Chat Routing
Chat Routing

Distribute workload for your operators with ProProfs Chat. The software uses simple rules to assign chats to groups or individuals, reducing response time easily.

Chat Greeting
Chat Greeting

Greet your site visitors with personalized messages using the efficient live chat software. With chat greetings, engage more visitors and boost brand loyalty.

Canned Response
Canned Response

Create canned responses for frequently asked questions, reduce the response time, and manage multiple chats effectively with ProProfs Chat.

Co-browsing
Co-browsing

Improve sales and support by anticipating what the customers are looking with co-browsing feature. You can also help customers make context based search easily.

Chat Rating, Reports & Analytics
Chat Rating, Reports & Analytics

Get access to powerful reports and analyze how every chat operator is performing with ProProfs Chat. Track customer delight rate and improve support services easily.

Visitor Tracking
Visitor Tracking

Know who is visiting your site and initiate a chat to boost your sales using effective live chat software. Easily gather visitor data to improve support experience.

Live Chat Customization
Live Chat Customization

Add branding to your chat window and customize its look according to your website’s theme with ProProfs. The tool also allows easy customization of operator’s profile.

Pre-Chat Form
Pre-Chat Form

Gather visitor information and filter potential leads to boost your sales with pre-chat form. You can anticipate their problems and provide personalized support.

Post-Chat Survey
Post-Chat Survey

Get instant feedback from your site visitors after ending the chat session with them using post-chat form. Measure support experience and improve customer ratings.

Proactive chat
Proactive Chat

Use proactive chats to convert your leads into delighted customers with ProProfs. Know what visitor wants and provide a customized support to boost brand loyalty.

  • ProProfs Chat Software Reviews on Capterra
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