Knowledge Management

Delight Your Customers with Contextual Help

Imagine yourself as a customer of a software company. You’ve bought a software product from the firm, but when you begin using it, you find it difficult to understand its functionality. To get a holistic understanding of the software, you start navigating through its online documentation in the hope that it will clear all your...
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All you Need to Know About Internal Help Center

Are satisfied customers the only important entities that can determine a positive growth graph for your business? Absolutely, not. Without a shadow of a doubt, your clients are the most crucial, given the fact that they bring you revenue. But they are not the only ones. Your employees, in other words, the pillars that support...
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Employee Onboarding: How to Use Your Knowledge Base Effectively

Did you ever imagine walking into the office on your first day at work and getting to know the key players from your team over doughnuts and coffee? Well, that’s how the onboarding program at Zumper goes. Google leads the way when it comes to innovating onboarding programs and naturally excels at making employees feel...
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6 Simple Tips to Building an Excellent Internal Knowledge Base

Do you know: Only 13% of the employees across the world are engaged at their workplaces. Talking of the U.S. alone, a mere 32% of the employees are deeply or superficially engaged in their organizations. Pondering as to why I am randomly stating these facts? Just to bring into limelight the employee engagement crisis that’s...
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Top 5 Technical Writing Tools for Effective Documentation

Technical writing is an art that comes with its own set of nuances, the command on which can be achieved, provided you put in considerable time and effort to master this skill. Calling it an art might appear contrary to its definition but if you delve deep into it, you will realize that it’s much...
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5 Simple Tips for Building a Killer Customer Support Knowledge Base

We live in virtual assistant world where your customers expect instant answers. Sometimes communicating over the phone, email, chat, or a ticket system is just too slow. Today’s customers want fast answers. They don’t want to wait to talk to your support team. They want to ask Alexa, Siri, or Google. So how do you...
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5 Tips to Creating a Software Documentation

As the digital revolution is generating waves across the globe, creating software documentation is no more a choice. Instead, it is indispensable especially if you are running a business that deals in software related products. In an era where clients seek instant gratification, going digital with your software documentation has become the go-to strategy for...
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Why a Searchable Knowledge Base Is the Best Thing for Your Business

Alone we can do so little, together we can do so much. This quote by Hellen Keller is quite relevant today when collaboration is touted as the new innovation and is seen as indispensable by businesses to craft a positive growth trajectory. Let’s start with a few questions. Does your organization have its roots globally?...
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5 Winning Strategies to Create Online Help Documentation

Did you know? As per a survey by Salesforce, 89% of millennials use a search engine to find answers before making a call to get customer service 70 percent of customers prefer to use a company’s website to get answers to their questions rather than use phone or email – according to Social Media Today...
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