ProProfs Suggestions

It seems that the Live Chat integration with Microsoft Dynamics CRM is basically an all or nothing approach. You can either have ALL chats turned into leads or none. I would find the integration much better if during/after the chat, each operator had the ability to hit a button that says "Create Lead". Let them have the chat, see if it should be turned into a lead and then let them make the decision. We would have a lot of useless and/or duplicate leads in our system if we just turned on the "Make Leads" option.

Please add an autosave function. I just created 6 very detailed cards only for the server to tell me that an error occurred and I had the "Saving... Please Wait" display for about 10 minutes before I had to refresh the page and all my cards were gone.

With the currently implemented ToggleContent feature I already have a list of available ToggleContents which I can administrate (which is just fine). But when I use one of these ToggleContents inside my knowledgebase, I always get the "Title" of the content (which of course has a useful name to find it within a longer list of ToggleContents) as the link that I have to click. So assuming I want to have a FAQ where this link is my question and the according answer is toggled, I always would have to use the queestion as the "Title" of the toggle content, which is simply not possible because sometimes I want to use non-ascii symbols within the question and this title has a limited number of characters. So in the end I want to be able to change the link text (Not the Title!) of the ToggleContent once I have used it inside my knowledge base. Or I get an additional parameter of the ToggleContent which is the link text.

I would like to have a list of search keywords that are used in my Help Site(s) and I would like that adding search keywords to a particular page (in the page settings) works in the following way: 1. Access page settings 2. Opening the "list of search keywords" (e.g. a drop-down list) 3a. Choose existing keywords by clicking on them 3b. For new keyword: Enter the keyword in a text field Having a list increases the overview about existing search keyword and helps to create a standardized set of search keywords.

Add the ability to ask a customized question at the END of a course.

Dear all, What we as a company really miss is when company information has been given as custom information it is nowhere shown on any of the reports. Also if you click on the reports from the general quizzes it does not show you from which classroom or company the quiz has been done. This is essential information for us since we use it to train technicians from other companies and we need the information for certification. Kind regards, Jim de Groot

When will an app be developed? Modern learning happens everywhere, especially on smartphones. An app is necessary to stay relevant in the LMS world.

I use the Survey Maker as an invitation to events. It would be beneficial for those that RSVP YES to my event to ADD as a calendar appointment to their outlook calendars. If there is a way to incorporate clicking a box and all the details transfer over, this would be amazing.

It will ideal to have the ability to have question based on hot spot. Kinda important to many of us in the software and application companies as we would like to test users on the understanding of users in using our software.

As a user, I want to the KB to OCR the text inside my screenshots so that image metadata can be searchable.