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Course Outline

Conflict Resolution Skills Training Course covers the following:

#1   Course Overview
  • Course Overview
#2   Defining Conflict
  • Components of Conflict
  • How to Leverage Conflict for Progress
  • Tips to Use Conflict to Your Benefit
  • Worksheet: Identify the Components of Conflict
  • Check Your Knowledge
  • Chapter Feedback
#3   Active Listening Skills
  • Defining Active Listening Skills
  • 10 Active Listening Skills
  • Resolve Conflict With Active Listening
  • Skill Summary
  • Worksheet: Practicing I-Statements
  • Check Your Knowledge
  • Chapter Feedback
#4   Communication Methods
  • Defining Communication Methods
  • Communication Methods for Conflict
  • Third-Party Intervention
  • Third-Party Intervention Benefits & Strategy
  • Worksheet: Communication Methods for Conflict
  • Check Your Knowledge
  • Chapter Feedback
#5   Conflict to Solutions
  • Resolving Conflict
  • Conflict to Actionable Items
  • Sustain Growth from Conflict
  • 5 Strategies to Resolve Conflict at Work
  • Worksheet: Identifying and Improving Your BATNA
  • Check Your Knowledge
  • Chapter Feedback
#6   Final Thoughts
  • Final Assessment
  • Course Handouts
  • Course Feedback
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Conflict Resolution Skills Training Course
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Winner: Best eLearning Software for Employee Training, Hermes Creative Awards
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Winner: Bronze Stevie, American Business Awards
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Winner: Great User Experience, FinancesOnline.com
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Winner: Gold, Brandon Hall Excellence Awards
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Winner: Best Corporate Training Software, MarCom Awards
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Ranked: Top 20 Health & Safety Training Companies, Training Industry
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Ranked: Top 20 Learning Management System (LMS) Products, 2020 by Crozdesk
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