Knowledge Management

Recent Articles

Key things to know before selecting a Help Authoring Tool

Help Authoring is the process of creating, designing, publishing, and managing help content for your business. Using help authoring tools, you can create help manuals, documentation, and more. These tools can be used by an individual author or a team of writers and editors, to create content on a large scale collaboratively.  Before we get...
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Employee Onboarding: Your Company’s First Impression

Finding the right person for your organization is beyond rewarding. It’s a satisfying feeling when you can tick off all the checkboxes during the hiring process, but you are not done yet! The next step – the onboarding process, will be equally important in welcoming the new hire and  ensuring the employee is smoothly integrated...
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7 Astonishing Ways to Apply Knowledge Base to Your Business

To create the perfect FAQ, online manual, user guide or wiki you need a tool that combines help authoring and knowledge management features such as ProProfs Knowledgebase. Let’s look at the different ways in which you can use knowledge base software. #1 Self-Service Cloud Knowledge Base The self-service knowledge base, also known as the online...
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The Secret to Improve Customer Experience Without Running a Call Centre

Most customers will have questions when they learn how to use your product or service. If they have to call support, every time they don’t understand something, then their frustration level goes up. By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human. (Gartner) Your customers don’t...
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9 Tips to Grow Corporate Memory

Corporate memory consists of the valuable lessons and best practices that an organization accumulates over time. The larger a company gets, the more difficult becomes the task of managing corporate memory. This is where a knowledge management software plays a crucial role by helping companies to foster organizational learning, through creating, sharing and applying knowledge....
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Tips for Creating the Best Knowledge Base Applications

A knowledge base can make the difference between good software and great software. For a program to be great, users have to know a program well enough to feel comfortable using it. In this sense, a knowledge base too is like a program which needs to be user friendly. But what is a knowledge base,...
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How to Win Customers with a Search Effective Knowledge Base

Your software may be the best on the planet, but users would never know if they don’t know how to use it. Search effectiveness in knowledge bases is essential for users to be able to navigate your software and troubleshoot any problems they may encounter. The ability to navigate your knowledge base will greatly color...
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10 Best Practices for Creating Knowledge Base Articles

Delivering stellar customer service constantly is not easy, especially if your support team is bombarded with tickets, emails, and calls 24×7. Your service staff can easily get overwhelmed, resolving the same questions over and again, and there comes a point when tickets get lost or mismanaged. This is where the concept of self-service or customer...
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How to Create Online User Manuals

Online user manuals can be a Godsend, for users and programmers alike. An online manual allows the user to familiarize themselves with the program, on their own time, at their own pace, without having to hassle tech support. This is good news for programmers, who spend less time (and money) fielding unnecessary questions. We’re going...
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54% of All User Guides Are Never Read: How Can You Make Them Useful?

User guides can be excellent resources for your company. They can improve your customer service process, which can in turn boost your customer satisfaction ratings and lead to your current customers becoming repeat customers. In addition, they can serve as great content resources for marketing and for educating people about your products. Note, however, that...
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Create a Knowledge Base