can create private and exclusive knowledgebases such as Sales Team KB, Development Team KB and so on. Keep your online documentation and training materials organized with ProProfs.

Learn more about what is a knowledge base and how it can benefit you.


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Knowledge Base Software

Perfect for creating employee knowledgebases, online FAQs, support docs, user manuals, guides and more
  • simple-icon

    Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • access-icon

    Anytime, Anywhere Access

    View and access knowledgebase on laptops, tablets or smartphones.

  • tickets-icon

    Reduce Customer Tickets

    Customers instantly find answers on your self-service help site.

  • brand-icon

    Customize & Brand

    Brand your help site with customized fonts, colors, logos & more.

  • security-icon

    Security Controls

    Keep your knowledgebase secure with password & privacy controls.

  • Retain-icon

    Retain Employee Knowledge

    Share and retain knowledge through a collaborative knowledgebase.

  • analytics-icon

    Highly Searchable

    Find answers instantly with a highly searchable knowledgebase.

  • prevent-icon

    Centralize Documents

    Centrally access company documents, manuals & more.

  • quiz-template-icon

    Analytics & Reports

    Learn what users are searching. Integrate with Google Analytics.

We've Received Great Press & Awards!

  • mashable-press
  • journal
  • sej
  • yahoo-news
  • killer-start