• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Assist applicants with admission details

Give quick advice to students with canned responses & file share
Assist applicants with admission details

As an educational entity, it is important to answer frequent questions. Answers to these questions can easily result in confirmed admissions. Monitor user activity and engage at the right time to reduce bounce backs. Use live chat software to:

  • Share canned responses.
  • Easily navigate with co-browsing.
  • Share files and documents.
  • Monitor activities.
  • Engage at the right time.

Build fluid relationship with students & parents

Use live chat across departments to simplify communication
Build fluid relationship with students & parents

Parents and students may want to chat to know about fees, assignment submissions & more. So, having live chat for your education website can help visitors interact with different departments & also, simplify your operations.

  • Provide relevant information.
  • Engage with people.
  • Enroll profiles directly in CRM.
  • Use chat transcripts.
  • Use push URLs to guide with payments.

Reach out to global learners

Stay connected even when your chat is offline
Reach out to global learners

Even when your operators are offline, you can still provide options of asking questions to visitors. If you have international applicants, then this can easily benefit students from different time zones to get their answers.

  • Use offline message forms.
  • Chat in any language.
  • Use chat transcripts.
  • Categorize department options to classify queries.

Save on employee hiring & reduce discrepancies

Manage multiple chats, review chat history & transfer chats instantly
Save on employee hiring & reduce discrepancies

The best way for organizations to reduce expenses is by employing a limited staff. Live chat service is cost-effective and requires fewer team members as compared to a call support method.

  • Handle multiple chats in real time.
  • Use chat transcripts.
  • Easily transfer chats.
  • Avoid call queues.

Resolve queries anytime from anywhere

Access live chat on any mobile device to assist visitors
Resolve queries anytime from anywhere

Accessibility on a mobile device can really ease operations. Today, it is important to have a mobile-friendly approach so that visitors can easily find information using their phones and also chat to resolve issues.

  • Offer assistance on mobile devices.
  • Monitor operator activities.
  • Transfer chats & save chat transcripts.
  • Monitor visitor locations, browsers & more.

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