It could be called collections 101, but it is much more. This section will be of value not only to anyone new to the business of receivables but also to the more seasoned collector.
Included are the standards for the 'profession' which sets the tone for the following modules.
The telephone is one of the most important tools available in collections.
The phases of a 'professional ' collection call.
When persuasion doesn't work, we negotiate.