Topics
Products
Follow Us:

Service Cloud Questions and Answers (Q&A)

John Smith
Answered: May 25, 2020
The CTI adapter must be developed using the CTI Toolkit version 3.0 or higher or Open CTI

1 Answer

232 views
John Smith
Answered: May 25, 2020

C. Create a dashboard report to display and compare escalated cases against non-escalated cases.

1 Answer

232 views
John Smith
Answered: May 25, 2020
Enforce that customers must search the knowledge base before they can see the contact us page
Create a central “contact us” page which provides access to the available channels.
...Read More

2 Answers

231 views
Gonzalovp
Answered: May 25, 2020
A) Create fields and article types
B) Create the zip file with html, rich text field

1. Articles can be imported using import wizard - Data categories must be configured prior to...Read More

1 Answer

231 views
John Smith
Answered: May 25, 2020
Assign a global team of experienced agents and leaders to create a common design template and report structure

1 Answer

231 views
John Smith
Answered: May 25, 2020
Supervisors to investigate those cases...
Identify those cases and assign to the closure team...

1 Answer

231 views
John Smith
Answered: May 25, 2020
Create a Visualforce page that retrieves payment information via a Web Service call-out

1 Answer

231 views
I am not sure about the answer. A case can be resolved according SLA being escalated or not. The option "B. Percent of cases closed on first contact" seems better, since normally the first...Read More

2 Answers

230 views

Related Topics Of Service Cloud

Loading, please wait...

Email Sent
We have sent an email to your address "" with instructions to reset your password.