Right from capturing leads to nurturing them into loyal customers, Nutshell CRM integration with ProProfs Chat allows you to do it all. The centralized platform helps your operators track sales, while it allows you to monitor team performance through chat transcripts. You can also get an insight on visitor behavior and build a strategy that helps your operators provide a delightful support experience.
By integrating Nutshell with live chat, you can help your operators build a delightful experience for visitors. The purchasing history can be used to build a customer support strategy. It can further assist operators to understand different visitors and provide a personalized experience around their needs. You can also use chat history that are stored as tickets in this CRM platform while providing real-time support.
Our pre-chat form feature allows you to capture all your visitor details and store them as leads in the Nutshell CRM. Your operators can get access to the visitor details and convert these leads into buyers. They can initiate a chat on their next visit to your website and let them know about what’s new. With this approach, it will become a lot easier for operators to keep your visitors engaged with the brand and guide them better.
After a sales conversation comes to an end, you can easily gather customers’ feedback on their experience with your brand using post-chat forms. This feedback can be added to your customer’s information details in the CRM platform. Doing so will allow you to analyze the sales progress and the triggers that resulted in a sale.
The Nutshell integration with ProProfs Chat allows you to gather visitor details through a pre-chat form. With the information collected, your operators can easily divide them into potential leads and approach them accordingly.
You can store chat transcripts as tickets under a visitor’s details through Nutshell live chat integration. These saved transcripts will not only help you know whether the visitor’s experience with your brand was delightful or not, but also monitor your operator’s performance hassle-free. Based on how the operator performed, you can also formulate a support strategy that further improves the customer satisfaction rate.
ProProfs Chat allows you to monitor visitors in real-time. Based on their browsing activities at your website, you can understand their preferences and what product they are after. These details can be added to their Nutshell CRM account and used during their future visits to create a delightful experience.