Knowledge Management

Recent Articles

Purchasing the Best Knowledge Base Management Software

When you are looking for a good knowledge base management software, there are some things that you need to pay attention to. First of all, try to avoid the temptation to base your purchases on a price basis, or going after a knowledge base management software because someone recommended it to you. Recommendations are okay,...
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Tips for Selecting the Best Knowledge Base Management Software

Knowledge is power. With power comes the responsibility to use knowledge judiciously for attaining the desired results.  Companies today have a repository of data, most of which remains unorganized and unused. During the times when instant gratification is in high demand, businesses can embrace a full-fledged online knowledge management system to cater to the requirements...
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How a Knowledge Base Software Can Help Your Business Succeed

Knowledge base software programs are being designed in a way that everyone can use them. More and more businesses, in diverse fields, are using this software. Today businesses use it to keep their help-related functions as organized as possible. Businesses can keep the information organized for specific situations or industry needs. Plus, there’s always that...
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How a Call Center Can Benefit From a Knowledge Base Software

A call center will always be there for customers who have extremely specific questions that may not be easily answered online. After all, sometimes it’s best to get answers from a person. Still, even the best call center employees may not be fully aware of how to resolve some problems. That is where a knowledge...
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Working With Knowledge Base Software For Your Help Desk

A good help desk needs has to handle the questions and concerns that people might hold regarding certain products or services. Today you can get a knowledge base software program to make it easier for problems to be resolved fast. A help desk program will be used to give people access to answers online. It...
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What Makes Knowledge Base Software So Beneficial?

A knowledge base software program can make a huge difference if you need help with generating a FAQ website or help database. It’s designed to facilitate the customer service processes in your workplace by housing the information that is critical to the success of a program. In fact, the advantages that come with this kind...
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How to Maintain Your Software Document

Software documentation has to keep changing and improving to accommodate the changes made to a software program. These files are frequently updated as new editions of a software program come about. The alterations in a software document may cause changes in the way it looks and works. Hence, this document might require a complete new...
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The Most Common Types of Software That Need Documentation

Many different software programs can be prepared with a variety of critical features that might be complicated and otherwise challenging to use. That’s where documentation files can come in handy. Software documentation is used to illustrate information on the features within a program, how that program can be used and what can be done should...
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Tips for Writing an Online User Guide or Manual for Your Software Program

Struggling with writing a web-based manual for your software program? An online user guide or manual is essential for any software program, and this is why you need to perfect the art of writing one. Creating an online user guide isn’t rocket science. All you need is good subject knowledge and a good grasp over...
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Help Authoring With A Knowledge Base Software

Online help systems are crucial to the success of any software program. Software applications can be extremely complicated and difficult for some to use. The use of a help system can be essential as it will ensure that people will have an easy time handling all of their various needs through the program. Knowledge base...
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Create a Knowledge Base