There are some essential qualities we're looking for in a customer
service agent. Please take this assessment to help us test your skills.

5 Sample Questions

How can you WOW! customers?

  • A. Give them more what they expected and exceed their expectations
  • B. Give them exactly what they asked for, just cheaper than your competitors.
  • C. Ask them repeatedly what you can do to make them buy from you

A customer calls to report that they have received an incorrect item. What do you do?

  • A. Apologize, open a replacement order, and have the customer ship back the incorrect item.
  • B. Tell the customer to return the wrong item. Once we receive it, we will send out the correct item.
  • C. Apologize and have the customer ship back the incorrect item.
  • D. Have the customer ship back the incorrect item and help them place an order for the correct one.

To develop a rapport with a customer you should: 

  • A. Smile
  • B. Frown
  • C. Walk away
  • D. Check your phone

Before you question your client to find out their needs, you need to let them know (check all that apply):

  • A. Why you need the information
  • B. How knowing the information will benefit them
  • C. That you are almost on your lunch break
  • D. How the information relates to their needs
  • E. That you are the No. 1 salesperson

It's a good idea to pressure customers to make a decision quickly so you can move on to the next opportunity.

  • A. True
  • B. False