Today, most system and application software is custom built by in-house programmers.
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False |
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Systems integration means ensuring the legacy systems work with new elements of the infrastructure.
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True |
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Today most business firms have discontinued operating their legacy systems, and they have been extremely inexpensive to replace with newer technology.
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False |
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A mainframe is a type of legacy workstation.
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False |
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Client/server computing is the most widely used form of centralized processing.
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False |
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The collection of Web services that are used to build a firm's software systems constitutes what is known as a service-oriented architecture.
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True |
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Allowing departments to make their own software and hardware purchases increases efficiency and minimizes the need for centralized support.
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False |
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Total cost of ownership components includes costs for downtime, training, and support.
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True |
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Hypertext markup language specifies how text, graphics, video, and sound are placed on a document.
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True |
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Software localization refers to the process of converting software to operate in a second language.
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True |
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Which is the most recent Windows operating systems?
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Windows 7
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In client/server computing, the client is:
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the computer that acts as the user point of entry.
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The contracting of custom software development to outside firms is commonly referred to as:
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outsourcing |
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All of the following place strain on system capacity, except for:
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minimized response time for transaction processing.
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Microsoft Excel is an example of:
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spreadsheet software.
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Microsoft Word is an example of:
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word-processing software.
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Which of the following is not a output device?
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Keyboard |
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Software that organizes, manages, and processes business data, such as data concerned with inventory, customers, and vendors is called:
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data management software.
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Legacy systems are still in use today because:
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they are too expensive to redesign.
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Which of the following is a type of optical disk storage?
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CD-ROM |
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Telephone networks are fundamentally different from computer networks.
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True |
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Two computers using TCP/IP can communicate even if they are based on different hardware and software platforms.
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True |
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In a ring topology, one station transmits signals, which travel in both directions along a single transmission segment.
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False |
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The number of cycles per second that can be sent through any telecommunications medium is measured in kilobyes.
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False |
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VoIP technology delivers video information in digital form using packet switching.
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True |
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Wi-Fi enables users to freely roam from one hotspot to another even if the next hotspot is using different Wi-Fi network services.
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False |
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RFID has been exceptionally popular from the technology's inception because of its low implementation costs.
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False |
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To create a computer network, you must have at least 2 computers.
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True |
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To use the analog telephone system for sending digital data you must also use:
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a modem
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All network components connect to a single hub in a __________ toplogy.
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star |
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Which protocol is the Internet based on?
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TCP/IP |
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Instant messaging is a type of ________ service.
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chat |
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The need in some cases for employees to have access to sexually explicit material on the internet, such as medical researchers, suggests that companies:
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need to base their internet use policies on the needs of the organization and culture
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A VPN:
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is an encrypted private network configured within a public network.
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Web browser software requests web pages from the internet using which protocol?
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HTTP |
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Bluetooth can be used to link ________ devices within a 10-meter area using low-power, radio-based communication
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8 |
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One or more access points positioned on a ceiling, wall, or other strategic spot in a public place to provide maximum wireless coverage for a specific area are referred to as:
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hotspots |
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Passive RFID tags:
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have a range of several feet.
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Central large mainframe computing has largely replaced client/server computing.
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False |
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A protocol is a standard set of rules and procedures for the control of communications in a network.
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True |
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Enterprise systems are typically built around one or two major business workflows.
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False |
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Enterprise systems are strictly internally oriented; other types of enterprise applications must be used for communicating with customers and suppliers.
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False |
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Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.
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False |
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In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.
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True |
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In a push-based model of SCM systems, actual customer orders or purchases trigger events in the supply chain.
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False |
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Total supply chain costs represent the majority of operating expenses for many businesses and in some industries approach 75 percent of the total operating budget.
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True |
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Enterprise systems require fundamental changes in the way the business operates.
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True |
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In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.
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False |
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CRM software can help organizations identify high-value customers for preferential treatments.
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True |
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Intranets can be used to integrate information from isolated business processes within the firm to help them manage their internal supply chains.
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True |
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___________ integrate(s) multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee, manager, or business partner and provide a greater degree of cross-functional integration than the traditional enterprise applications.
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Service platforms.
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The measurement of the number of customers who stop using or purchasing products or services from a company is called:
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churn rate
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Operational CRM applications include tools for
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salesforce automation
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________ management is an important capability for service processes that is found in most major CRM software products.
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Returns |
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Customer service modules in CRM systems provide tools for:
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assigning and managing customer service requests.
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Which of the following would not be considered a contact point?
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Intranet |
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From your reading of the Proctor & Gamble case study, the company implemented a multi-echelon inventory optimization system to achieve which of the main six business objectives?
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Operational excellence
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Systems that enable a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product best describes supply chain _______ systems.
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Planning |
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Which supply chain planning function determines how much product is needed to satisfy all customer demands?
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Demand planning
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A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly lines best describes _____________ strategy.
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just-in-time |
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