ProProfs Chat offers powerful features that enable your business to create a delightful support and sales experiences for your customers. It is perfect for both beginners and professionals, small as well as enterprise users.

Get access to all the essential live chat features in our forever free plan that starts at $0 that enable your operators to offer instant support to website visitors efficiently.

Detailed Features Comparison

ProProfs Chat vs Drift
Features
ProProfs Chat
Drift
Pricing

Starts at
$10/user/month

Starts at
$40/user/month
Storage
Unlimited
You’re on your own
Hosting
Free Hosting
(World-class hosting on IBM)
You’re on your own
Designed For
Businesses
Businesses
Installation & IT Support
Not required
(Cloud-Hosted)
Not required
Customer Support
Canned Responses
Yes
(in-built)
Yes
(Saved Replies)
Customer Details
Chat Tags
File Sharing
Delivery Status
Yes
(Track if a customer reads your message)
Chat Transfer
Chat Transcripts
24/7 Self-Help
Yes
(Reduce support tickets by up to 80%)
Pre-Chat Form
Customer Engagement
Customization & Branding
Ticketing System
Reports & Analytics
Smart APIs
Integrations
Coding & Customization Knowledge
Team Management
Customer Feedback
Anytime, Anywhere
Security & Permissions
Scalability
24/7 Support

Why Choose ProProfs?

  • Integrate Live Chat and Knowledge Base
    Integrate Seamlessly with Knowledge Base

    Help customers find answers to frequently asked questions with ProProfs Chat. Once enabled, you can display relevant articles to customers searching for an instant solution.

  • Capture Market-qualified Leads with Pre Chat Form
    Capture Market-qualified Leads

    Customize your pre-chat form and capture market qualified leads that your sales team can actively approach later on.

  • Offer Live Chat Support in Native Language
    Offer Support in Native Language

    Customize language settings of our live chat software and offer support to customers in your own language.

  • Get Operator Performance Insights Using Live Chat Reports
    Get Operator Performance Insights

    Track and closely monitor operator performance with ProProfs Chat’s delightful report section. Identify the knowledge gap and equip operators for better services by training them.

Here are some more Drift alternatives for you to explore:

1.Intercom
Intercom: Best Alternative to Drift

Worried about missing on potential leads for your business? If that’s the case, Intercom puts all your worries to rest. As one of the best Drift alternatives other than ProProfs Chat, this one helps you capture leads instantly. You can even offer instant support to customers by enabling the chat routing feature. Visitors will either be routed to the right department automatically or manually by operators.

Pricing: $39/month/user
2.LiveChat
LiveChat: Similar to Drift

LiveChat helps your operators become proactive with rich chat greetings. This Drift alternative enables you to initiate a conversation in strategic moments that boosts engagement and conversion possibilities. You can also store these conversations and lead data to your favorite CRM integration effectively. In a nutshell, you get more opportunities to connect with leads and convert them into loyal customers.

Pricing: $19/month/user
3.Olark
Olark: Drift Live Chat Alternative

To know your customers instantly can be a challenge for your operators. But not when you have Olark in place. This alternative for Drift helps you know your customers better and offer delightful support. Get full access to live chat transcripts to discover actionable insights and weave a better support experience for your customers in the future. You can add tags that will help you find relevant transcripts related to specific situations.

Pricing: $19/month/user
4.Zendesk Chat
Zendesk Chat: Drift Alternative

Zendesk Chat enables your operators to reach out to website visitors in real-time. Its visitor monitoring feature helps you understand the browsing patterns of your visitors. This enables your operators to engage with customers who may have second thoughts at the check-out page. In short, you get to avoid cart abandonment and improve your website conversions in real-time.

Pricing: $14/month/user
5.Crisp Chat
Crisp Chat: Drift Competitor

Another best alternative to Drift that you can check out is Crisp Chat. The live chat software helps you create a unified customer support experience by giving you access to features, such as an integrated knowledge base, file sharing, social networking, and more. You get more ways to boost conversions on your website and improve customer loyalty with this alternative to Drift Chat.

Pricing: $25/month/4 users

You can explore and make a conscious choice based on your requirements with that crisp list of Drift alternatives. In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

Our Delighted Customers

  • Professor Daniel Stein I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

    Professor Daniel Stein, Director of Technology Initiatives, Touro College

  • Bill Wisell ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

    Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services

  • Carol Tiffany We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.

    Carol Tiffany, Lazy Cloud Lodge

Switch to ProProfs for a Simple & Delightful Customer Service Experience
Try it Free Take A Tour
  • ProProfs Chat Software Reviews on Capterra
  • ProProfs Chat Software Reviews on FinancesOnline
  • ProProfs Chat Software Reviews on G2Crowd
  • ProProfs Chat Software Reviews on GetApp
  • ProProfs Chat Software Reviews on SaasGenius
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