Knowledge Management

Recent Articles

The Future of Knowledge Management in Education

The past few decades in education have witnessed a respectable trend away from Behaviorism and towards more Constructivist pedagogies in the classroom. Rather than engaging students in repetitive “drill & kill” exercises with scantron exams, the thinking goes, we should be assigning more collaborative, project-based activities that encourage students to seek their own knowledge. State...
Read More

4 Types of Knowledge Based Content Every Business Should Create

The Future ain’t what it used to be. Wise words indeed. This quote has been widely attributed to Baseball player Yogi Berra. I guess what he was saying is that things don’t stand still and what was true yesterday may not hold true today. And if it changes you’re looking for, then look no further...
Read More

A Comprehensive Guide to Building Customer Service Knowledge base

What image conjures up in your mind when you think of customer service? A support agent hammering away on his keyboard, trying to close all tickets? Or phone support? Or perhaps an operator waiting behind a live chat software application, neatly tucked away in some corner of a website? Customer service can take various forms,...
Read More

Knowledge Base Software – the ‘Why to Use’ Expert Roundup

Today, when people only demand access to accurate information, a rich, broad Knowledge Base is an absolute necessity. A self- serving, centralized repository of information about a product, service, department or topic, a Knowledge Base is one of the most accessible and most affordable ways to keep customers happy. It contains data that could come...
Read More

Breaking Language Barriers With a Multilingual Knowledge Base

Businesses have gone global these days; not only geographically, but also in terms of their customer base. Given the staggering growth a global business promises, business owners can’t be restricted to a single city or even country. Expanding cross country is the way to go; however, it comes with its set of challenges. As geography...
Read More

How Knowledge Management System Increases Your Team’s Efficiency

When it comes to working in an organization, the most valuable asset for an employer is his employees. The business can work efficiently only when its employees are motivated, dedicated and happy with their work. The only way to keep employees happy is to make the business processes easy and used-friendly. That’s where a knowledge-based...
Read More

Importance of Knowledge Base Software for IT Teams

The technical support team in a company do not always get the love they deserve. Traditionally, most businesses either have a separate team or hire dedicated professionals who interact with the employees to offer technical support, whenever the need arises. While they are usually responsible for resolving the technical issues which arise internally, many times...
Read More

Buyer’s Guide: How to Find the Best Knowledge Management Software for Your Company

Searching for the best knowledge management software is daunting, tricky and downright exhausting. There’s no doubt that the discovery process can confuse many, especially businesses that are bombarded with a consistent stream of data. Why Knowledge Management Is Key for Businesses? Believe it or not, Fortune 500 businesses lose approximately “$31.5 billion a year by...
Read More

4 Reasons Knowledge Base Management Is Worth Your Investment

As your organization grows, so does the diversity of your workforce. To fuel the growth of your company, employees of different departments would need to connect and share information to maximize production. At times, employees from your creative team might need to access information from your software development team to finish work. Knowledge transfer might solve a...
Read More

Increase Workforce Productivity With Employee Manuals

It’s a universal fact that employee productivity improves a company’s bottom line. The more efficient, engaged, and productive your workforce is, the better will be their performance and higher will be your revenue.  Statistics show that low employee engagement and productivity can cost a company anywhere between the U.S. $450 to $550 billion every year....
Read More
Create a Knowledge Base