ProProfs Online Knowledge Base Software | Free Knowledge Management Software

Simple FAQ & Knowledge Base Software

Over 4 million people trust ProProfs knowledge management software

Reduce customer tickets with online FAQ
Retain & transfer employee knowledge
Centralize documents & FAQ
Public or Private & Branded

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"Excellent Customer Service!"

ProProfs has been a great tool for training hundreds of employees who are spread out across the US and Canada. The ProProfs online training has allowed us to provide over 3,000 individual sessions. Our people can take the training when it fits their schedule.

- Bill Wisell,
Health Licensing Coordinator Nebraska Department of Human And Health Services

"I am most impressed with the product. It's simple to use. Everyone should give it a try."

Makes training & testing super easy! Powerful yet simple to use! ProProfs Rocks!

-Professor Daniel Stein,
Director of Technology, Touro College

Knowledge Management Software for:

Employee Knowledgebase

Create a knowledge base to retain, grow and maximize the use of employee knowledge & experience to better train sales, customer service & support, new hires etc.

FAQ Software & Help desk

Improve customer service and reduce tickets by helping customers find instant answers on your website with an integrated online knowledge base that runs in your website.

Centralize Documents

Seamless upload of documents to a centralized location with compatibility across multiple devices for anytime, anywhere access to enhance team collaboration & coordination.

How It Works:

If you are looking for an Online FAQ & Help desk to improve your customer service & support or looking to create an online knowledge base to maximize the use of your organization collective knowledge and experience then ProProfs knowledge management software is ideal for you. We provide you a highly searchable & centrally managed knowledge base software, which supports all kind of files and documents and works across multiple devices and platforms.

Create Online Knowledge Base

Create online FAQ & knowledge base
Write articles or upload existing files, documents, videos etc
Brand with your logo and colors
Supports 90 languages

Analytics & Easy Maintenance

Analytics to improve knowledge transfer
Improve & Update articles anytime
Create folders to centralize new documents
Seamlessly import & export multiple files

Free Knowledge Base Software

With organizations becoming more complex, 39% of a worker's time is wasted on searching for information or recreating existing content. ProProfs Knowledgebase Software improves productivity by making it easy for employees as well as customers to instantly find what they're looking for, whenever and wherever they need it.

Key Features:

Free and Simple

For all skill levels. No HTML experience or software download required.

Reduce Customer Tickets

Help customers find instant answers in a highly searchable & organized helpdesk.

Highly Searchable

A highly searchable knowledge base for all uploads including PDFs, PPTs, videos, documents etc.

Customize for your brand

Host your knowledge base on ProProfs or customize the design to embed on your website.

Security Controls

Keep your knowledge base safe & secure with password setting, privacy controls and more.

Anytime, Anywhere Access

Find latest version of any document or file. Accessible via laptop, mobile or phone.

Retain Employee Knowledge

Share and retain knowledge among peers through a collaborative & coordinated knowledge base.

Centralize Documents

Encourage Knowledge Reuse & Transfer through a centrally managed knowledge base.

Knowledge Base Reports

Access reports to monitor your knowledge base & gather superior business intelligence.

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We've Received Great Press !