Try any plan free for 15 days

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moneybackAnnual discount expires Sep 24th, 2017. remaining

Monthly
YEARLY(Discounted)
  • Free

    Best for startups looking to get started with online chat.
    • 1
      Operator
    • Unlimited Concurrent Chats
    • 100 Chats/ Month
    • Emoticons
  • Professional

    Best for small to medium sized companies looking to enhance online chat.
    • 3
      Operators
    • All Free Plus
    • Customize Logos and Colors
    • Ratings and Surveys
    • Proactive Chats & Triggers
    • 1 Domain
    • Chat History(6 Months)
    • File Transfer
    • Canned Responses
  • MOST POPULAR

    Team

    Best for established businesses that have support teams and require team reporting.
    • 10
      Operators
    • All Pro Plus
    • Multiple Operators
    • Departments & Groups
    • Supervise Chats
    • 3 Domains
    • Chat Routing
    • Advanced Integrations
    • Reports
    • White Label
    • Multiple Languages
    • Snapshots & Cobrowsing
    • Knowledgebase
    • Chat History(1 Year)
    • Escalations and Transfer
    • Tickets
    • Call Back
  • Business

    Best for large businesses that need multi-team functionality and enterprise-level reporting.
    • Unlimited
      Operators
    • All Team Plus
    • Advanced Customization
    • Roles & Permissions
    • Supervisor Dashboard
    • Unlimited Domains
    • Advanced Surveys
    • Premium Integrations
    • Knowledgebase Enterprise
    • Access Reports via API
    • Customization Service
    • Audit & Admin Controls
    • SLA & Custom License
    • Vault
    • Enterprise Reporting
    • Onboarding and Success Manager
    • 24/7 Support
All Paid Plans Include


  • Real Time Chat
  • Real Time Visitor Monitoring
  • Display Operator Status
  • Visual & Audio Alerts
  • Chat Window Customization
  • Multiple Chat Sessions
  • Show Chat Waiting Status
  • Spell Check During Chat
  • Operator/Visitor Typing Status
  • Chat Transcripts
  • Custom Chat Image
  • Chat Window Templates
  • Timed Chat Sessions
  • Canned Responses
  • Pre-defined URLS

You've Got Questions. We've Got Answers


Who is an operator?

An operator is a live chat agent who can chat with visitors.

How quickly can I offer chat support after signup?

Setting up chat is really easy with ProProfs. We walk you through it as soon as you sign up. You simply copy and paste some code into your website and you’re ready to chat.

Is the chat window customizable?

Yes, chat window can be customized thoroughly according to your needs. You can add your custom logo, theme, colors and much more to make it match your brand.

Do I need to give my credit card details while signing up for the trial?

No, you do not need to provide us with your credit card when you sign up for the trial account.

How many websites can I use it on?

Our Free and Professional levels provide chat for one website domain. With our Team plan you can use chat on up to 3 web domains, and our Business plan provides chat on unlimited domains.

What are the limitations of the trial account?

There are no limitations. We give you full access to all features so that you can see the full potential of our product.

What happens when my operators are offline?

You control what your visitors see when your chat operators are offline. Either you can hide chat completely, or you can display a form that tells visitors chat is offline and allow them to leave a message in the chat window.

Can I change my plan anytime?

Absolutely! You can even change your plan in the middle of your billing cycle and we will immediately prorate your bill to reflect for the difference.

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