Save keyboard strokes on repetitive answers and cut down response time with canned messages. Record frequently used messages such as “Hi”, How May I Help You”, “May I Put Your Chat on Hold” as canned responses and send over and over in a single-click from your Android device. Store frequently used links under Push URLs bar and tap to send to any customer.
Get real-time notifications like new visitors, incoming chats and new customer responses with ProProfs Live Chat App for Android. Your support agents get to respond customer requests anytime, anywhere. Your customers will be delighted to see their queries becoming your primary concern. At the end, you get to reduce support cost and still improve your services efficiently.
Browse chat history on-the-go to retrieve previous interaction details of any customer without even asking. Simply tap on chat history during an ongoing chat and understand what visitors are looking for to help them better. Save user frustration arising from answering repetitive questions.
Use the chat transfer option in the android app to offer expert supervision and direct live conversations to qualified operators better acquainted to customer concerns. You can also monitor how a chat session is progressing to evaluate when supervisory assistance is required.