Use Nutshell integration with ProProfs Chat as a special tool to capture details of the visitors using pre-chat form. Allow operators to build rapport with existing customers by retrieving customer information from the Nutshell CRM while chatting.
- Use chat transcripts as feedback and develop your business accordingly.
- Gather leads via live chat and expand your CRM marketing lists.
- Use chat history to closely monitor your operators in CRM.
- Save time by managing several aspects of your business at a central location.
- Use real-time feedback to analyze your sales progress.
- Retrieve contact information from CRM directly to your live chat
- Create new contacts in your CRM via live chat’s pre-chat survey form.
- Monitor your sales team & support team at same place via chat transcripts.
- Add extra notes about your customer’s preferences to CRM using real-time visitor monitoring.
- Attach chat transcripts to tickets for a better analysis.