Knowledge Management

How to Build a Corporate Encyclopedia for Your Business

Knowledge management is a key aspect of any business for the simple reason that it drives employee productivity, enhances efficiency and streamlines work processes. In fact, knowledge management not done right can seriously harm your business growth. Consider this – According to International Data Corp. (IDC), ineffective knowledge sharing has resulted in a mammoth financial...
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How to Create an Interactive User Guide in Minutes

User guides have evolved significantly since the time businesses first started creating them to assist customers. The journey of user guides from offline to online, boring to interesting, ineffective to effective and complicated to simple, is a testimony to the rapid advancements made by technology. Today, we cannot imagine using a product without a full-fledged...
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Build Excellent Product Manuals With Online Manual Creator

Imagine this – Your customer is in a problematic situation. He wants to make an urgent call but unfortunately, the mobile phone hangs. Confused on what to do, he opens his laptop and searches online for the product manual of his mobile phone to fix it quickly. By following the guidelines mentioned in the manual,...
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How to Win Buyers and Influence Sales with FAQ Software

“There is only one boss; the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” -Sam Walton This quote clearly indicates the immense power customers have. Realizing this can shake you up, no matter how comfortable you are in your position in the...
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4 Steps to Creating Great End User Documentation

You’ve just got a product and it is ready to be launched in the market. But you need an end-user documentation prepared before you hit the market. Now you’re wondering how to create its end-user documentation, right? The thought of building documentation seems quite daunting at first but in reality, it’s not. We’re here to...
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Checklist for Selecting the Best Documentation Tool for IT Companies

Documentation forms the bedrock of a business, particularly for an IT company. A well-defined and full-proof documentation has more advantages than one can imagine. It helps you reduce IT complaints and resolve queries faster so that you can build a better bond with your customers. However, to achieve this, you need to get one thing...
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How to Create the Perfect Knowledge Base Template Article?

A carefully-crafted, well-defined and meticulously-structured knowledge base can work wonders for your business. Knowledge base serves as a self-help platform, which your customers can use to address their concerns instantly, without raising tickets and waiting for external assistance. Further, it saves precious time for your customer support teams and helps them solve queries immediately, without...
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Create High-Quality Product Documentation for Your Customers

The popular perception that product documentation is monotonous, boring and ‘not-so-important’ has prevailed for a long time. This is one of the main reasons why documenting products has been kept on the backburner, with companies focusing more on the product and not on the manual or guide that goes along with it. But, with changing...
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