Knowledge Management Blogs

What is the first thing that comes to your mind when you read the word – wiki?  We all know the answer. It is Wikipedia.  You’d be surprised to know that Wikipedia is the 6th most-visited website worldwide. Innumerous people across the globe turn to Wikipedia to get the latest information about a variety of...

Nobody likes to do the same thing repeatedly unless it’s about having your favorite meal or listening to your favorite song on a loop, right?  Businesses do realize that, too. This is why most create FAQs (Frequently Asked Questions) on their website to avoid manually answering common and repetitive questions.  This page consists of questions...

When you are busy crafting marketing or customer service strategies, there is a bleak chance that FAQs will even cross your mind.  This is the story of almost every business.  An FAQ section is a hidden, underutilized tool on your website that constantly screams for attention but to no avail. It leads a life of...

In this hyper-connected era, a Tsunami of knowledge is being generated and shared by organizations.   If estimates are to be believed, a mind-boggling 59 zettabytes of data was generated in the year 2020 alone.  But the bitter truth is that knowledge alone cannot work its magic.  Knowledge should be tied to action to deliver real...

Are you one of those organizations struggling with stagnant growth and stunted innovation?  Well, it’s time you took your organization towards the learning curve and changed for the better.  At a time when the competition is at its peak, technology is advancing, and customer preferences constantly shifting, sticking to old ways is extremely risky. The...

New products can be frustrating when you can’t figure out specific features. That’s where user documentation and help guides can save the day!  User documentation, manuals, and help guides contain in-depth explanations, screenshots, and diagrams to guide you right from installation to troubleshooting. Interestingly, 70% of customers use self-service channels at some point in their...

Gone are the days when product and price dictated a company’s success.  89% of companies today compete solely on the basis of customer experience. In this digital world, customers are in the driving seat, you need to pivot towards crafting exceptional experiences to stand strong with your heads held high.  What if you don’t work...

Disengaged and unproductive workforce are the two major concerns of companies today.  These problems get bigger and bigger, if not analyzed and solved at the ground level. The lack of a proper system to share and access information is the cause of these problems, which further impacts team communication, innovation, and creativity.  Creating internal documentation...

The struggle to access information at work is real. Research reveals that a whopping 73% of employees spend 1 to 3 hours every day to find information on a topic.  This time loss is often the root cause of declining productivity, innovation, and creativity in employees. What follows is even worse – delayed projects and...

Turning piles of data into valuable information dominates the key business goals today.  This is because the information is a strategic asset that can help companies contain costs and develop a competitive advantage.  What happens if this information is not managed properly?  It can hurt employee productivity, negatively impacting decision making, and costing you millions...