Knowledge Management

Recent Articles

5 Winning Strategies to Create Online Help Documentation

Did you know? As per a survey by Salesforce, 89% of millennials use a search engine to find answers before making a call to get customer service 70 percent of customers prefer to use a company’s website to get answers to their questions rather than use phone or email – according to Social Media Today...
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6 Quick Hacks to Optimize Your Knowledge Base

A knowledge base speaks volumes about your business dynamics, about what you actually offer to your customers. It is the face of your firm on the basis of which your customers create a perception about your brand in their minds because through knowledge base your customers learn about your product or service. If it’s something...
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Create Help Center like a Pro with These 8 Must-Follow Tips

Do you know that  the DIY (Do It Yourself) market is growing exponentially and is expected to  reach USD 13.9 Billion by 2021 – according to Technavio. Isn’t this figure hair-raising? The question is why has this approach garnered so much acceptance? Firstly, it gives a sense of empowerment to customers and secondly, it reduces...
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How to Create Online Documentation : A Quick Guide

What would be your first preference when you have basic questions about a product or service you are using? An online self-help document where you can find information in a few swipes and clicks? Or The time-consuming calls or emails that keep you waiting for hours or weeks to get a response?  It goes without...
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8 Knowledge Base Content Type for Your Business

“The Future ain’t what it used to be.” – Yogi Berra Wise words indeed. I guess what Yogi Berra, the famous Baseball catcher, was saying at the time is that nothing is permanent. What was true yesterday may not hold significance today.  Change is inevitable, and it holds true in all spheres of life.  But...
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Ultimate Guide to Creating a Technical Documentation

Give your customers an exceptional browsing and problem-solving experience! The face of technical documentation is undergoing a massive metamorphosis, thanks to the phenomenal progress technology has made over the years. It is impacting a brand’s image immensely, hence, businessmen across the globe are altering their strategies and actions to meet the changing demands of consumers....
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Weed Out Knowledge Hoarding and Make Information Accessible at Your Business

Do you have employees in your business who keep all the answers to themselves? Coveting information is never good for business. All too often, I see employees who prefer to hoard knowledge so they can be known as the go-to-people. When it comes to business survival, you need employees who are willing to work together...
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How to Acquire and Apply Knowledge Acquisition in Your Organization

Large companies with complex organizational structure—thus, a repository of disparate knowledge across its various business units—should leverage knowledge acquisition to improve their overall efficiency. Although knowledge acquisition is commonly associated with a manufacturing company’s research and development goal, it can be utilized also for other business processes, namely: I.T., operations and, to a degree, customer...
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Create a Knowledge Base