Create help sites, knowledge bases, user guides, manuals, wikis & more

Internal Knowledgebase
Internal Knowledge Base

Create a secure, online resource center where employees can easily find and share information.

Self Service Help Portal
Self Service Help Center

Delight customers and reduce tickets by helping them find answers in a highly-searchable knowledgebase.

Documentation and User Manuals
Documentation & Manuals

Create online documentation with videos & images. Offer searchable and mobile friendly documents.

Capture, share & apply knowledge

Access anytime on multiple devices

Access anytime, anywhere

ProProfs ensures your documentation fits all screen sizes and is accessible on multiples devices including iPhone, iPad, Android, iOs etc. There’s also no extra effort or coding at your end. All your documentation including tables, fonts sizes, large images and screenshots are automatically resized to fit smaller screens.

Create and share knowledge

Collaborate to create & share knowledge

Bring different teams together to create and share knowledge on a central platform. Define roles and permissions for your team members to control who can access what in your knowledge base. Build private knowledge bases, accessible only to authorized users, with advanced authoring features such as conditional logic, workflows and more.

Offer support 24/7

Offer awesome support 24/7

With a self service online knowledge base, customers can find instant answers to their questions. This means fewer support tickets and less workload for your agents. Likewise, support agents and employees can also find instant answers by searching the internal knowledge base for any questions about company best practices, policies and more.

Integrate with popular tools

100+ settings & integrations

Control and manage user access with single sign on and advanced security settings. Design beautiful FAQs using branding features, pre-made themes or customize with CSS and HTML tags. Set-up roles and permissions and integrate with popular tools such as Zendesk, Google Analytics,Wufoo and more.

How it Works

Build a Knowledge BaseCreate a Knowledge Base

Create Knowledge Base

  • Create online FAQs & more
  • Upload articles, videos & more
  • Brand with your logo and colors
  • Publish site as a PDF

Anytime & Anywhere

  • Nothing to install or maintain
  • View on all devices & browsers
  • Authenticate users with SSO
  • Highly searchable FAQ
Analytics & SecurityAnalytics​ and ​Security

Analytics & Security

  • Restrict access & user roles
  • Create private knowledgebases
  • Integrate with Google Analytics
  • Gather feedback from users

Perfect For

Contextual help
Context Sensitive Help

Create a knowledgebase and use contextual help tools, like pop-ups, to create on site & task-based help.

Online help authoring Software
Help Authoring Software

Design, create, publish and maintain help files, manuals and documentations using help authoring software.

Wiki Software
Corporate Wikis

Collaborate with team members to create public and private wikis. Manage content with advanced authoring options

Features

  • Simple and Easy

    Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Anytime and Anywhere

    Anytime, Anywhere Access

    View and access knowledgebase on laptops, tablets or smartphones.

  • Reduce customer support tickets

    Reduce Customer Tickets

    Customers instantly find answers on your self-service help site.

  • Customize and brand your help site

    Customize & Brand

    Brand your help site with customized fonts, colors, logos & more.

  • Privacy controls

    Security Controls

    Keep your knowledgebase secure with password & privacy controls.

  • Share and retain employee knowledge

    Retain Employee Knowledge

    Share and retain knowledge through a collaborative knowledgebase.

  • Highly searchable knowledgebase

    Highly Searchable

    Find answers instantly with a highly searchable knowledgebase.

  • Centralize documents access

    Centralize Documents

    Centrally access company documents, manuals & more.

  • Google analytics integration

    Analytics & Reports

    Learn what users are searching. Integrate with Google Analytics.

Examples

ProProfs Knowledgebase Software is used by leading enterprises, non-profits, universities as well as small medium businesses. Organizations can create internal knowledge bases and corporate wikis to boost learning and knowledge sharing among employees. Likewise, they can also build public knowledge bases and self services FAQs to reduce customer tickets and support calls.

Manuals
User Manual

A structured user manual that explains product specifications and the installation procedure.

Instructional guide
Instructional Guide

An online how-to guide that offers detailed documentation for end users and administrators.

Online web based FAQ
Online FAQ

A fully-branded web-based FAQ that features customized headers, search box, links and a table of contents.

Knowledge Base Software Integrations

ProProfs Knowledgebase software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. You also get to know which articles are performing well with an built-in Google Analytics integration.

Zendesk help desk
Zendesk

Empower customers to raise support tickets directly from your ProProfs site. Help support agents to close tickets fasters by finding support documentation at a click.

Google analytics integration
Google Analytics

Get detailed In-Page analytics and assess which FAQ pages are working and which are not. Track the routes and devices customers are using to find your knowledge base.

Live chat software
Live Chat

Guide customers to the correct documentation by communicating with them via chat directly on your ProProfs help site. Answer customer questions in real-time.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

From our blog

Easy Tips to Make The Best of a Cloud-Based Knowledge Base

Easy Tips to Make The Best of a Cloud-Based Knowledge Base

A cloud-based knowledge base, also known as SaaS knowledge base software is an essential tool that helps companies encourage knowledge sharing among employees as well as improve customer experience without running a call center.
While a cloud-based knowledge management system...
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How to Create a Knowledge Base?

How to Create a Knowledge Base?

A knowledge base can help your company onboard employees more effectively as well as improve customer service and support. Creating the perfect knowledge base is a work in progress, however, here are some points that can help you create one. While there are many steps involved in creating...
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Creating the Perfect Knowledge Base Article

Creating the Perfect Knowledge Base Article

Knowledge bases.... Sigh! Certainly not the most exciting aspect of your business, right? Customers don’t go gaga over knowledge bases on Social Media and the general, but incorrect, belief is that they hardly influence the buying decisions of your customers (Our personal experience has shown it to be otherwise...
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7 Astonishing Ways to Apply Knowledge Base to Your Business

7 Astonishing Ways to Apply Knowledge Base to Your Business

To create the perfect FAQ, online manual, user guide or wiki you need a tool that combines help authoring and knowledge management features such as ProProfs Knowledgebase. Let's look at the different ways in which you can use a knowledge base software...
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