Knowledge Management

25 Reasons That Will Convince You to Create an Enterprise Wiki

Companies today understand the importance of delivering excellence to customers. Now, without a shadow of a doubt, they are pulling all stops to try to keep their clients happy. But, in this rush to gain customer attention and loyalty, it’s their workforce that’s getting sidelined and not getting the focus they deserve. Employee dissatisfaction has...
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How to Make the Search Engine Hate Your Knowledge Base?

The reason why customers stop using a product or service is that they can’t access information right away or they end up with a low-key customer support service. For that purpose, it’s necessary that you create an online knowledge base that gives you a competitive advantage in your niche and helps you expand your customer...
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Find out What Your Customers Are Searching for in Your Online Documentation

You’ve created online documentation to guide your customers and support staff with the primary aim of reducing customer tickets. Unfortunately, this effort isn’t getting the desired results. This calls for making significant improvements in your content, making it customer-centric, relevant and information-rich. It is essential that you know what your customers are searching for, the...
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Find out How to Build a Perfect Wiki for Your Business

A report by McKinsey has confirmed that, on average, employees spend 1.8 hours per day and 9.3 hours every week in searching and gathering information. Furthermore, according to IDC, a knowledge worker spends a whopping 30% of his/her day finding information. These statistics corroborate the fact that searching for information is a tough task when...
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5 Major Reasons to Create an Online Knowledge Base

The increasing inclination of businesses towards knowledge management has brought to the fore the need for building an online knowledge bank that serves their customers and employees alike. Unlike some time back, when firms sidelined knowledge management, but today, companies across a spectrum of industries are pulling all stops to manage their business knowledge effectively....
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Brace up Businesses, The Millennials Have Arrived

Mention the word ‘Millennials,’ and an image of competitive, uber-smart, on-the-go and hyper-connected people conjure up in our minds. Millennials have in fact created such a buzz in the market that everyone from recruiters and psychologists to marketers are trying to dissect their behavior and leaving no stone unturned to woo them. Due to shock...
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How Important is an Online Knowledge Base for a SaaS Business?

Providing customers with an A-class experience is essential for businesses across all industries. This is even more important for SaaS companies, given the fact that they deal with software products that are complicated and many times difficult to comprehend for end users. Getting constant support requests on how to use a particular software and its...
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3 Sure-Shot Ways to Optimize Your Knowledge Base

You’ve already created a knowledge base for your company, and it’s giving you decent results – your customers are increasingly using it to get information, so support tickets have gone down. This is at a time when you haven’t put much effort into building a best-in-class knowledge base. Now imagine, how tremendously advantageous it can...
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Does Your Workforce Spend Too Much Time Searching for Information?

Corporate professionals have to deal with a humongous amount of data on a daily basis. Especially for those at the managerial level, this task becomes even more tedious when the information is scattered across various files and folders. According to a McKinsey report, employees spend 1.8 hours every day—9.3 hours per week, on an average—searching...
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