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Service Cloud Questions and Answers (Q&A)

J.Barbara
Answered: Mar 07, 2018
B. Create the data categories and set up the data category values
D. Setup a zip file that contains the CSV, HTML, and image files
E. Create the custom fields and layouts for the FAQ...Read More

2 Answers

233 views
John Smith
Answered: Jun 05, 2020
Create the article types and fields.
Compress the CSV, HTML, and image files for the article types.

1 Answer

233 views
John Smith
Answered: Jun 05, 2020
Remove unnecessary columns from the reports.
Remove formula fields from filter criteria.

1 Answer

232 views
Edgar_banzo
Answered: Mar 26, 2017
I think the answer "Allows chatter messenger to be used between agents(Missed)" is wrong, in other quizz the right answer are

Indicates when records and list are changed by othersRead More

3 Answers

231 views
L_georgieva
Answered: Jun 05, 2020
Reduced support channels
Optimized use of resources
Reduced issue resolution time

3 Answers

231 views
I am not sure about the answer. A case can be resolved according SLA being escalated or not. The option "B. Percent of cases closed on first contact" seems better, since normally the first...Read More

2 Answers

231 views
Nikmarv
Answered: Jun 13, 2017
The correct answer is:B. Number of article votesas you can see on salesforcememo site

2 Answers

231 views
John Smith
Answered: Jun 05, 2020
To automate business processes for agents who troubleshoot customer support issues via phone

2 Answers

231 views
Gonzalovp
Answered: Jun 05, 2020
A) Create fields and article types
B) Create the zip file with html, rich text field

1. Articles can be imported using import wizard - Data categories must be configured prior to...Read More

1 Answer

231 views

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