• Anything that helps us communicate better with our customers improves our revenue.
    ProProfs chat meets the need of communicating with quick response time for customers who may not be able to or prefer not to use the phone. Having live chat is another way for customers to connect with us and clearly, it is the preferred method of many.
    Read study
    Charlie-Hueni
    Charlie Hueni,

    VP, Purchasing & Sales,
    HorseSaddleShop

  • With live chat, our guests know that we are accessible and will take care of their needs.
    Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages.
    Read study
    Carol Tiffany
    Carol Tiffany,

    Proprietor,
    Lazy Cloud

  • With ProProfs Chat, we can communicate with the overseas clients who cannot call us.
    One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the shipping they were initially inquiring about.
    Read study
    Mitchell Bank
    Mitchell Bank

    Founder,
    MilitaryCruiseDeals

Charlie-Hueni
Anything that helps us communicate better with our customers improves our revenue.
Charlie Hueni,

VP, Purchasing & Sales, HorseSaddleShop

HorseSaddleShop is a retailer of quality horse saddles, tack and western boots. It provides the best selection of saddles as compared to any other store. The online store’s inventory is vast and extensive than that of other saddle manufacturers. Unlike other online stores, Horse Saddle Shop stocks hundreds of new and used saddles to meet their customers’ need.

Problem:

We need to quickly communicate and respond to customers who are seeking information about saddle fitting for their horses and riding style. While many of the customers answer our calls, there are quite a few who prefer to chat. Therefore, we started to look around for a live chat solution to fulfill that need.

Solution:

ProProfs Chat meets the need of communicating with quick response time for customers who may not be able to or prefer not to use the phone. Having live chat is another way for customers to connect with us and clearly, it is the preferred method of many.

Result:

Anything that helps us communicate better with our customers improves our revenue. The chat sessions don't necessarily end in an order, but we've found it to be a great point of contact with the customer that often leads to future communication and also boosts revenue. An added bonus is that for the international customers for whom English isn’t their first language, ProProfs Chat automatic translation is an excellent option.

Carol Tiffany
With live chat, our guests know that we are accessible and will take care of their needs.
Carol Tiffany,

Proprietor, Lazy Cloud

Lazy Cloud is a romantic getaway in Lake Geneva, WI. There are two locations - Lazy Cloud Bed and Breakfast and Lazy Cloud Inn. Both locations offer romantic suites - that include whirlpools for two with a view of the fireplace - while each room is individually decorated. We have romantic packages available to enhance the visitors’ experiences.

Problem:

Since we are a small independent business and every room is unique, our guests usually want to talk to us before they book a room. We wanted to provide information in different ways - on the website, via phone and through email. But we felt that providing live chat on our website would further promote communication with prospective customers.

Solution:

With live chat, we can now communicate with potential guests on their terms. Our guests seem to like the fact that they can communicate with a real person and remain anonymous at the same time.

Result:

Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.

Mitchell Bank
With ProProfs Chat, we can communicate with the overseas clients who cannot call us.
Mitchell Bank,

Founder, MilitaryCruiseDeals

MilitaryCruiseDeals.com specializes in selling cruise deals to military personnel and their families. The company works with all cruise lines including domestic lines, luxury and European lines with sailings going all over the world. Their military customers are primarily stationed in the U.S. and Europe.

Problem:

Our clients are often looking for specific cruise quotes, assistance finding a cruise to go on, or they have general questions about cruising. While we are available on the phone, many clients prefer to chat to phone calls. Hence, we were looking to add live chat on our website to increase our ability to communicate with those clients.

Solution:

Live chat seemed like a good solution for us because we are able to communicate with those overseas clients who do not have the ability to call us. It is also useful because sometimes clients have one very minor question that they prefer to ask over a chat session instead of a call.

Result:

One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the shipping they were initially inquiring about.

Live Support