Looking for the Best Drift Alternative?

ProProfs is a cloud-based live chat software built to engage and delight your customers. Get this live support software to create a seamless experience for your customers.

Delight customers with instant support

Track customer behavior in real-time

Close sales faster with live support software

Access delightful reports & analytics

Get Started with ProProfs Live Chat Software for Free

ProProfs Chat offers powerful features that enable your business to create a delightful support and sales experiences for your customers. It is perfect for both beginners and professionals, small as well as enterprise users.

Get access to all the essential live chat features in our forever free plan that starts at $0 that enable your operators to offer instant support to website visitors efficiently.

Detailed Features Comparison

ProProfs Chat vs Drift

Features

Pricing

Starts at
$10/user/month

Starts at
$40/user/month

Storage

Unlimited

You’re on your own

Hosting

Free Hosting
(World-class hosting on IBM)

You’re on your own

Designed For

Businesses

Installation & IT Support

Not required
(Cloud-Hosted)

Not required

Customer Support

Canned Responses

Yes
(in-built)

Yes
(Saved Replies)

Customer Details

Chat Tags

File Sharing

Delivery Status

Yes
(Track if a customer reads your message)

Chat Transfer

Chat Transcripts

24/7 Self-Help

Yes
(Reduce support tickets by up to 80%)

Pre-Chat Form

Customer Engagement

Customization & Branding

Ticketing System

Reports & Analytics

Smart APIs

Integrations

Coding & Customization Knowledge

Team Management

Customer Feedback

Anytime, Anywhere

Security & Permissions

Scalability

24/7 Support

Start Your Free Trial

Why Choose ProProfs?

Integrate Seamlessly with Knowledge Base
Help customers find answers to frequently asked questions with ProProfs Chat. Once enabled, you can display relevant articles to customers searching for an instant solution.
Capture Market-qualified Leads
Customize your pre-chat form and capture market qualified leads that your sales team can actively approach later on.

Announce Latest Updates
Attract visitors, boost engagement and identify upsell opportunities on your website with a feature like Announcement.
Add Knowledge Base, Help Desk & Survey
ProProfs Chat works seamlessly with its sibling customer support tools, such as ProProfs Knowledge Base, ProProfs Help Desk, and ProProfs Survey Maker.

Offer Support in Native Language
Customize language settings of our live chat software and offer support to customers in your own language.

Get Operator Performance Insights
Track and closely monitor operator performance with ProProfs Chat’s delightful report section. Identify the knowledge gap and equip operators for better services by training them.

Here are some more Drift alternatives for you to explore:

1.Intercom

Worried about missing on potential leads for your business? If that’s the case, Intercom puts all your worries to rest. As one of the best Drift alternatives other than ProProfs Chat, this one helps you capture leads instantly. You can even offer instant support to customers by enabling the chat routing feature. Visitors will either be routed to the right department automatically or manually by operators.

Pricing: $39/month/user

2.LiveChat

LiveChat helps your operators become proactive with rich chat greetings. This Drift alternative enables you to initiate a conversation in strategic moments that boosts engagement and conversion possibilities. You can also store these conversations and lead data to your favorite CRM integration effectively. In a nutshell, you get more opportunities to connect with leads and convert them into loyal customers.

Pricing: $19/month/user

3.Olark

To know your customers instantly can be a challenge for your operators. But not when you have Olark in place. This alternative for Drift helps you know your customers better and offer delightful support. Get full access to live chat transcripts to discover actionable insights and weave a better support experience for your customers in the future. You can add tags that will help you find relevant transcripts related to specific situations.

Pricing: $19/month/user

4.Zendesk Chat

Zendesk Chat enables your operators to reach out to website visitors in real-time. Its visitor monitoring feature helps you understand the browsing patterns of your visitors. This enables your operators to engage with customers who may have second thoughts at the check-out page. In short, you get to avoid cart abandonment and improve your website conversions in real-time.

Pricing: $14/month/user

5.Crisp Chat

Another best alternative to Drift that you can check out is Crisp Chat. The live chat software helps you create a unified customer support experience by giving you access to features, such as an integrated knowledge base, file sharing, social networking, and more. You get more ways to boost conversions on your website and improve customer loyalty with this alternative to Drift Chat.

Pricing: $25/month/4 users

You can explore and make a conscious choice based on your requirements with that crisp list of Drift alternatives. In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

Our Delighted Customers

I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Professor Daniel Stein, Director of Technology Initiatives, Touro College
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services
We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.
Carol Tiffany, Lazy Cloud Lodge

Switch to ProProfs for a Simple & Delightful Customer Service Experience

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