Top 27 Best Live Chat Software Solutions for 2020

Automatically route your visitors to another operator to avoid missed chats and lengthy support queues.

Provide multilingual support to your customers. Help them get answers to their questions in their native language.

Save and later view individual conversation history to build a personalized experience for your customers based on their preferences.

Create and manage departments like accounts, sales, and support to help your customers attain the correct solution faster.

Store your leads in one place with the amazing in-house CRM integration. Save them as contacts and keep them updated whenever the customer engages with your operators.

Monitor chats in real-time to understand customer purchasing intent and customize support journeys accordingly.

Help your operators transfer their chats instantly to another operator to assist customers to get faster resolution.

Track your website performance and how many leads are converting for your business by integrating your live chat with Google Analytics.

Help operators track your visitors and build a support procedure that matches their preferences with real-time monitoring.

Use website visitor tracking to learn what they are searching for and customize their support journey accordingly.

Track your visitor’s geolocation to learn whether they are a potential lead for your business or not.

Reduce your response time with canned messages. Save the answers for frequently asked questions as a template and use them to keep the conversation going.

Brand your live chat window in seconds with Pure Chat. The white-label feature allows you to add your brand name at the bottom of the chat window.

Track your visitors in real-time to learn what product or service encouraged them to land on your website.

Add tags to your chat transcripts to help operators know if the customer came for support or sales related queries.

Integrate Tidio Chat with your favorite email marketing platform to increase your email contact list.

Make your chat widget more appealing for the site visitors and encourage them to engage in a conversation with your brand.

Capture leads with a pre-chat survey form. You can customize the form and ask for particular information that will allow your operators to approach the visitors properly.

With a ticketing system, you can easily reach out to those customers whose chats were missed in case your operators weren’t available or the support queue was too long.

Manage customer feedback once you receive them as a chat comes to an end.

Share a file with your visitors during an ongoing chat instantly.

Don’t wait for your admins to route your website visitors to operators manually. With a set of rules and conditions, you can equally divide chats among all the operators easily.

Add an offline form for instances when your support operators are not online. These offline messages convert into tickets operators can later take up.

Help your operators become more proactive and reach out to visitors when they’ve been on a page for long with the proactive chat feature.

Monitor how your agents perform with individual customers using insightful reports. These reports help you improve their service pattern with adequate training.

Track how many times a single visitor or customer has visited your website with REVE Chat. Based on that, you can figure out the areas which prompted the customer to leave the website.

Change the look and appeal of your chat widget with simple yet powerful customization options.

Send automated messages to website visitors who have been on the page for long. All you have to do is set some rules and conditions and the message will automatically pop-up after a few seconds.

Collect feedback from your customers once the chat comes to an end. This way you’ll get to know the problem areas, instances where you excel as a brand, and other scopes of improvement.

Create and manage chat support tickets with the live chat software.

Share screens with your customers to help them understand how they can complete their desired process on your website easily.

Add offline forms in case your operators aren’t online. This will help you reach out to them later.

Get access to old and new chat transcripts with Tawk.to. You can store customer transcripts that can be used by operators when interacting with the same customer or can be used to train them to provide better services.

Use canned responses to help your customers avoid the long support queues. You can reduce the response time and keep all your customers delighted.

Add offline forms to help your operators catch up with customers who came looking for support just in case no one was available to take up the chat.

Track your website visitors in real-time and identify the places where they might need your help. This way you can encourage your operators to become more proactive.

Set chat triggers on crucial pages that are likely to convert visitors into customers. These triggers will prompt visitors to initiate a chat and engage with your brand easily.

Learn what your customers think of your services with the chat rating feature. You can assess how our operators are performing and train them accordingly.

Customize your live chat window to match the existing expectations of your customers.

Track a visitor’s history via their conversations that tool place with all the operators via chat software. Learn what solutions they received in their previous conversations and how to customize their journey with the brand.

Route your visitors to the right department so they can receive instant resolution and you get to reduce response time at the same time.

Use canned responses to help your operators keep multiple people engaged in real-time.

Track details like call duration, caller area code, call start and end time, and whether the call was connected when the customer was approached.

Initiate proactive chat to keep visitors engaged and help them make an informed decision while purchasing a product.

Integrate the live chat software with analytics tools like Google Analytics to track metrics regarding leads and website performance in real-time.

Manage your incoming chats in real-time and make sure that your operators can initiate a chat in strategic moments.

Integrate your live chat with an email marketing tool to increase your contact list.

Manage your chat tickets within the chat tool and make sure that no query goes unanswered.

Help your operators become proactive with your website visitors with proactive chat feature.

Customize your live chat window and add your branding with My LiveChat.

Track your website visitors as they browse your website in real-time. This will help your operators to understand the visitor intent.

Send files to your customers during an ongoing chat and help them gain more information regarding your product and services.

Learn how your brand is performing or what ratings do your customers leave for individual operators with real-time reporting feature.

Track how many times a visitor has landed on your website and what pages they browsed with visitor history tracking feature. You can also track which operators actively gave support to the visitors when they landed on the website.