Create a knowledgebase to retain, grow and enhance employee knowledge & experience.
Improve customer service and reduce tickets by helping customers find answers instantly in your online FAQ.
Create well-structured user guides & online manuals with a table of contents. Instantly publish as a webpage or PDF.
If you are looking for an online knowledge base and FAQ to improve your customer service and maximize the use of your organization’s collective knowledge and experience, then ProProfs Knowledge Base and FAQ software is ideal for you. We provide a highly searchable & centrally managed knowledgebase software, which supports all kind of files or documents and works across multiple devices and platforms. With organizations becoming more complex, 39% of an employee's time is wasted searching for information and recreating existing content. ProProfs Knowledge Base Software improves productivity by making it easy for employees as well as customers to instantly find what they're looking for, whenever and wherever they need it.
Learn more about what is knowledge base and how it can benefit you.
Everyone should give it a try!
Director of Technology Initiatives, Touro College
Excellent Customer Service!
Health Licensing Coordinator, Nebraska Department of Human and Health Services
For all skill levels. No software download or HTML skills needed.
View and access knowledgebase on laptops, tablets or smartphones.
Customers instantly find answers on your self-service help site.
Brand your help site with customized fonts, colors, logos & more.
Keep your knowledgebase secure with password & privacy controls.
Share and retain knowledge through a collaborative knowledgebase.
Find answers instantly with a highly searchable knowledgebase.
Centrally access company documents, manuals & more.
Learn what users are searching. Integrate with Google Analytics.
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