The 20 Best Knowledge Management Software of 2020
“Knowledge management will never work until you realize it’s not about how you capture knowledge but how you leverage it.” - Etienne Wenger
What Makes a Knowledge Management Software Tool the Best?
Look for a knowledge management tool that is simple to use, offers every feature you need to succeed along with smart settings and useful integrations. A good tool integrates seamlessly with third-party apps, provides a variety of customization options, and, most importantly, helps you create a knowledge base for both customers and employees effortlessly. See if it offers a Google-like search mechanism that empowers readers to find answers to their questions instantly, anytime, and from any device.
Knowledge, when managed effectively, works wonders for businesses. It helps in attracting and retaining customers, streamlining processes, enhancing employee productivity, team collaboration, and so on.
To be able to achieve this, you need a robust knowledge management tool, and with a slew of options available online, making a choice becomes all the more difficult.
To make your job easier, we’ve compiled a list of some of the best knowledge base software for 2020.
The table below comprises the major features of the best knowledge management tools, which are explained along with their pricing, right after the table.
Top 20 Knowledge Management Software and Their Key Features:
Best Knowledge Management Software
Key Features
- Ready-to-use, professionally built templates
- Add images & videos to your knowledge base
- Define roles, permissions & improve collaboration
- Add your company branding & colors
- Get delightful reports & analytics
- 100+ settings & integrations
- Seamless search experience
- Share information in multiple formats
- Identify improvement areas with feedback loops
- Lightening-fast search
- Centralized knowledge management
- Reduce knowledge loss
- Write and edit content easily with WYSIWYG editor
- Create levels & hierarchies to stay organized
- Create rules to determine access levels
- Organize information into sections & subsections
- Write, edit, and delete articles easily
- Add images, & videos to your knowledge base
- Control which articles are displayed to readers
- Add images, videos, CTA etc to knowledge base
- Brand your knowledge base the way you want
- Edit knowledge base articles with WYSIWYG editor
- Create categories & sections to structure your content
- Optimize your content for search engines
- Make your knowledge base SEO-ready
- Create multi-brand help centers
- Customize your self-service portal with HTML & CSS
- Build content & upload multimedia
- Import Google Docs directly to your knowledge base
- Control who can access your knowledge base
- Ready-made templates to create a knowledge base
- Help your teams navigate smoothly
- Group relevant pages & provide easy access
- Write and edit with smart knowledge editor
- Identify improvement areas in your knowledge base
- Provide readers with a smooth search experience
- Create and edit content easily
- Make your content responsive for multiple devices
- Identify improvement areas and make relevant changes
- Create content in any language
- Keep your knowledge base private or public
- Control who can or cannot access your knowledge base
- Create an SEO-friendly knowledge base
- Cater to a global audience
- Create and manage content for multiple products
- Auto-create pages with its ready-to-use templates
- Index your knowledge base content
- Set permissions and access to your content
- Feed your library with relevant information
- Monitor knowledge base performance
- Customize your knowledge base the way you want
- Uninterrupted search experience
- Powerful and easy editing options
- Identify what users are searching for
- Save multiple versions of your knowledge base
- Work collaboratively to write and review articles
- Get suitable article suggestions as you start typing
- Works on multiple devices
- Optimize content for search engines
- Customize knowledge base content with CSS
- Provide relevant information to readers
- Create custom workflows to ensure content accuracy
- Track and analyze user feedback
Let’s now look at the individual features and pricing of these knowledge management tools in detail.
1.ProProfs Knowledge Base Software
ProProfs knowledge base software provides an end-to-end solution to all your knowledge management needs. Backed by powerful technology and loaded with compelling features, the software helps you create a self-help knowledge base for your customers as well as employees.
Its powerful search system, authoring, publishing and customization options, user management, and collaboration features work together to give you an exceptional experience. Besides teaming well with third-party tools like Zendesk, Freshdesk, Wufoo, and more, the tool works smoothly with ProProfs Chat and Helpdesk.
Trusted by a large number of businesses globally, the software caters to various industries such as Technology, Logistics, E-Commerce, Healthcare, Manufacturing, and more. Acer, Duracell, Adobe, Nissan, and Hoopla, are some of the popular brands that use ProProfs Knowledge Base software to achieve their organizational goals.
The tool equips you with everything you need to reduce customer support tickets, increasing collaboration at the workplace, and inducting new employees into your organization.
Features:
Write, edit, and upload files easily with MS Word-like editor. Add images and videos easily to your knowledge base.
A wide range of beautiful templates to help you get started.
View and access knowledge base on laptops, tablets, or smartphones 24/7.
Add your brand name and logo easily to your knowledge base. Pick from your favorite fonts, colors, and themes to match your brand.
Get actionable insights into the performance of your knowledge base.
Google-like search mechanism for a seamless search experience
Keep your knowledge base secure with password & privacy controls.
Assign roles and set permissions for different users. Grant or revoke access anytime you want.
Cater to your global audience by creating documentation in multiple languages.
Set rules and conditions to hide or display content. Save these rule sets to use across multiple sites.
Deleted an article or page by mistake? Vault helps you recover deleted content easily so that no important information is lost.
Integrates seamlessly with third-party tools such as Zendesk, Salesforce Desk, Wufoo, and Google Analytics along with its sibling tools such as ProProfs Chat and Help Desk. 100+ settings to configure the tool the way you want.
Pricing starts at $0:
Why Use ProProfs Knowledge Base Software?
Easy to Use
The software is carefully designed to ensure that people of all skill levels can use it. No hassles of software download or installation. No HTML skills required.
Customizable
You can customize the platform to match your branding. CSS helps you create a knowledge base the way you want. Choose from over 600 fonts, themes, designs, and color schemes to customize your knowledge base.
Robust Reporting
Insightful reports provide you a comprehensive view of how your knowledge base is performing. Get actionable insights into the number of searches performed, articles read, popular and poorly rated articles, and much more.
24/7 support
Whenever and wherever you get stuck, you always have our back. Aside from the self-service support, you can also get in touch directly to clear your queries.
Powerful integrations
ProProfs Knowledge Base software integrates beautifully with third-party tools like Zendesk, Salesforce Desk, Freshdesk, and more. It also teams well with in-house products such as ProProfs Chat and Help Desk.
Trusted by Global Brands
The software is used by some of the popular brands across the globe to address their concerns, both relating to customers and employees.
2.Bloomfire
Powerful, versatile, and result-oriented, Bloomfire is a top-notch knowledge management tool that helps you bring all your business knowledge together under one platform.
Having gained the trust of the top global brands, Bloomfire has become a household name in the business ecosystem. It offers an AI-powered solution that further contributes to delivering you a stellar experience.
Features:
AI-powered search engine indexes content, providing you with the right help at the right time.
Share information in a combination of texts, charts, videos, images, and audios.
Identify gaps, spot areas of improvement, and much more to improve your knowledge base content.
Pricing starts at:
$25/user/month.
3.Flowlu
Flowlu's knowledge base software is designed to provide you a collaborative knowledge management solution that takes your business on a positive growth trajectory. Rich in features and backed by powerful technology, this knowledge base software helps you build a knowledge base for teams of varying sizes.
Features:
Create and manage content at a central location.
Capture knowledge from employees who are about to leave and reduce knowledge loss.
Enable your teams to find information instantly.
Pricing starts at:
$0.
4.KnowledgeOwl
KnowledgeOwl is a known name in the industry. Its knowledge base software allows you to build a 100% customizable knowledge base.
Whatever your requirement is - internal knowledge base, self-service help site, FAQs & external knowledge base or software documentation - KnowledgeOwl has it sorted for you. With its world-class support and professionalism that runs in its veins, KnowledgeOwl is the perfect solution for all your knowledge management needs.
Features:
Write and edit content easily with the help of this tool.
Save content automatically and recover it anytime you want.
Set restrictions and control which group can access your articles.
Create levels and hierarchies to keep your content organized.
Pricing starts at:
$79/user/month.
5.Bitrix24
Bitrix24 is one of the top knowledge base software that is used by organizations across the globe. Building a full-fledged knowledge base is a breeze with this software. Its features and functions are commendable as they help you manage your business knowledge and make the most out of it. It is available in the cloud as well as on-premise.
Features:
Write, edit, and delete articles easily.
Organize information into sections and subsections.
Add images, and videos easily to your knowledge base.
Pricing starts at:
$0.
6.Intercom
Intercom is carefully-designed to provide you an unparalleled support experience. It's built to improve your customer support by making your team efficient, proactive, and always ready with accurate answers to customer questions.
The tool helps you cater to a global audience and provide them a personalized self-service experience.
Features:
Control which articles are displayed to readers.
Serve your global audience by creating articles in various languages.
Customize by using the right color, logo, domain, headers, and more, to match your brand.
Identify what's working and what's not to improve your knowledge base articles, with the built-in feedback loops provided by Intercom.
Add images, videos, CTA buttons, and more to your knowledge base.
Pricing starts at:
$49/month.
7.HelpCrunch
Trusted by small as well as large businesses, HelpCrunch provides the perfect customer support solution.
Loaded with unique features, settings, and integrations, the software works best for providing instant self-service to customers. It offers a complete, end-to-end solution for customer support.
HelpCrunch’s knowledge base software is still developing and will be coming up with more advanced features soon.
Features:
Write and edit content easily with this powerful editor.
Create categories and sections to build a well-structured knowledge base and get an overview of how it performs.
Enable customers and teams to find what they are searching for with smart content suggestions.
Get information on failed search queries and customer reactions to your articles.
Pricing starts at:
$15/user/month.
8.Zoho Desk
As part of its customer support suite, Zoho Desk offers knowledge base software that houses impressive features and powerful functionality. It helps in reducing support tickets, providing instant answers to customers, and creating a line of happy customers.
Best suited for customer-focused businesses, the software enables companies to involve customers and allow them to share ideas and answer questions on a centralized platform.
Features:
Create different help centers for all your brands and give them a unique look.
Take full control of who can share data.
Map your knowledge base to your domain and let it reflect your brand.
Make your knowledge base SEO-ready by including the right keywords, meta titles, and descriptions.
Track engagement and search patterns of your customers with built-in reports.
Provide relevant content suggestions to agents while they start searching for information.
Customize your self-service portal with HTML and CSS
Pricing starts at:
$0.
9.Zendesk Guide
Zendesk Guide has gained immense popularity, thanks to the wide range of powerful features and settings it offers. Its unmatched search functionality, content management system, AI-backed bots, and effective SEO optimization features make it the perfect knowledge base software. It’s carefully built to help you keep your content updated and serve your customers in the right way.
Features:
Its WYSIWYG editor helps you build content and upload multimedia.
Keep track of who can access your knowledge base.
Import Google Docs directly to your knowledge base and add existing content easily.
Use customizable themes and give a beautiful look to your knowledge base.
Pricing starts at:
$0.
10.Atlassian Confluence
A collaboration software, Atlassian Confluence, is a great pick when it comes to enabling teams to work together. From handy templates and powerful search mechanisms to the system of editing content together, this tool helps you and your team create and manage content collaboratively.
Features:
Get ready-made templates, put all your content in a pre-defined format, and get started.
Besides including meeting notes, marketing plans, HR policies, etc., you can also add images, videos, and gifs to enhance engagement.
Help your teams navigate smoothly.
Group relevant pages and facilitate easy access.
Allow your teams to edit pages together and give feedback by adding comments.
Pricing starts at:
$0.
11. ComAround Knowledge
ComAround Knowledge is a compelling AI-powered knowledge base tool. It is built on the latest Microsoft Azure technology and is the software behind the knowledge management success of various global organizations.
Its primary objective is to improve support flow through effective knowledge sharing. This powerful knowledge management solution helps you solve problems easily and quickly, reduce organizational costs, and deliver an unprecedented experience to your customers.
Features:
Edit, import, and publish articles in a jiffy. Identify and remove duplicate content easily.
Spot knowledge gaps and improve the performance of your knowledge base.
Give your customers and knowledge workers an amazing search experience.
Pricing starts at:
$45/user/month.
12. Inkling Knowledge
Inkling Knowledge provides a complete knowledge management solution that helps you at every stage right from content creation and storage to distribution and management.
Intuitive and dynamic, it serves diverse industries, including construction, insurance, finance, professional services, retail, technology, and many more. The software is designed to provide your workforce with a supreme knowledge management experience.
Features:
Provide your teams with a reference library and help them find the right information instantly.
Create and edit content easily.
Identify improvement areas and make relevant changes to your knowledge base content.
Make your content responsive for multiple devices and allow your team to access information even when they are offline.
Pricing -
Available on Request.
13. Helprace
Helprace is an effective knowledge base tool that helps you cater to both customers and employees, with ease. You can create a self-service portal for customers as well as a private or internal knowledge base for your workforce.
Feature-rich and supported by powerful technology, Helprace is undoubtedly leading the pack when it comes to knowledge management tools.
Features:
Create content in any language.
Control who can access your knowledge base.
Keep your knowledge base completely private, or limit its access to a specific group of people.
Your work will be auto-saved as you work on the content.
Pricing starts at:
$10/agent/month.
14. Freshdesk
Freshdesk is one of the most popular knowledge management tools on the market. It provides impressive knowledge management solutions across a range of industries, including e-commerce, healthcare, education, and more. This cloud-based software is noted for its robust user interface and the bouquet of powerful features it offers.
Features:
Help your customers help themselves anytime they want.
Translate your content into multiple languages to serve your globally-dispersed customer base.
Create a knowledge base that search engines can find easily.
Embed your self-service knowledge base into your website and provide visitors a direct channel to find information.
Pricing starts at:
$0.
15. Tettra
Tettra is great for creating internal wikis. It reduces or even completely erases information silos, enhances team productivity, and creates a definite growth curve for your business. It's simple, smart, powerful, and connected. This is the reason why Tettra is successful in delivering unparalleled experiences to companies across industries.
Features:
Allow various individuals and teams to edit your knowledge base.
Auto-create pages with its ready-to-use templates.
Index your knowledge base content and make it easily searchable.
Set permissions so that only authorized users can access the content.
Pricing starts at:
$0.
16. HubSpot
Hubspot is regarded as one of the best when it comes to knowledge management tools. With a rapidly-increasing customer base and a strong global presence, Hubspot is relentlessly providing businesses with unmatched knowledge management solutions. Its knowledge base software is carefully designed to fit all your needs.
Features:
Feed your library with the most relevant information that can be of help to customers.
Customize and structure your knowledge base the way you want.
Track your knowledge base performance with the help of built-in reporting tools.
Pricing starts at:
$300/month.
17.Helpjuice
Helpjuice is one of the best knowledge base software that is packed with unique features. Plus, it’s customizable and extremely easy to use. It helps you on two major fronts - improving customer support and helping your teams collaborate. Managing content is super easy and fast with this software.
Features:
Its robust search functionality makes for a smooth search experience.
Write, edit, and style your content the way you want. You can even structure the content by segregating it into various categories.
Look out for what users are searching for, evaluate how much your articles impact them, and identify the articles most read by users.
Change the logo, colors, and fonts, of your knowledge base and make it yours.
Pricing starts at:
$120/4 users/month.
18. Document360
Document360 is one of the fastest-growing knowledge base software on the market. Focused on innovation, it continually strives to make your experience nothing short of perfect. It comprises smart features that help you create a stunning self-service knowledge base in no time. With its 360-degree knowledge management solution, it makes your experience even more exceptional.
Features:
Save multiple versions of pages and track the changes made to the document.
Get suitable article suggestions as you start typing a query.
Work collaboratively to write and review articles.
Adopt a hierarchy-based structure to manage your knowledge base effectively.
Pricing starts at:
$59/project/month.
19. HelpScout
HelpScout aims to help you create a business that your customers love. Its passion for excellence can be seen in its leading-edge knowledge base software that is versatile and rich in powerful features. This software helps you build a line of happy and satisfied customers, reduce meaningless and repetitive conversations, and bring a significant change in how your customers perceive you.
Features:
Write, edit, and style your content easily with its powerful editor.
Optimize your content for the search engines with its configurable SEO options.
Empower your customers to find information anytime, anywhere, while using any device.
Customize your entire knowledge base with its custom CSS feature.
Pricing starts at:
$25/user/month.
20. ServiceNow Knowledge Management
ServiceNow Knowledge Management is designed to provide you an amazing experience. The compelling features and functions of this software help you achieve effective knowledge management with ease. It leverages technology to turn your traditional ways of knowledge management into digital workflows so that your employees and customers get everything they want in a snap.
Features:
Provide relevant information to readers and make their search easier.
Create custom workflows to ensure that the most accurate articles get published.
Track how your articles are utilized and analyze user feedback to improve your knowledge base.
Assign articles to different groups and give them ownership of managing and maintaining them.
Pricing -
Available on Request.
Ready to Adopt the Best Knowledge Base Software?
- Now that you have a complete list of the 20 market-leading knowledge management software, it's time to take the shot. When you have so many options, choosing one becomes difficult. You will find many tools with similar features, but if you do a little more research, you will realize that each tool is unique in its own right. So, don't get overwhelmed. Identify your requirements and see which tool fits the bill.
- Buying a knowledge base tool is an investment that can propel your business towards growth. So, what are you waiting for? We're here to help you take the plunge.
- Give us a call at our toll-free contact (855) 776-7763, and one of our human support team will help you make a wise choice.
