ProProfs Chat

You can do so much with Nutshell by integrating ProProfs Chat seamlessly with it. Let the magic of ProProfs flow with your favorite app.


Use Nutshell integration with ProProfs Chat as a special tool to capture details of the visitors using pre-chat form. Allow operators to build rapport with existing customers by retrieving customer information from the Nutshell CRM while chatting.


  • Use chat transcripts as feedback and develop your business accordingly.
  • Gather leads via live chat and expand your CRM marketing lists.
  • Use chat history to closely monitor your operators in CRM.
  • Save time by managing several aspects of your business at a central location.
  • Use real-time feedback to analyze your sales progress.

Key features:

  • Retrieve contact information from CRM directly to your live chat
  • Create new contacts in your CRM via live chat’s pre-chat survey form.
  • Monitor your sales team & support team at same place via chat transcripts.
  • Add extra notes about your customer’s preferences to CRM using real-time visitor monitoring.
  • Attach chat transcripts to tickets for a better analysis.
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