Create a secure, online resource center where employees can easily find and share information.
Delight customers and reduce tickets by helping them find answers in a highly-searchable knowledgebase.
ProProfs ensures your documentation fits all screen sizes and is accessible on multiples devices including iPhone, iPad, Android, iOs etc. There’s also no extra effort or coding at your end. All your documentation including tables, fonts sizes, large images and screenshots are automatically resized to fit smaller screens.
Bring different teams together to create and share knowledge on a central platform. Define roles and permissions for your team members to control who can access what in your knowledge base. Build private knowledge bases, accessible only to authorized users, with advanced authoring features such as conditional logic, workflows and more.
With a self service online knowledge base, customers can find instant answers to their questions. This means fewer support tickets and less workload for your agents. Likewise, support agents and employees can also find instant answers by searching the internal knowledge base for any questions about company best practices, policies and more.
Control and manage user access with single sign on and advanced security settings. Design beautiful FAQs using branding features, pre-made themes or customize with CSS and HTML tags. Set-up roles and permissions and integrate with popular tools such as Zendesk, Google Analytics,Wufoo and more.
Create a knowledgebase and use contextual help tools, like pop-ups, to create on site & task-based help.
Design, create, publish and maintain help files, manuals and documentations using help authoring software.
For all skill levels. No software download or HTML skills needed.
View and access knowledgebase on laptops, tablets or smartphones.
Customers instantly find answers on your self-service help site.
Brand your help site with customized fonts, colors, logos & more.
Keep your knowledgebase secure with password & privacy controls.
Share and retain knowledge through a collaborative knowledgebase.
Find answers instantly with a highly searchable knowledgebase.
Centrally access company documents, manuals & more.
Learn what users are searching. Integrate with Google Analytics.
ProProfs Knowledgebase Software is used by leading enterprises, non-profits, universities as well as small medium businesses. Organizations can create internal knowledge bases and corporate wikis to boost learning and knowledge sharing among employees. Likewise, they can also build public knowledge bases and self services FAQs to reduce customer tickets and support calls.
A structured user manual that explains product specifications and the installation procedure.
An online how-to guide that offers detailed documentation for end users and administrators.
ProProfs Knowledgebase software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. You also get to know which articles are performing well with an built-in Google Analytics integration.
Empower customers to raise support tickets directly from your ProProfs site. Help support agents to close tickets fasters by finding support documentation at a click.
Get detailed In-Page analytics and assess which FAQ pages are working and which are not. Track the routes and devices customers are using to find your knowledge base.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
While online user guides and manuals can be very convenient and useful for all software programs, there is a need to make sure such a document is written properly. Online user guides and manuals need to be written with a number of considerations in mind. You must make sure you use these concepts properly if you want your manuals to be easy for readers to figure out. Read More...
Have you ever taken some time off and asked yourself why your company needs to get an online knowledge base software? There are a lot of situations where this chance may present itself to you, and you need to be critically analytical to get this right. Knowledge is indeed power, and when we think about the current age of information, there can be no better way to put this statement. Read More...
ProProfs, we regularly update our different product knowledge bases based on our customers’ feedback. We try hard to make the help articles truly useful for our customers. At the same time, we have an internal knowledge base where different departments securely share information with each other. For instance, our Sales team uses the internal knowledge base to document customer feedback.Read More...
A knowledge base can make the difference between good software and great software. For a program to be great, users have to know a program well enough to feel comfortable using it. In this sense, a knowledge base too is like a program which needs to be user friendly. Read More...
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