There are some essential qualities we're looking for in a customer
service agent. Please take this assessment to help us test your skills.

5 Sample Questions

How can you WOW! customers?

  • A. Give them more what they expected and exceed their expectations
  • B. Give them exactly what they asked for, just cheaper than your competitors.
  • C. Ask them repeatedly what you can do to make them buy from you

A customer calls to report that they have received an incorrect item. What do you do?

  • A. Apologize, open a replacement order, and have the customer ship back the incorrect item.
  • B. Tell the customer to return the wrong item. Once we receive it, we will send out the correct item.
  • C. Apologize and have the customer ship back the incorrect item.
  • D. Have the customer ship back the incorrect item and help them place an order for the correct one.

To develop a rapport with a customer you should: 

  • A. Smile
  • B. Frown
  • C. Walk away
  • D. Check your phone

Before you question your client to find out their needs, you need to let them know (check all that apply):

  • A. Why you need the information
  • B. How knowing the information will benefit them
  • C. That you are almost on your lunch break
  • D. How the information relates to their needs
  • E. That you are the No. 1 salesperson

It's a good idea to pressure customers to make a decision quickly so you can move on to the next opportunity.

  • A. True
  • B. False

More by Quiz Maker

Simple Test

Simple test personality the best quiz come and have fun with the best quiz ever

$5.00
What Superhero Are You Most Like?

Wondering what superhero you're similar to? Be prepared then, as you might be surprised at the superhero that fits your personality the most. Go ahead take this quiz and find out!

$20.00