Knowledge Base Suggestions

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Make text inside images searchable like OneNote and Evernote

As a user, I want to the KB to OCR the text inside my screenshots so that image metadata can be searchable.

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Status: Coming Soon     Category: Knowledge Base    Join Discussion: 1 comments

Give qnamaker.ai api access

As a Microsoft DevOps User, I want qnamaker.ai to have access to my help site so that i can use the teams bot to get answers quickly from all my sites.

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Status: Coming Soon     Category: Knowledge Base    Join Discussion: 1 comments

Make the "Suggestion app" an option inside the Knowledge Base

As a Knowledge Base User, I want to be able to use the suggestion app that proprofs uses inside my knowledge base so that my support and dev team can track our product enhancement requests without having to use another piece of software like uservoice.com. Extend https://www.proprofs.com/suggestions to http://[mysite].helpdocsonline.com/suggestions

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Status: Coming Soon     Category: Knowledge Base    Join Discussion: 1 comments

User tracking

It would be nice to have a way to have a tool in the knowledge database that allows us to track when users login and what pages they viewed. A report like this would help to determine what user could use more hands on help on specific topic by knowing what topics they tend to research the most. It would also help provide transparency and security by allowing us to track the movement of private sites.

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Status: Coming Soon     Category: Knowledge Base    Join Discussion: 1 comments

Multiple roles

1)It would be great for a user to have different roles according to the site he is registered in. The option to add multiple sites is heavily downsided by not being able to add multiple user roles. I.e USER 1 is an editor on one site and he is a user on another. 2)The knowledge base lacks a user panel in order to view user activity. This should be a grassroot feature. (reports would be handy as well) 3) It would be great to leverage customer support as there are many queries that stay on tail and are not looked after by sales team. 4)Knowledge base is not fully optmized for languages other than english. I´ve submitted a ticket regarding the search option as some documents and titles do not appear in search results for some reason. 5)Mobile friendly site is not happening. It looks awful on mobile. 6)When you upload many users, proprofs sends a notification message for each user so they can verify their user and password. This message cannot be edited prior to sending the mail and since each user recieves a personalized link your are left with not choice but to send the email with the proprofs message and branding. Its very difficult to add users massively when a company doest not handle SSO. This is in fact, one of the worst setbacks in the knowledge base.

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Status: Coming Soon     Category: Knowledge Base    Join Discussion: 1 comments

RSS feeds

It would be a HUGE plus to have the ability to add, edit and use RSS feeds in the knowledgebase. This would be great so that we can have a section in the homepage that displays the most recently added/updated articles and auto updates them as changes are made.

7
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Status: Coming Soon     Category: Knowledge Base    Join Discussion: 1 comments

Multiple emails for feedback

A nice feature to have would be to be able to assign the feedback emails to go to users (at least one assignee per website) or even to have multiple users get the feedback. Right now only one email gets everything for every site on the account.

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Status: Coming Soon     Category: Knowledge Base    Join Discussion: 2 comments

management of the year

i want to make sure that i am on the page by doing this online with the supervisor will work n it to the file document to the uploads with the desktop wireless connected

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Status: Coming Soon     Category: Knowledge Base    Join Discussion: 1 comments

Auto Hide Table of Contents Bar

It would be nice to have an "auto hide" feature for the table of contents bar. Right now the table of contents is either on or off. I liken the "auto hide" feature to Windows task bar/start menu where you can set it to auto hide. This would be extremely beneficial for our users to where we can set the feature and then users can set it to be expanded, contracted, or auto hide.

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Status: implemented     Category: Knowledge Base    Join Discussion: 2 comments

The ability for a viewer that logs in to have a "Favourties" document section

Hi There, I would love for a viewer that is logged in to be able to save and customize the favourties, as well as the end user (Just a viewer) being able to customize their view of the site a bit.

7
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Status: Coming Soon     Category: Knowledge Base    Join Discussion: 1 comments
Total: 16 suggestions

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