Customer Support

The Ultimate Guide on how to Choose the Best Help Desk Software

Customers today want their voices heard and problems resolved with the minimum turnaround time (TAT). Customer service, thus, is now recognized as the primary focus for enhanced customer interaction, loyalty, and retention. It is a key brand differentiator that rewards businesses with better brand loyalty and increased revenue. Sixty two percent of companies perceive customer experience...
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5 Channels for Collecting Customer Feedback (that you’re probably not using)

Collecting and responding to customer feedback is critical for any growing business. It’s a great way to make sure you’re spending time and money on improvements that will help turn your existing customers into loyal brand advocates for life. “My metric for success can be summed up in one phrase: earn customers for life.”– Mary...
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Why Help Desk Software Is Important For Businesses?

A help desk software is important for businesses serving customers. When businesses offer a delightful customer experience, sales increase. Customers become brand loyals and refrain from brand switching. 74 percent of people are likely to switch brands, in case they find the purchasing process difficult. A help desk ticketing system automates the workflow of issue...
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Best Tips to Improve Customer Service This Holiday Season

The holiday season has knocked your doorstep. And it’s time you gear up to tackle all customer queries and requests on time. Now, there are many online platforms that advice you on how to improve your customer service this holiday season. But not all of them point towards ‘the best tips’. That’s okay. They all...
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How to Apply Customer Experience Advocacy in Marketing

In 2017, United Airlines went viral when a passenger was forcibly removed in an overbooked flight. Despite its CEO’s apology, the overwhelming online backlash led to a 6.3% drop in the company’s shares in pre-market trading. In a world where people can easily share their experiences with businesses via social media–an assessment which can make or...
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7 Tips for Building a Memorable Customer Experience This Holiday Season

Busy streets, decorated stores, crowded bars, and an atmosphere filled with laughter – it’s holiday season. And it’s just around the corner. Like every year, you’ve pulled your sleeves up to tackle all customer queries efficiently. You’ve got your support operators in place to ensure that no question goes unanswered. But how about making this...
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7 Reasons Your Business Should Start Using a Shared Inbox

96 percent of executives view ineffective communication as the primary reason for workplace failure. This figure shows that there is a dire need for customer support teams and others to communicate with one another effectively. Only then can they fulfil customer requirements; delighting them to do more business. A shared or collaborative email inbox plays...
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Get Your First 100 Customers Faster with Live Chat

First 100 customers. Sounds like an easy target? But, is it so? According to a study by Bureau of Labor Statistics, only 4% startups make it to the second year, 3% to the third year; 9% crawl upto fourth year and only 3% cross their wooden year (fifth anniversary). The above-mentioned statistics indicate that completing...
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What is the Importance of Using a Live Chat Software on Business Website

More than 50% of Americans have given up on a planned purchase or transaction because of bad customer service. The statistic above indicates that organizations shouldn’t take customer service for granted. After all, none can afford to lose its customers in a competitive market. And all though there are many statistics to establish the growing...
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