Create a knowledgebase to retain, grow and enhance employee knowledge & experience.
Improve customer service and reduce tickets by helping customers find answers instantly in your online FAQ.
Create well-structured user guides & online manuals with a table of contents. Instantly publish as a webpage or PDF.
ProProfs Knowledge Base Software helps companies to improve their customer service and maximize the use of their employees' collective knowledge and experience. The free Knowledge Base (KB) Software allows anyone to create and share articles, wikis, online manuals, guides etc. It is perfect for SME's and large enterprises who are looking to create a highly searchable & centrally managed online FAQ or knowledge base. In 2015 ProProfs integrated award-winning software developed under the HelpIQ brand to further improve its knowledgebase product.
Along with an FAQ Software, which enhances your customer support and reduce tickets, ProProfs Knowledge Base helps you keep all company documents, files, wikis and other training materials in a central online knowledge base. Today, organizations are becoming more complex, and 39% of an employee's time is wasted searching for information and recreating existing content. With ProProfs employees can easily find any information instantly in the internal knowledgebase. Each team can create private and exclusive knowledgebases such as Sales Team KB, Development Team KB and so on. Keep your online documentation and training materials organized with ProProfs.
Learn more about what is a knowledge base and how it can benefit you.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
For all skill levels. No software download or HTML skills needed.
View and access knowledgebase on laptops, tablets or smartphones.
Customers instantly find answers on your self-service help site.
Brand your help site with customized fonts, colors, logos & more.
Keep your knowledgebase secure with password & privacy controls.
Share and retain knowledge through a collaborative knowledgebase.
Find answers instantly with a highly searchable knowledgebase.
Centrally access company documents, manuals & more.
Learn what users are searching. Integrate with Google Analytics.
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