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Service Cloud Questions and Answers (Q&A)

J. Goodman, Web Content Writer
Answered: Oct 11, 2018
Telesales or telemarketing is a way that companies use to try to influence people to buy their product. A bunch of people are hired to work in a call center. Each person is usually given a...Read More

2 Answers

230 views
J. Shatner, Content writer
Answered: Oct 16, 2018
There are two possible things that can be done for this situation. The first one is letter C. The escalated cases should be counted every month. This will show the number of urgent and important...Read More

2 Answers

220 views
A third-party mobile application platform is not a "system". It is only a "platform". However, the correct answers are: An enterprise resource planning system. A third-party mobile app...Read More

2 Answers

204 views
Christian Jackson, Content Developer
Answered: Feb 11, 2019
In Salesforce and other cloud services, there may be times when users of the company may need to view specific cases. The administrator of the cloud service may need to give those users access...Read More

2 Answers

214 views
John Smith
Answered: Feb 25, 2020
Create a dashboard that includes articles submitted by agents and approved for publication.
Measure and reward agents based on the number of new articles approved for publication.

2 Answers

207 views
John Smith
Answered: Feb 25, 2020
Create a dashboard for articles submitted by agents & approved for publication
Measure & reward agents based on the of new articles submittes for approval

2 Answers

229 views
G. Horace, Content Developer
Answered: Jan 30, 2019
Universal container support manager wants to share particular product information with their customers using communities using the tactic of enabling public solutions. If solution category...Read More

2 Answers

210 views
C.Mila
Answered: May 01, 2018
Assign Article types to the Community
Publish Articles to external channels
Enable Public Solutions

The Universal Container Runtime(UCR) stretches out the Mesos...Read More

2 Answers

226 views
C. Marcus, Content Developer
Answered: May 07, 2019
The correct answers to this question are B, Assignment, C, Screen, and D, Decision. These elements would be used in the cloud based software called Salesforce. Assigments alow the user to change...Read More

2 Answers

219 views
Brookgong
Answered: Feb 20, 2020

Entitlement processes, milestones, milestone actions, and entitlements

2 Answers

206 views
Chris Kenway, Content Writer
Answered: Sep 10, 2018
It is important to continually expand and update the existing knowledge base into salesforce knowledge. Verify that you have security clearance to edit any fields of articles. Identify the...Read More

2 Answers

214 views
E. Barnes, Professional Gamer
Answered: Jul 15, 2019
The correct answer to this question is D. SOS video Chat. This chat can be used in both Android and Apple applications. It allows a customer to connect with an agent through screen sharing or...Read More

2 Answers

253 views
G.Kenneth
Answered: Jan 24, 2018
Softphone is a phone software program that allows users to make phone calls by using their computer and the Internet by having Internet access. It can be used with most computers and other...Read More

2 Answers

228 views
G.Kenneth
Answered: Jan 24, 2018
In Salesforce, there are many functions that can be done. Salesforce articles have a life cycle. After creating the article, it must be saved. It will be saved as a Draft. It can then be...Read More

2 Answers

224 views
D. gray, Builder
Answered: Apr 24, 2019
The correct answer to this question is C, contact report run time. These reports can be used to manage marketing communications sent to recipients and monitor leads. It allows the sender to...Read More

2 Answers

228 views

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