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Service Cloud Questions and Answers (Q&A)

The correct answers are: Create auto-response templates for e-mails. Enable knowledge in the service Cloud por...Read More

3 Answers

213 views
M. Krasinski, Content Writer
Answered: Oct 04, 2018
The first is B which is the average handle time and another answer is C. The abandon rate is known to be important because if there would be a lot of abandoned calls that the customers leave,...Read More

3 Answers

251 views
C.Mila
Answered: May 01, 2018
Through the service cloud portal, universal containers can give a scope of various capacities to its customers. For example, the universal containers can enable the customers to look through an...Read More

3 Answers

278 views
Rohitarora.cs
Answered: Dec 19, 2019
The correct answer is: Migrate open and closed cases without milestones and entitlements. Milestone info (related to a Case) is recorded in the CaseMilestone Object. If you try in DevOrg, to...Read More

3 Answers

211 views
John Adney
Answered: Jan 26, 2017
Yeah it should be Knowledge. Chatter doesn't help with anything in this question except for collaboration.

3 Answers

209 views
Christian Jackson, Content Developer
Answered: Nov 11, 2018
The best practice for implementing sales force access to product data is to assign roles. It's easier to assign a role to a user than assigning each individual certain permissions and...Read More

3 Answers

245 views
Antonr
Answered: Nov 11, 2018
Maximum number of email for email to case and on-demand-email-to caseMaximum number of emails converted to cases each day:2,500Number of user licenses multiplied by 1,000, up to a daily maximum of...Read More

3 Answers

200 views
Edgar_banzo
Answered: Mar 26, 2017
I think the answer "Allows chatter messenger to be used between agents(Missed)" is wrong, in other quizz the right answer are

Indicates when records and list are changed by othersRead More

3 Answers

218 views
J. Shatner, Content writer
Answered: Oct 04, 2018
The first answer is B. There should be a button available that will allow the case to be re-queued. The next answer is D. It should display the basic data that will indicate details about the...Read More

3 Answers

219 views
Nikmarv
Answered: Jun 13, 2017
The correct answer is:B. Ability to specify unique service levels for each customer
D. Ability to enforce service levels with the time-dependent processes

3 Answers

212 views
Yosra.bh
Answered: Jul 06, 2017

B. Display articles in Salesforce Answers.

D. Publish articles to the web using Salesforce Publisher.

3 Answers

221 views
C.Mila
Answered: May 01, 2018
Visual workflow which is also called “Write-back” is one of the features used in software applications. It helps in good analysis of such software they are found in. an example of...Read More

2 Answers

310 views
I am not sure about the answer. A case can be resolved according SLA being escalated or not. The option "B. Percent of cases closed on first contact" seems better, since normally the first...Read More

2 Answers

217 views
K. Myers, Blogger
Answered: Oct 04, 2018
The best process that should be followed is C. Entitlement process is the start of the whole process. After this is the contracts process. Everything should be finalized before things can...Read More

2 Answers

288 views

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