Live Chat Customer Success Case Studies

Live Chat Case Study - Horse Saddle Shop
Anything that helps us communicate better with our customers improves our revenue.
Charlie Hueni,
VP, Purchasing & Sales,
HorseSaddleShop
Live Chat Case Study - Lazy Cloud
With live chat, our guests know that we are accessible and will take care of their needs.
Carol Tiffany,
Proprietor,
Lazy Cloud
Live Chat Case Study - Military Cruise
With ProProfs Chat, we can communicate with the overseas clients who cannot call us.
Mitchell Bank
Live Chat Case Study - Ringling College of Art & Design
ProProfs works behind the scenes and saves me a lot of time every week
Carl Powell,
Director of Environmental Health and Safety, Ringling College of Art & Design

Testimonials

Charlie Hueni
Charlie Hueni,

VP, Purchasing & Sales,
HorseSaddleShop

Anything that helps us communicate better with our customers improves our revenue.
Anything that helps us communicate better with our customers improves our revenue. The chat sessions don't necessarily end in an order, but we've found it to be a great point of contact with the customer that often leads to future communication and also boosts revenue. An added bonus is that for the international customers for whom English isn’t their first language, ProProfs Chat automatic translation is an excellent option.
Steve Donaldson
Steve Donaldson

Assistant Director of Media Training IPC Training

With live chat, our guests know that we are accessible and will take care of their needs.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.
Brett Wheeler
Brett Wheeler

Chief Operating Officer, Access to Counseling Services

With ProProfs Chat, we can communicate with the overseas clients who cannot call us.
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the shipping they were initially inquiring about.
Carl Powell
Carl Powell

Director of Environmental Health and Safety, Ringling College of Art & Design

ProProfs works behind the scenes and saves me a lot of time every week
ProProfs works behind the scenes and saves me a lot of time every week. It is a cost-effective and valuable set of tools. The features in ProProfs are really easy to use. I was surprised to find that I could transfer my training presentations, set up quizzes and get access to the database so quickly.
Mitchell Bank
Mitchell Bank

Founder, MilitaryCruiseDeals

With ProProfs Chat, we can communicate with the overseas clients who cannot call us.
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the shipping they were initially inquiring about.
Carol Tiffany
Carol Tiffany

Lazy Cloud

With live chat, our guests know that we are accessible and will take care of their needs.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
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