• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Instant Answers to Multiple Questions

Handle multiple customers and incoming questions faster
enterprise chat solution

Simply manage multiple client communication with canned responses and improve response time with ProProfs enterprise chat solution. This software helps your support operators chat with multiple clients at the same time, helping to resolve all their queries faster. With the ability to track your customer’s location, understanding where they got stuck at your website or where they need help to know your services better becomes simple and initiating a chat with a personalized message assists you to convert those leads into customers.

Monitor Chat Operators Closely

Get access to individual/group reports with supervisor dashboard
enterprise live chat

Easily track every chat operator’s performance and review group reports with ProProfs Chat. Understanding the need for an enterprise business, the software allows you to monitor metrics like total chats, overall rating, chats missed and tickets received using an insightful supervisor dashboard. Besides this, the enterprise chat solution assists you to monitor every operator and track their last login and current status.

Audit and Review Chat Statistics & Operators Performance

Monitor every operators performance better with visual graphs
enterprise chat software

Monitoring every chat operator's performance in an enterprise can be a hassle but not with ProProfs Chat. With the enterprise live chat software, you can view all chat statistics with visual graphs that further simplifies your job to audit every chat operators performance easily. To help your operators improve in future chats and help your customers receive a delightful support experience, you can review chat transcripts.

  • Review chat transcripts
  • Audit chat operators performance
  • View chat statistics with visual graphs

Access Insightful Enterprise Reports

Get on demand reports and track operator activities
enterprise live chat software

With detailed insightful reports, track metrics like chat ratings, missed chats, operator login periods, average chat duration, idle time, and more. You can also track the number of visitors your operators engaged with and how visitors responded to the support received through daily chat transcripts.

  • Monitor chat response time
  • Get detailed reports on-demand
  • Track 50+ metrics
  • Monitor visitor engagement

Enjoy Seamless Experience With 100+ Settings

Manage customer information using powerful security settings
live chat for enterprise

ProProfs Chat is available with over 100+ settings that help your support operators boost customer experience effectively. With admin access, you can edit and manage roles and permissions according to the different teams, departments, and individual operators. The software comes with efficient integration options like CRM tools like MS Dynamics and Salesforce, CMS tools like WordPress, e-commerce tools like Shopify, and more.

  • Manage roles and permissions
  • Enjoy 50+ robust integration options
  • 100+ Settings for delight customer experience

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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