Try Any Plan Free For 15 Days

Annual discount expires on Sep 28th, 2018. remaining

Monthly

YEARLY(Discounted)

Operators

Unlimited chats

Web, Mobile & Desktop App

Chat history

Domains

Visitor tracking

Ticketing

Customize Logos and Colors

Ratings & Surveys

Greetings

File Transfer

Canned Responses

Forums & Learner
Communities

Departments & Groups

Supervise Chats

Multiple Operators

Chat Routing

Reports

White Label

Multiple Languages

Snapshots & Cobrowsing

Escalations & Transfer

Call Back

ProProfs Knowledgebase

Integrations

Advanced Customization

Supervisor Dashboard

ProProfs Survey Maker

Access Reports via API

Customization Service

Audit & Admin Controls

SLA & Custom License

Vault

Enterprise Reporting

Customer Support

1

100 Chats/Month

Yes
1 Month

1

1

Yes
3 Months

1

Basic

Chat Support

2

Yes
6 Months

2

Advanced

Phone Support

3

Yes
1 Year

3

Professional
$360/y value

Premium

Professional
$468/y value

Premium Support

Unlimited

Yes
Unlimited

Unlimited

Team
$960/y value

Enterprise
MS Dynamics, Zendesk

Business
$1680/y value

Onboarding & Success Manager

Chat + Help Desk

Starts at $39/month

Complete Customer Service Solution

Knowledgebase
Ticketing
Chat
Survey
Training

View Help Desk Pricing

All Plans Include

Canned Responses
Chat Transcripts
Real Time Chat

Real Time Visitor Monitoring
Chat Window Customization
Multiple Chat Sessions

Operator/Visitor Typing Status
Chat Window Templates
Custom Chat Image

You've Got Questions. We've Got Answers

Who is an operator?

An operator is a live chat agent who can chat with visitors.

How quickly can I offer chat support after signup?

Setting up chat is really easy with ProProfs. We walk you through it as soon as you sign up. You simply copy & paste some code into your website & you’re ready to chat.

Is the chat window customizable?

Yes, chat window can be customized thoroughly according to your needs. You can add your custom logo, theme, colors & much more to make it match your brand.

How does the 30-day money back guarantee work?

If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our product. If you choose to cancel your account in the future you will never be charged again. We charge per full month; we don't prorate for pending months in the payment cycle in case of a refund.

What types of payment do you accept?

Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional processing fee of $50. Please contact [email protected] if you are interested in this.

How many websites can I use it on?

Our Free & Professional levels provide chat for one website domain. With our Team plan, you can use chat on up to 3 web domains, & our Business plan provides chat on unlimited domains.

What are the limitations of the trial account?

There are no limitations. We give you full access to all features so that you can see the full potential of our product.

What happens when my operators are offline?

You control what your visitors see when your chat operators are offline. Either you can hide chat completely, or you can display a form that tells visitors chat is offline & allow them to leave a message in the chat window.

Can I change my plan anytime?

Absolutely! You can even change your plan in the middle of your billing cycle & we will immediately prorate your bill to reflect for the difference.

Do I need to give my credit card details while signing up for the trial?

No, you do not need to provide us with your credit card when you sign up for the trial account.

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