Operators
Unlimited chats
Web, Mobile & Desktop App
Chat history
Domains
Visitor tracking
Ticketing
Customize Logos and Colors
Ratings & Surveys
Greetings & Announcements
File Transfer
Canned Responses
Forums & Learner
Communities
Communities
Departments & Groups
Supervise Chats
Multiple Operators
Chat Routing
Reports
White Label
Multiple Languages
Snapshots & Cobrowsing
Escalations & Transfer
Call Back
ProProfs Knowledgebase
Integrations
Advanced Customization
Supervisor Dashboard
ProProfs Survey Maker
Access Reports via API
Customization Service
Audit & Admin Controls
SLA & Custom License
Vault
Enterprise Reporting
Customer Support
1
100 Chats/Month
Yes
1 Month
1 Month
1
Bronze
Best for startups looking to get started with a professional support experience & capture leads.-
$
per month (annually)
1
Yes
3 Months
3 Months
1
Basic
Chat Support
Silver
Best for small to medium sized companies looking to enhance online chat.-
$
per month (annually)
2
Yes
6 Months
6 Months
2
Advanced
Phone Support
Most Popular
Gold
Best for established businesses that have support teams & require team reporting.-
$
per month (annually)
3
Yes
1 Year
1 Year
3
Professional
$360/y value
$360/y value
Premium
Professional
$468/y value
$468/y value
Premium Support
ENTERPRISE
Best for large businesses that need multi-team functionality & enterprise-level reporting.-
$
per month (annually)
Unlimited
Yes
Unlimited
Unlimited
Unlimited
Team
$960/y value
$960/y value
Enterprise
MS Dynamics, Zendesk
MS Dynamics, Zendesk
Business
$1680/y value
$1680/y value
Onboarding & Success Manager
