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Service Cloud Questions and Answers (Q&A)

H. Jones, Web Content Writer
Answered: Aug 10, 2018
There is always an area wherein customers can send an email to the company of their choice if they would like to ask some questions regarding the company itself, the services that the company...Read More

2 Answers

G. Roland, Professor
Answered: Jan 28, 2019
FAQ refers to the frequently asked questions sections of a website or for a company. These questions and answers are those that are commonly asked to the company about the company. However, these...Read More

2 Answers

C. Bernthal, Teacher
Answered: Jan 03, 2019
Knowledge-centered support is known to be a type of method that organizations use in order to improve the organization. A lot of people do not realize that knowledge is extremely important. How...Read More

2 Answers

Cesar H. Pablo, Journalist
Answered: Apr 20, 2018
Salesforce effectively mitigates the worries of lawful, consistence, security, application and administration specialists through...Read More

2 Answers

Options A and D are correct. Entitlement management helps users provide the correct support to their customers. Its variety of features let users define, define and track service levels as...Read More

2 Answers

G.Kenneth
Answered: Jan 24, 2018
Service Cloud in Salesforce performs several functions include more self-service functions. It allows customers to ask questions and easily find the solutions. The people can close cases and...Read More

2 Answers

Brookgong
Answered: Feb 07, 2020

A. Display records and their related items as tabs on one screen.

D. Allows chatter messenger to be used between agents.

2 Answers

Nikmarv
Answered: Jun 13, 2017
The correct answer is:B. Number of article votesas you can see on salesforcememo site

2 Answers

John Adney
Answered: Dec 11, 2017

The answer should be :

B. Optimized use of resources
D. Increased call deflection
E. Reduced issue resolution time

2 Answers

H.Jennifer
Answered: Apr 23, 2018
Ability to enforce service levels with time-dependent processes
Entitlement management includes the following features to help you provide the correct service levels to your customers:Read More

2 Answers

John Adney
Answered: Apr 12, 2017
To route calls to different agents

2 Answers

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