Knowledge Management

10 Ways to Scale Customer Support as Your Business Grows

Every business goes through tough early stages when there is nothing as difficult as getting the first customer. In these stages, business owners treat their customers like VIPs. But as the business grows, it becomes difficult to sustain the culture that fueled the growth of your business. Organizations begin to experience the challenge of further...
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Buyers’ Guide: Features to Look for While Choosing Wiki Software

After Google, Wikipedia is dominating the online space today. Being a crowd-sourced encyclopedia, wikis have given rise to a culture of knowledge-sharing and knowledge management that are revolutionizing the way organizations function.  Both of these are extremely important to survive the rough terrains of the constantly-evolving business landscape.   Did you know: 43% of organizations believe...
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How to Create a Knowledge Base: The Complete Guide

Are you one of those firms that are bombarded with support tickets and looking for a quick solution to this constant problem?  Is your support staff buried under customer calls, emails, and tickets, and hardly get time to breathe? Well, it’s time you bring a strategic change in your business processes. The solution to this...
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Why Online Documentation Tools Are Marketing Assets

Ask any business owner if marketing plays a significant role in growing his or her firm, and the answer would be a resounding yes.  Now ask whether documentation stands anywhere in the picture, and the reply would be a shocking No, except a few who might have realized its importance. With the extent to which...
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The Ultimate Knowledge Base SEO Guide for 2019

Where do customers go whenever a question pops up in their minds? The answer is simple. They Google it. Without Google, yours and your customers’ lives are literally incomplete as it provides you the solution for everything. It’s omnipotent, omnipresent and omniscient.  That’s why it is so important to make your products and services rank...
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How to Create an Internal Knowledge Base?

Did you know?  Fortune 500 companies can lose a whopping $31.5 billion every year because of poor knowledge-sharing practices Effective knowledge sharing can increase employee productivity by 10-40%. Internal knowledge management is indeed the need of the hour. To completely reap its benefits, businesses can use a knowledge base system in two specific ways –...
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How to Create Online FAQs with FAQ Software

Providing quality products and services to customers is, of course, the priority of every business. But it does no good when customers’ questions are overlooked, and there is no defined strategy to resolve them.  No matter how easy-to-use your product or service is, customers and prospects will always have some questions. You will need to...
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How to Write a Sales Script for Sales Enablement [With Example]

Convincing prospects about your products or services is a daunting challenge. You have to literally read their minds and be cautious while interacting with them, over calls, or emails. You might be a seasoned sales executive with substantial experience, but there is always an interaction that could go wrong.  To be confident and extra sure...
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FAQ Page Best Practices: How to Optimize Your FAQ Section

One of the best aspects of knowledge management software is that you can use it to create an FAQ section on your website. This section is dedicated to the key questions people are likely to ask regarding your business, products, or services. FAQ stands for Frequently Asked Questions and forms a significant part of various...
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Personalize Customer Experience for Positive Brand-Building

When you start a small business, you begin with a blank slate. Every decision you make builds the foundation for your enterprise’s future. If you want to build a solid foundation, create a compelling brand that resonates with your target audience. For this, providing excellent experiences to your customers is a prerequisite. Don’t forget that...
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Create a Knowledge Base
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