Many different software programs can be prepared with a variety of critical features that might be complicated and otherwise challenging to use. That’s where documentation files can come in handy. Software documentation is used to illustrate information on the features within a program, how that program can be used and what can be done should...

Struggling with writing a web-based manual for your software program? An online user guide or manual is essential for any software program, and this is why you need to perfect the art of writing one. Creating an online user guide isn’t rocket science. All you need is good subject knowledge and a good grasp over...

Online help systems are crucial to the success of any software program. Software applications can be extremely complicated and difficult for some to use. The use of a help system can be essential as it will ensure that people will have an easy time handling all of their various needs through the program. Knowledge base...

Sometimes a software or website user needs more than just general help from a knowledge base to fix a certain problem. Contextual help may be required. That is, help is needed at a specific point in a program or service. This is to provide the user with a solution that is relevant and logical for...

It is always a good idea to have an online help authoring tool on hand if you need assistance with getting online tutorials devised and ready for use. This is to ensure that the help programs in any software you create are as easy to figure out as possible. However, you need to be cautious...

In this day and age where technology rules the roost, self-help is what customers and employees seek. Calling a customer care representative and waiting for hours to ask a simple query or emailing support staff and waiting for days to get a response is frustrating. It is even more intolerable in today’s scenario where instant...