Nutshell
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ProProfs Chat

You can do so much with Nutshell by integrating ProProfs Chat seamlessly with it. Let the magic of ProProfs flow with your favourite app.

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Description

Use Nutshell integration with ProProfs Chat as a special tool to capture details of the visitors using pre-chat form. Allow operators to build rapport with existing customers by retrieving customer information from the Nutshell CRM while chatting.

Advantages:

  • Use chat transcripts as feedback and develop your business accordingly.
  • Gather leads via live chat and expand your CRM marketing lists.
  • Use chat history to closely monitor your operators in CRM.
  • Save time by managing several aspects of your business at a central location.
  • Use real-time feedback to analyze your sales progress.

Key features:

  • Retrieve contact information from CRM directly to your live chat
  • Create new contacts in your CRM via live chat’s pre-chat survey form.
  • Monitor your sales team & support team at same place via chat transcripts.
  • Add extra notes about your customer’s preferences to CRM using real-time visitor monitoring.
  • Attach chat transcripts to tickets for a better analysis.

Integration Guide

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