Customer Support

How Tracking Customer Analytics & Experience Can Help Increase Sales

What is Customer Analytics? Simply put, customer analytics is the process and technology that organizes and interprets gathered data to reflect the demographics, actions, and habits of your customers. This data can provide unique, actionable insights that can transform the way you run your sales, marketing, and customer service departments. It can impact your entire...
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Greatest Hacks for Providing Good Customer Service

Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass helpful feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. As Damon Richards states: “Your customer doesn’t care...
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Why Understanding Clients Tone of Voice Is Key to Good Customer Service

The quality of customer experience a business provides generally goes a long way towards determining how successful that business is. A major reason as to why companies invest so heavily in things like customer service training programmes, and why they put so much effort into handling feedback, queries, and complaints. With that being said, one...
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Expert Opinion: Top 3 Customer Support Trends to look for in 2018

Improving customer support has become more important than ever, given the never-ceasing expectations of customers. As leading researchers indicate that organizations lose about $62 million every year due to poor customer service, you can’t expect any good with an average customer support. No matter how great your product your service is, you can’t sustain market...
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A Comprehensive Guide to Using Canned Messages for Live Chat

Customers have become more demanding than ever, thanks to the growing number of competing firms selling similar products. Owing to the increase and a significant surge in customer expectations, your business can no longer sustain the price of poor customer service. In fact, Accenture claims that 66 percent of customers switch companies due to poor...
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How to Establish The Ultimate Omni-Channel Customer Support System

The quality of customer support not only plays a big role in the profitability of a company but also determines the number of loyal customers. As recent reports suggest, 55% of customers are willing to pay more for a better experience. Although bringing in a new rush of customers makes sense, however, loyal customers continue...
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Ever Considered Adding a Live Chat to Your Digital Classroom?

The “chalk and blackboard” model ruled the education sector until digital classrooms took the world by storm. The offline model has many limitations such as attending a physical classroom and paying for hefty accommodation if someone is moving across cities. The digital model, on the other hand, is convenient and a participant can learn any...
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Chat Rating: Best Way to Get Customer Feedback

“Your Most Unhappy Customers are Your Greatest Source of Learning” Bill Gates The quality of customer service determines the future of any business, no matter the size. When customers are happy with your service, they become repeat buyers and join your “loyal” tribe. Angry and agitated customers, on the other hand, are unhappy customers who...
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6 Reasons to Use Live Chat Support Software

What is the burning desire of every business? Increase market share through customer loyalty! What is the major cause of losing customers in an e-commerce environment? Unaddressed customer “pain points”. Pain points are the chronic issues (or even new ones) that have been unresolved for extended periods of time. Business analytics and data mining reports...
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