Skills to Resolve Workplace Conflict

Learn to define, practice, and overcome workplace conflict

This workplace conflict resolution training course is designed for employees and managers to help them resolve workplace conflict. Equip your employees with the right tools and strategies to leverage conflict for better productivity. This conflict training program makes it easy to not only resolve conflicts but use them as the stepping stones for growth.

In this course, we are going to learn how to define workplace conflict and leverage it for progress. Next, we will define active listening skills and learn how to use them to resolve conflict. Finally, we'll understand what communication method to choose in different circumstances and how to effectively leverage conflict by using actionable solutions to sustain growth.

What's Covered in This Course?

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Course Outline

Conflict Resolution Skills Training Course covers the following:

#1 Course Overview

Course Overview

#2 Defining Conflict

Components of Conflict
How to Leverage Conflict for Progress
Tips to Use Conflict to Your Benefit
Worksheet: Identify the Components of Conflict
Check Your Knowledge
Chapter Feedback

#3 Active Listening Skills

Defining Active Listening Skills
10 Active Listening Skills
Resolve Conflict With Active Listening
Handout: Skill Summary
Worksheet: Practicing I-Statements
Check Your Knowledge
Chapter Feedback

#4 Communication Methods

Defining Communication Methods
Communication Methods for Conflict
Third-Party Intervention
Third-Party Intervention Benefits & Strategy
Worksheet: Communication Methods for Conflict
Check Your Knowledge
Chapter Feedback

#5 Conflict to Solutions

Resolving Conflict
Conflict to Actionable Items
Sustain Growth from Conflict
5 Strategies to Resolve Conflict at Work
Worksheet: Identifying and Improving Your BATNA
Check Your Knowledge
Chapter Feedback

#6 Final Thoughts

Final Assessment
Course Handouts
Course Feedback

About The Instructor

Amber Rose

Amber Rose is a program manager and coordinator. She supervises and builds effective teams to provide quality supports and services. Through her employment and volunteer opportunities, Amber has years of experience in the areas of program and project management, performance management, instructional design for training programs (100+ staff), customer relations, human resources (policy and procedure development), budget analysis, and talent development across the industries of non-profit and retail.

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