Customer Support

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What is the Difference Between Customer Service and Customer Support

Customer service and customer support may seem like semantics; even Google does not make a difference in them. And you have probably come across tons of instances online where these terms are often used interchangeably. So, you think that they basically mean the same thing, right? What if we told you that you are not...
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How to Use Real Time Feedback Survey for Business Growth & Development

Immediately after an Uber ride, you are asked a heartfelt question, “ How was your recent trip with (the driver’s name)? After providing a star rating, you are asked to “Give a compliment?” Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day....
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22 Customer Service Principles: The Secret to Delightful Customers

Do you remember any situation where you switched your telecom service provider just because they were not responsive enough to your support-related queries? If yes, there you go!!  What made you switch? What were you actually looking for? Well, it’s a one-word answer: High-Quality Customer Service Image Source If you make customers unhappy in the...
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40+ Live Chat Statistics for 2020

“Always do more than is required of you.” — George S. Patton This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business.  The growing expectations are inclusive of: 24*7 support Quick response Instant solutions  Empathy...
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12 Best Principles & Practices to Optimize Help Desk Management

Undoubtedly, the help desk is the lifeblood of an organization. A robust help desk addresses the queries of customers promptly and yields a powerful service cycle. By ensuring customer-centric service, the help desk enables businesses to create a rapport with end-users, maintain its image, and build customer loyalty.  Businesses exploit help desk management software to...
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Top 7 Ways to Build Long-Lasting Customer Relationships

With so many options in the market, brands find it challenging to cultivate long term business relationships with their customers. They know that once established, success is guaranteed. With strong customer relationships in place, a business gets to: Increase customer base Boost sales Improve business potential But for a brand to reach that level, earning...
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How to Add ProProfs Live Chat to Wix Website

“I want to add live chat to Wix website.” It’s becoming a common statement for business owners today. That’s because they wish to have the best support process on their website. And, what’s better than having a live chat software on the website to streamline customer questions and provide answers in real-time. In case you are...
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How Support Desk Software Guarantees Customer Success

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. U.S. companies lose more than $62 billion annually...
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