Create and share knowledge instantly

Exchange information securely. Find all pages, files & docs in one place
Manage corporate knowledge management

ProProfs Knowledge Management system makes it easy for your teams to create and share pages, files and docs at a click. With ProProfs Internal Knowledge base, employees can add word documents, excel sheets, PDFs and images to a centralized knowledge base software, in minutes. Team members can find these files instantly using the Google-like search of ProProfs Knowledge Management Software.

  • Create FAQs, wikis, manuals etc
  • Easily locate any document
  • Control access to private docs
  • Share files as PDF, ebook etc

Accelerate training and sales

Eliminate knowledge silos. Make it easy for new hires to find information
Create internal knowledgebase

ProProfs Knowledge Management tool help your employees to easily create internal knowledgebase and share critical information such a know-hows, online manuals, product docs and more with each other. You can quickly train new hires by giving them access to company knowledge bases, files, microblogs, wiki pages, blog posts and more in a single place.

  • Centralize knowledge exchange
  • Encourage peer learning
  • Empower new hires to self-train
  • Never lose any information

Collaboration in the cloud

Get your teams involved to create and manage knowledge quickly
Cloud based internal knowledge base and knowledge management software

You can access ProProfs cloud-based knowledge base from anywhere, anytime. All your content is securely hosted in the cloud, and you can easily bring different teams to create content for your knowledge base. You can also manage contributions by controlling access with role-based permissions in your internal knowledge base. For instance, you can grant view-only access to new writers while reserving editorial access for senior technical writers. You can also quickly track everything with revision history and workflows.

  • Manage roles and permission
  • Prevent overwriting with restrictions
  • Access knowledge base anywhere anytime

Control access to your knowledgebase

Improve security with conditional content & member manager
Control access to your internal knowledgebase

A cloud based knowledge base software helps you keep your content secure and private. You can use conditional content rules to ensure that only authorized users can access your content. With your internal knowledge base, you can set rules for a folder, page or even a single sentences to control who accesses what in your knowledge base. Creating and managing user groups is also easy with member manager.

  • Use condition content rules
  • Create user groups with member manager
  • Keep content secure and private

Enable browser-based documentation

Hassle free multi-authoring environment in a cloud knowledge base
Enable browser-based documentation

Since a cloud knowledge management software is web-based, you don't need to download or install any bulky software to create online documentation. All you need is a web-browser such as Google Chrome, Firefox, Internet Explorer, Safari and an Internet connection to get started. With nothing to assemble, install or maintain, you can start creating user manuals, online guides and wikis from the word go.

  • Works on all web-browsers
  • Nothing to install or download
  • No server maintenance costs

Access anytime and anywhere!

View your files and docs on your favorite mobile device or browser
Access anytime and anywhere

No more worrying about pesky compatibility issues. We ensure your site looks perfect on any screen or browser such as iPad, iPhone, HTC, Nokia Lumia, Kindle, Chrome, Mozilla, IE and more.

  • Browse easily with swipes & taps
  • Manage tasks & track notifications
  • Automatically resize images & fonts
  • Read files & documents on the go

Explore 100+ settings & integrations

Your knowledge base, your way
Internal knowledge base software integrations

ProProfs cloud based knowledge management solution integrates seamlessly with other SaaS tools such as Zendesk, Wufoo, Google Analytics and more. With powerful settings you can brand your knowledge base, update help articles at a click, enable single-sign on, manage version control and more. Plus, all the content in your online help center is automatically resized to fit all screen sizes and devices.

  • View on any device or OS
  • Instant and easy updates
  • Integrate with other SaaS tools
  • sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

From our blog

How cloud-based knowledge management software improves customer support

How cloud-based knowledge management software improves customer support

A knowledge management software is usually thought of as something that improves knowledge sharing among employees. While this is true, there are a number of benefits that a knowledge management solution can bring to customer service. Ensure agents offer consistent...
Read More

The Beginner’s Guide to Knowledge Management

The Beginner’s Guide to Knowledge Management

Knowledge base is an important asset of every company in the world. It is responsible for business workflow improvement in various different aspects, like increased productivity, easier knowledge sharing and better customer support. Ever since 1991, when knowledge management was established as a discipline...
Read More

5 Essential Knowledge Base Management Strategies

5 Essential Knowledge Base Management Strategies

Knowledge base management strategies come into play at three different levels of knowledge access in the organization. Knowledge can be accessed either before, during or after any knowledge based management activities are carried out. There are different methods...
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Purchasing the Best Knowledge Base Management Software

Purchasing the Best Knowledge Base Management Software

When you are looking for a good knowledge base management software, there are some things that you need to pay attention to. First of all, try to avoid the temptation to base your purchases on a price basis, or going after a knowledge base management software because someone recommended it to you...
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