Develop engaging courses using customer service training software to train your customer care representatives. Educate them on company products and services in an engaging manner by adding quizzes, surveys, and polls. Develop courses either from scratch or use templates from our library. We support 70+ languages. Customize the content by inserting images, videos, and presentations. Use our 100+ ready-made themes. Add logo, fonts, colors, and messaging for branding purpose.
Divide customer care agents into small groups with the help of customer service LMS or learning management system. Schedule courses to facilitate self-paced learning. Customize your course content according to their individual needs. Allow your agents to take customer service training online at their convenient pace. Provide ample opportunities to develop soft skills needed for the job.
Impart training in customer service on literally any device including smartphones and laptops. Easily access the courses in customer service LMS from anywhere, anytime. Let learners take customer services training from home or while traveling without any problem. Make learning a delightful experience for everyone with user-friendly interface of the customer service training software.
Ensure that the employees clearly understand customer service roles and responsibilities. Auto-generate reports and analytics to get valuable insights into their learning progress. Take advantage of embedded quizzes and tests in courses created using customer service training software to check memory retention. Identify knowledge gaps and take corrective measures accordingly.
Create attractive online courses quickly and easily.
100+ ready-to-use courses and themes.
Train and track thousands of learners easily.
Integrated quizzes & surveys to assess learning objectives.
Distribute knowledge with collaboration and knowledge base tools.
For all skill levels. No software download or HTML skills needed.
View & access training courses on laptops, tablets or smartphones.
Sell courses and make money using Stripe or ProProfs Gateway.
100+ settings for security, access control, branding etc.
Recommended for HR Training!
I can safely recommend ProProfs to any of our customers requiring competency or compliance testing in multiple languages, or need an instant online assessment tool with kick-ass database capabilities!
Assistant Director of Media Training, IPC Training
Create online training & tests easily!
Makes training & testing super easy! Powerful yet simple to use! ProProfs Rocks!
Managing Partner, Learning Technologies