It would be a HUGE plus to have the ability to add, edit and use RSS feeds in the knowledgebase. This would be great so that we can have a section in the homepage that displays the most recently added/updated articles and auto updates them as changes are made.
It would be nice to have a way to have a tool in the knowledge database that allows us to track when users login and what pages they viewed. A report like this would help to determine what user could use more hands on help on specific topic by knowing what topics they tend to research the most. It would also help provide transparency and security by allowing us to track the movement of private sites.
A nice feature to have would be to be able to assign the feedback emails to go to users (at least one assignee per website) or even to have multiple users get the feedback. Right now only one email gets everything for every site on the account.
As a Knowledge Base User, I want to be able to use the suggestion app that proprofs uses inside my knowledge base so that my support and dev team can track our product enhancement requests without having to use another piece of software like uservoice.com.
Extend https://www.proprofs.com/suggestions to http://[mysite].helpdocsonline.com/suggestions
Hi There,
I would love for a viewer that is logged in to be able to save and customize the favourties, as well as the end user (Just a viewer) being able to customize their view of the site a bit.
1)It would be great for a user to have different roles according to the site he is registered in. The option to add multiple sites is heavily downsided by not being able to add multiple user roles. I.e USER 1 is an editor on one site and he is a user on another.
2)The knowledge base lacks a user panel in order to view user activity. This should be a grassroot feature. (reports would be handy as well)
3) It would be great to leverage customer support as there are many queries that stay on tail and are not looked after by sales team.
4)Knowledge base is not fully optmized for languages other than english. I´ve submitted a ticket regarding the search option as some documents and titles do not appear in search results for some reason.
5)Mobile friendly site is not happening. It looks awful on mobile.
6)When you upload many users, proprofs sends a notification message for each user so they can verify their user and password. This message cannot be edited prior to sending the mail and since each user recieves a personalized link your are left with not choice but to send the email with the proprofs message and branding. Its very difficult to add users massively when a company doest not handle SSO. This is in fact, one of the worst setbacks in the knowledge base.
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Hi THere,
What would be on my wishlist:
-The ability to easily flag an article as recently updated to viewers that are unable to login.
-The ability to embed a powerpoint in a document as opposed to a link. (Similar to the training maker)
-Easier customization of the backgrounds
