By integrating ProProfs Chat with Salesforce, it will ensure improved information sharing, effective management of sales and efficient support workflow all at one place. It will also drive performance and profitability both.
- Relevant information collected during live chat sessions gets directly posted to the Salesforce CRM.
New leads, customer's information and contact is also automatically updated at the start of a live chat.
Chat transcripts along with the other details collected through ProProfs will be added to Salesforce to support sales leads for future reference.
- Store customers’ data & retrieve it any time for any reference.
- Update information about customers & bring familiarity in sales management.
- Increase chat efficiency and support functions.
- Enhance customer interaction.
- Sharpen sales and revenue.
- Real-time traffic analyzation.
- Drive organizational collaboration.