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Side A ------ Side B
1. Screening ------ The process by which the client is determined appropriate and eligible for admission to a particular program.
2. Intake ------ The administrative and initial assessment procedures for admission to a program.
3. Orientation ------ Describing to the client the following: general nature and goals of the program; rules governing client conduct and infractions that can lead to disciplinary action or discharge from the program; in a non-residential program, the hours during which services are available; treatment costs to be borne by the client, if any; and client rights.
4. Assessment ------ The procedures by which a counselor/program identifies and evaluates an individual’s strengths, weaknesses problems and needs for the development of a treatment plan.
5. Treatment Planning ------ Process by which the counselor and the client identify and rank problems needing resolution; establish agreed upon immediate and long-term goals; and decide upon a treatment process and the resources to be utilized.
6. Counseling ------ (Individual, Group, and Significant Others): The utilization of special skills to assist individuals, families or groups in achieving objectives through exploration of a problem and its ramifications; examination of attitudes and feelings; consideration of alternative solutions; and decision-making.
7. Case Management ------ Activities which bring services, agencies, resources, or people together within a planned framework of action toward the achievement of established goals. It may involve liaison and collateral contacts.
8. Crisis Intervention ------ Those services which respond to an alcohol and/or other drug abuser’s needs during acute emotional and/or physical distress.
9. Client Education ------ Provision of information to individuals and groups concerning alcohol and other drug abuse and the available services and resources.
10. Referral ------ Identifying the needs of a client that cannot be met by the counselor or agency and assisting the client to utilize the support systems and community resources available.
11.  Report and Record Keeping ------ Charting the results of the assessment and treatment plan, writing reports, progress notes, discharge summaries and other client related data.
12. Consultation ------ Relating with in-house staff or outside professionals to assure comprehensive, quality care for the client.

Side A ------ Side B
1. Screening ------ The process by which the client is determined appropriate and eligible for admission to a particular program.
2. Intake ------ The administrative and initial assessment procedures for admission to a program.
3. Orientation ------ Describing to the client the following: general nature and goals of the program; rules governing client conduct and infractions that can lead to disciplinary action or discharge from the program; in a non-residential program, the hours during which services are available; treatment costs to be borne by the client, if any; and client rights.
4. Assessment ------ The procedures by which a counselor/program identifies and evaluates an individual’s strengths, weaknesses problems and needs for the development of a treatment plan.
5. Treatment Planning ------ Process by which the counselor and the client identify and rank problems needing resolution; establish agreed upon immediate and long-term goals; and decide upon a treatment process and the resources to be utilized.
6. Counseling ------ (Individual, Group, and Significant Others): The utilization of special skills to assist individuals, families or groups in achieving objectives through exploration of a problem and its ramifications; examination of attitudes and feelings; consideration of alternative solutions; and decision-making.
7. Case Management ------ Activities which bring services, agencies, resources, or people together within a planned framework of action toward the achievement of established goals. It may involve liaison and collateral contacts.
8. Crisis Intervention ------ Those services which respond to an alcohol and/or other drug abuser’s needs during acute emotional and/or physical distress.
9. Client Education ------ Provision of information to individuals and groups concerning alcohol and other drug abuse and the available services and resources.
10. Referral ------ Identifying the needs of a client that cannot be met by the counselor or agency and assisting the client to utilize the support systems and community resources available.
11.  Report and Record Keeping ------ Charting the results of the assessment and treatment plan, writing reports, progress notes, discharge summaries and other client related data.
12. Consultation ------ Relating with in-house staff or outside professionals to assure comprehensive, quality care for the client.