Simply manage multiple client communication with canned responses and improve response time with ProProfs enterprise chat solution. This software helps your support operators chat with multiple clients at the same time, helping to resolve all their queries faster. With the ability to track your customer’s location, understanding where they got stuck at your website or where they need help to know your services better becomes simple and initiating a chat with a personalized message assists you to convert those leads into customers.
Easily track every chat operator’s performance and review group reports with ProProfs Chat. Understanding the need for an enterprise business, the software allows you to monitor metrics like total chats, overall rating, chats missed and tickets received using an insightful supervisor dashboard. Besides this, the enterprise chat solution assists you to monitor every operator and track their last login and current status.
Monitoring every chat operator's performance in an enterprise can be a hassle but not with ProProfs Chat. With the enterprise live chat software, you can view all chat statistics with visual graphs that further simplifies your job to audit every chat operators performance easily. To help your operators improve in future chats and help your customers receive a delightful support experience, you can review chat transcripts.
With detailed insightful reports, track metrics like chat ratings, missed chats, operator login periods, average chat duration, idle time, and more. You can also track the number of visitors your operators engaged with and how visitors responded to the support received through daily chat transcripts.
ProProfs Chat is available with over 100+ settings that help your support operators boost customer experience effectively. With admin access, you can edit and manage roles and permissions according to the different teams, departments, and individual operators. The software comes with efficient integration options like CRM tools like MS Dynamics and Salesforce, CMS tools like WordPress, e-commerce tools like Magento, and more.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services