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Knowledge Management

5 Companies With a+ Knowledge Management Skills

Organizational learning, for many, is still a confusing concept. Knowledge is an abstract thing—it’s not a tangible asset—and so understanding how to manage it and disseminate it can be a tricky question. And yet, it is essential for the success of any business. Without sound knowledge management practices, a business is simply spinning its wheels:...
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How Much Money Can a Knowledge Base Save Your Business?

Knowledge bases are powerful new ways to offer information and help to your customers, improving your brand visibility and reputation while simultaneously improving customer retention. How are they able to do this? The main benefit is a kind of automation introduced to the customer service process; rather than using human resources to walk customers through...
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5 Tips for Directly Improving Your Company’s Knowledge Base

Knowledge is power. It’s an overused platitude, but it rings true in the business world. The more knowledge your employees have, the better they’re able to perform their duties and serve customers. The more knowledge your customers have, the more informed and less burdensome they are. Developing a knowledge base is a good first step...
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What Is an Enterprise Wiki?

Wouldn’t it be wonderful if there was a software tool for businesses that could be used for anything ranging from collaborative document building and creating knowledge bases to meeting and project management? Fortunately, such a solution exists and it is called an Enterprise Wiki. We are not talking about just any Enterprise Wiki, but one...
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What Is a Help Authoring Tool?

Providing extensive help documentation along with useful information related to products and services is an inseparable aspect of any business, regardless of the industry. Businesses have always been on the quest to make their help documentation better, more useful, easily accessible, and user friendly. Thanks to the software industry, companies now have access to numerous...
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How to Create an Internal Knowledge Base

Knowledge base systems are comprehensive customer support platforms that have been out there for a while. Still, it was only in the past dozen years that these systems were revolutionized and truly become vital for running various organizations and improving business processes and customer support alike. A knowledge base can be used in two ways,...
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4 Ways Context Sensitive Help Keeps a Reader Engaged

Customer support and user experience have become one of the most important things in modern business. Today it’s all about customers, and companies compete to indulge customers and make them stay with their business so that they can continue to grow or remain profitable. This is especially important when it comes to helping online customers,...
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5 FAQ Examples to Inspire Better Customer Support

Creation of an FAQ page that will keep your visitors’ attention is a complex process that requires a lot of effort. When creating this page, it’s crucially important to pay attention to all that subjects visitor interest. On the other hand, it’s equally significant not to overwhelm them with too much information. Finally, all the...
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