Try Any Plan Free For 15 Days

Annual discount expires on Jan 20th, 2020.

money back guarantee
Unlimited chats ?
Web, Mobile & Desktop App ?
Chat history?
Visitor tracking?
Customize Logos and Colors?
Ratings & Surveys?
Greetings & Announcements?
File Transfer?
Canned Responses?
Forums & Learner
Departments & Groups ?
Supervise Chats?
Multiple Operators?
Chat Routing?
White Label?
Multiple Languages?
Snapshots & Cobrowsing?
Escalations & Transfer?
Call Back?
ProProfs Knowledgebase?
Advanced Customization?
Supervisor Dashboard?
ProProfs Survey Maker?
Access Reports via API?
Customization Service?
Audit & Admin Controls?
SLA & Custom License?
Enterprise Reporting?
Customer Support?


Best for startups looking to get started with online chat.
  • $

    Forever Free

Sign Up
100 Chats/Month
1 Month


Best for startups looking to get started with a professional support experience & capture leads.
  • $

    per month (annually)

Try it Free Buy Now
3 Months
Basic ?
Chat Support


Best for small to medium sized companies looking to enhance online chat.
  • $

    per month (annually)

Try it Free Buy Now
6 Months
Advanced ?
Phone Support
Most Popular


Best for established businesses that have support teams & require team reporting.
  • $

    per month (annually)

Try it Free Buy Now
1 Year
$360/y value
Premium ?
$468/y value
Premium Support


Best for large businesses that need multi-team functionality & enterprise-level reporting.
  • $

    per month (annually)

Try it Free Buy Now
$960/y value
Enterprise ?
MS Dynamics, Zendesk
$1680/y value
Onboarding & Success Manager
Chat + Help Desk
Starts at $39/month

Complete Customer Service Solution

View Help Desk Pricing
All Plans Include
  • Canned Responses
  • Chat Transcripts
  • Real Time Chat
  • Real Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image

You've Got Questions. We've Got Answers

Who is an operator?

An operator is a live chat agent who can chat with visitors.

How quickly can I offer chat support after signup?

Setting up chat is really easy with ProProfs. We walk you through it as soon as you sign up. You simply copy & paste some code into your website & you’re ready to chat.

Is the chat window customizable?

Yes, chat window can be customized thoroughly according to your needs. You can add your custom logo, theme, colors & much more to make it match your brand.

How does the 30-day money back guarantee work?

If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our product. If you choose to cancel your account in the future you will never be charged again. We charge per full month; we don't prorate for pending months in the payment cycle in case of a refund.

What types of payment do you accept?

Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional processing fee of $100. Please contact [email protected] if you are interested in this.

How many websites can I use it on?

Our Free & Professional levels provide chat for one website domain. With our Team plan, you can use chat on up to 3 web domains, & our Business plan provides chat on unlimited domains.

What are the limitations of the trial account?

There are no limitations. We give you full access to all features so that you can see the full potential of our product.

What happens when my operators are offline?

You control what your visitors see when your chat operators are offline. Either you can hide chat completely, or you can display a form that tells visitors chat is offline & allow them to leave a message in the chat window.

Can I change my plan anytime?

Absolutely! You can even change your plan in the middle of your billing cycle & we will immediately prorate your bill to reflect for the difference.

Do I need to give my credit card details while signing up for the trial?

No, you do not need to provide us with your credit card when you sign up for the trial account.

Trusted by

  • ProProfs Chat Software Reviews on Capterra
  • ProProfs Chat Software Reviews on FinancesOnline
  • ProProfs Chat Software Reviews on G2Crowd
  • ProProfs Chat Software Reviews on GetApp
  • ProProfs Chat Software Reviews on SaasGenius
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