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Service Cloud Questions and Answers (Q&A)

Mandrake
Answered: Mar 31, 2020
Approval of test script from the business lead.
Verification that sample data has been loaded.

1 Answer

234 views
John Smith
Answered: Mar 31, 2020
Assign cases to queues and use escalation rules to escalate cases that have not been accepted by an agent within one hour.

1 Answer

234 views
Kishor_kumar
Answered: Mar 31, 2020
Activate the knowledge sidebar within the service cloud console

1 Answer

233 views
J. Shatner, Content writer
Answered: Oct 16, 2018
There are two possible things that can be done for this situation. The first one is letter C. The escalated cases should be counted every month. This will show the number of urgent and important...Read More

2 Answers

232 views
Kishor_kumar
Answered: Mar 31, 2020
Create auto-response templates for emails
Enable Knowledge in a Service Cloud portal

1 Answer

232 views
Thomsit
Answered: Mar 31, 2020
Number of cases created using Communities.        
Number of cases closed by a self-service user.        

1 Answer

232 views
T. Perez
Answered: May 10, 2018
Computer telephone integration is technology that allows interactions on a telephone and a computer to be coordinated. Contact channels have evolved from voice to assimilate email, web, and fax....Read More

2 Answers

231 views
John Adney
Answered: Dec 08, 2017
Quote from SF: "You can associate entitlements with accounts, assets, contacts, and service contracts. For example, a phone support entitlement can be added to an account. When a contact from...Read More

2 Answers

231 views
Thomsit
Answered: Mar 31, 2020
A. Customize highlight panels for all objects.
B. Set up interaction logs and assign them to user profiles.
E. Customize case list views.

1 Answer

231 views

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