This is a practice CritiCall exam. The CritiCall test is a computer-based assessment of the skills necessary to become a 9-1-1 Operator.  Candidates complete the test seated at a computer and wear a headset and microphone.  Throughout the test, candidates will complete a wide variety of assessments meant to evaluate vital skill sets.  There are no 9-1-1 dispatch-specific questions.  This test evaluates general skills required by dispatcher candidates prior to their job training. 


Instructions:  Please use a computer or device with a full keyboard.  Answer all questions in UPPERCASE LETTERS with no punctuation where directed.  Do not pause or replay the recordings once started.  Ensure your volume is adequately turned up.  Be aware of the magnification ratio of your display.  Some maps and images are intentionally small to challenge candidates.  

This test is timed.  You have 75 minutes to complete the test.  

5 Sample Questions

Before we begin:     The multi-tasking questions on the CritiCall test are not organized into a section.  Instead, they abruptly pop up within other sections.  A screen will pop up and give you an emergency scenario.  You must select which of the four listed agencies should respond to each event. The determination of which agency to send should be based on CritiCall’s  “Decision-Making Rules.” The rules will be given to the candidate at the beginning of the test.  These rules are listed below:


Police:  The Police Department should be dispatched when someone is attempting or threatening to physically harm another person, or has actually physically harmed another person, or when a person causes or is in the process of causing harm to another person's property.

Fire:  The Fire Department should be dispatched when there are immediate signs of a fire in progress (such as flames or smoke), when a fire alarm is sounded, or when a person who is trapped or confined needs to be rescued or released.

EMS:  Emergency Medical Service should be dispatched when there is an emergency medical condition requiring intervention by medically trained personnel.

Utility:  Public Utility should be dispatched when there is a problem associated with malfunctioning or broken public water systems, electric power systems (including, but not limited to, electrical power lines, streetlights, and traffic signals), natural gas systems used for home heating, or blocked sewer drainpipes


Question:  A homeowner is reporting that there is a light smokey haze in their home, but it's not known where the smoke is coming from.

  • A. Police
  • B. Fire
  • C. EMS
  • D. Utility

Select the clearest statement of facts from the sentences listed below:

  • A. Operators must bring a lunch to the center because they can't leave once they're there.
  • B. Operators must bring a lunch to the center because they can't leave once there their.
  • C. Operators must bring a lunch to the center because they can't leave once their there.

Select the clearest statement of facts from the sentences listed below:

  • A. Every call has its own challenges.
  • B. Every call has it's own challenges.

Select the clearest statement of facts from the sentences listed below:

  • A. We will feel the financial affects for years to come.
  • B. We will feel the financial effects for years to come.

Select the clearest statement of facts from the sentences listed below:

  • A. 9-1-1 callers need help, weather they accept it or not.
  • B. 9-1-1 callers need help, whether they accept it or not.

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