ProProfs Live Chat Integration with Nutshell

Description

Use Nutshell integration with ProProfs Chat as a special tool to capture details of the visitors using pre-chat form. Allow operators to build rapport with existing customers by retrieving customer information from the Nutshell CRM while chatting.

Advantages:

• Use chat transcripts as feedback and develop your business accordingly.
• Gather leads via live chat and expand your CRM marketing lists.
• Use chat history to closely monitor your operators in CRM.
• Save time by managing several aspects of your business at a central location.
• Use real-time feedback to analyze your sales progress.

Key features:

• Retrieve contact information from CRM directly to your live chat
• Create new contacts in your CRM via live chat’s pre-chat survey form.
• Monitor your sales team & support team at same place via chat transcripts.
• Add extra notes about your customer’s preferences to CRM using real-time visitor monitoring.
• Attach chat transcripts to tickets for a better analysis.