• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Create Engaging Courses for Agents

Train customer care agents effectively on company products and services

Develop Engaging Courses Using Customer Service Training LMS

Develop engaging courses using customer service training software to train your customer care representatives. Educate them on company products and services in an engaging manner by adding quizzes, surveys, and polls. Develop courses either from scratch or use templates from our library. We support 70+ languages. Customize the content by inserting images, videos, and presentations. Use our 100+ ready-made themes. Add logo, fonts, colors, and messaging for branding purpose.

  • Create engaging courses
  • Start from scratch or use our templates
  • Add quizzes, surveys, & polls
  • Supports 70+ languages

Facilitate Self-Paced Learning

Assign agents to different functional groups for better learning

Create Self-Paced Learning Path for Customer Service Training

Divide customer care agents into small groups with the help of customer service LMS or learning management system. Schedule courses to facilitate self-paced learning. Customize your course content according to their individual needs. Allow your agents to take customer service training online at their convenient pace. Provide ample opportunities to develop soft skills needed for the job.

  • Organize agents into manageable groups
  • Create courses as per specific needs
  • Arrange courses to facilitate self-paced learning
  • Develop soft skills for the job

Train Anytime, Anywhere

Delight learners with courses accessible on the go

Easily Access Courses in Customer Service LMS

Impart training in customer service on literally any device including smartphones and laptops. Easily access the courses in customer service LMS from anywhere, anytime. Let learners take customer services training from home or while traveling without any problem. Make learning a delightful experience for everyone with user-friendly interface of the customer service training software.

  • Train employees anytime, anywhere
  • Access courses on any device
  • Simplify training with intuitive interface
  • Learn from home or on the go

Get Detailed Reports & Analytics

Keep tabs on agents’ engagement level and learning progress

Ensure that the employees clearly understand customer service roles and responsibilities. Auto-generate reports and analytics to get valuable insights into their learning progress. Take advantage of embedded quizzes and tests in courses created using customer service training software to check memory retention. Identify knowledge gaps and take corrective measures accordingly.

  • Track learning progress
  • Train on roles & responsibilities
  • Identify knowledge gaps
  • Use quizzes to test memory

Features

  • Create Attractive Customer Service Training Courses Quickly And Easily Design & Brand

    Create attractive online courses quickly and easily.

  • Best Customer Service Courses and Themes 100+ Courses

    100+ ready-to-use courses and themes.

  • Customer Service LMS Learning Management

    Train and track thousands of learners easily.

  • Integrated Quizzes & Surveys for Customer Feedback Measure Knowledge

    Integrated quizzes & surveys to assess learning objectives.

  • Customer Services Training Collaboration with Knowledge Base Share Knowledge

    Distribute knowledge with collaboration and knowledge base tools.

  • Simple & Easy to Use Customer Service Training Software Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Access your Customer Service LMS Anytime & Anywhere Anytime, Anywhere Access

    View & access training courses on laptops, tablets or smartphones.

  • Sell Online Training Courses Sell Courses

    Sell courses and make money using Stripe or ProProfs Gateway.

  • Customized Your Customer Service Training Program 100+ Customizations

    100+ settings for security, access control, branding etc.

Get Started - It's FreeTake a Tour

Testimonials

  • Recommended for HR Training!
    I can safely recommend ProProfs to any of our customers requiring competency or compliance testing in multiple languages, or need an instant online assessment tool with kick-ass database capabilities!
    Steve Donaldson
    Steve Donaldson,

    Assistant Director of Media Training, IPC Training

  • Create online training & tests easily!
    Makes training & testing super easy! Powerful yet simple to use! ProProfs Rocks!
    Dan LaPasha
    Dan LaPasha,

    Managing Partner, Learning Technologies

Featured In

We've Received Great Press & Awards!

the wall street journal
entrepreneur india
wired
forbes
business rockstar
Get Started - It's Free Take a Tour

Need Help?

Talk to us on (855)776-7763

USA

Phone Support: 8.00 am to 4.00 pm EST

Chat and Email Support: 10.30 pm EST to 5.00 pm EST

United Kingdom

Phone Support: 1:00 pm to 9:00 pm BST

Chat and Email Support: 3:30 am to 10:00 pm BST

India

Phone Support: 5:30 pm to 1:30 am IST

Chat and Email Support: 8:00 am to 2:30 am IST

Mexico

Phone Support: 7:00 am to 3:00 pm CDT

Chat and Email Support: 9:30 pm to 4:00 pm CDT

Canada

Phone Support: 8.00 am to 4.00 pm EST

Chat and Email Support: 10.30 pm EST to 5.00 pm EST

Australia

Phone Support: 10:00 pm to 6:00 am AEST

Chat and Email Support: 12:30 pm to 7:00 am AEST

Brazil

Phone Support: 9:00 am to 5:00 pm BST

Chat and Email Support: 11:30 pm to 6:00 pm BST

Singapore

Phone Support: 8:00 pm to 4:00 am SST

Chat and Email Support: 10:30 am to 5:00 am SST

Sign Up Free