Knowledge Management

Recent Articles

How Knowledge Management System Increases Your Team’s Efficiency

When it comes to working in an organization, the most valuable asset for an employer is his employees. The business can work efficiently only when its employees are motivated, dedicated and happy with their work. The only way to keep employees happy is to make the business processes easy and used-friendly. That’s where a knowledge-based...
Read More

Importance of Knowledge Base Software for IT Teams

The technical support team in a company do not always get the love they deserve. Traditionally, most businesses either have a separate team or hire dedicated professionals who interact with the employees to offer technical support, whenever the need arises. While they are usually responsible for resolving the technical issues which arise internally, many times...
Read More

Buyer’s Guide: How to Find the Best Knowledge Management Software for Your Company

Searching for the best knowledge management software is daunting, tricky and downright exhausting. There’s no doubt that the discovery process can confuse many, especially businesses that are bombarded with a consistent stream of data. Why Knowledge Management Is Key for Businesses? Believe it or not, Fortune 500 businesses lose approximately “$31.5 billion a year by...
Read More

4 Reasons Knowledge Base Management Is Worth Your Investment

As your organization grows, so does the diversity of your workforce. To fuel the growth of your company, employees of different departments would need to connect and share information to maximize production. At times, employees from your creative team might need to access information from your software development team to finish work. Knowledge transfer might solve a...
Read More

Increase Workforce Productivity With Employee Manuals

It’s a universal fact that employee productivity improves a company’s bottom line. The more efficient, engaged, and productive your workforce is, the better will be their performance and higher will be your revenue.  Statistics show that low employee engagement and productivity can cost a company anywhere between the U.S. $450 to $550 billion every year....
Read More

5 Companies Examples With A+ Knowledge Management Skills

Organizational learning, for many, is still a confusing concept. Knowledge is an abstract thing—it’s not a tangible asset—and so understanding how to manage and disseminate it can be tricky. And yet, it is essential for the success of any business. Without sound knowledge management practices, a company is merely spinning its wheels: it’s not going...
Read More

How Much Money Can a Knowledge Base Save Your Business

Knowledge bases are powerful new ways to offer information and help to your customers, improving your brand visibility and reputation while simultaneously improving customer retention. How are they able to do this? The main benefit is a kind of automation introduced to the customer service process; rather than using human resources to walk customers through...
Read More

5 Tips for Directly Improving Your Company’s Knowledge Base

Knowledge is power. It’s an overused platitude, but it rings true in the business world. The more knowledge your employees have, the better they’re able to perform their duties and serve customers. The more knowledge your customers have, the more informed and less burdensome they are. Developing a knowledge base is a good first step...
Read More

What Is an Enterprise Wiki & How It Can Benefit Your Business

Does there exist a platform for businesses that can be used for anything right from improving collaboration among teams to training employees? Having a full-fledged knowledge sharing platform has become the need of the hour today for companies regardless of their size and industry. Given the huge losses that businesses incur due to ineffective knowledge...
Read More

Everything You Need to Know About a Help Authoring Tool

Keeping customers satisfied is paramount for any business, be it large or small. To achieve this, it’s important to provide instant help that comes handy whenever customers need it. Today’s customers are inclined towards self-service, which is encouraging businesses across a spectrum of industries to create extensive help documentation for their clients. Help documentation can...
Read More
Create a Knowledge Base