Knowledge Management

Recent Articles

Does Your Workforce Spend Too Much Time Searching for Information?

Corporate professionals have to deal with a humongous amount of data on a daily basis. Especially for those at the managerial level, this task becomes even more tedious when the information is scattered across various files and folders. According to a McKinsey report, employees spend 1.8 hours every day—9.3 hours per week, on an average—searching...
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How Can a Knowledge Base Benefit Your Startup

In the world of internet customer service, it’s important to remember your competitor is only one mouse click away. – Doug Warner It’s a real challenge for startups to brave the fierce competition posed by corporate giants and thrive in the tough business landscape. To ace this race and emerge as a leader over the...
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Consistent Engagement – A Winning Strategy to Retain Your Employees

Employee engagement is a formula that HR managers have been trying to crack for long. Given the increasing rates of employee turnover, they are struggling to find the right way to engage employees. Should you be concerned about it? If you see the figures below, you will definitely be, in case you aren’t. A research...
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Employee Handbook Content – Turn Your Handbook From Good to Great

A well-written, information-rich employee handbook is a valuable business asset.  It spells out the rules of the game and conveys your vibes and values clearly. In short, it helps you achieve your ultimate goal – employee happiness.  The question is, how do you ensure that your employee handbook is of real help to your workforce? ...
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How to Build a Corporate Encyclopedia for Your Business

Knowledge management is a key aspect of any business for the simple reason that it drives employee productivity, enhances efficiency and streamlines work processes. In fact, knowledge management not done right can seriously harm your business growth. Consider this – According to International Data Corp. (IDC), ineffective knowledge sharing has resulted in a mammoth financial...
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A Master Plan to Build a Perfect Knowledge Base for Your Employees

Laying out a plan that is implementation-focused and result-driven is the first step to bring your goals to fruition. Proper planning is paramount if you want to achieve the desired results. Once you are ready with your plan, all you have to do is bring it to action. Similarly, when you need to build your...
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How to Create an Interactive User Guide in Minutes

User guides have evolved significantly since the time businesses first started creating them to assist customers. The journey of user guides from offline to online, boring to interesting, ineffective to effective and complicated to simple, is a testimony to the rapid advancements made by technology. Today, we cannot imagine using a product without a full-fledged...
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Build Excellent Product Manuals With Online Manual Creator

Imagine This – Your customer is in a problematic situation. He wants to make an urgent call but unfortunately, the mobile phone hangs. Confused on what to do, he opens his laptop and searches online for the product manual of his mobile phone to fix it quickly. By following the guidelines mentioned in the manual,...
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How to Win Buyers and Influence Sales with FAQ Software

“There is only one boss; the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” -Sam Walton This quote clearly indicates the immense power customers have. Realizing this can shake you up, no matter how comfortable you are in your position in the...
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4 Steps to Creating Great End User Documentation

You’ve just got a product and it is ready to be launched in the market. But you need an end-user documentation prepared before you hit the market. Now you’re wondering how to create its end-user documentation, right? The thought of building documentation seems quite daunting at first but in reality, it’s not. We’re here to...
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Create a Knowledge Base