Customer Support - ProProfs Blog

ProProfs June 9, 2017

A Buyer’s Guide to Choosing The Best Live Chat Software for your Business

Do you really need a Live Chat Software for your Business? You don’t need to be a marketing guru to figure out that quality customer service is key to the long-term success of any business. Your customers are your best bet when it comes to spreading the word about your products or services. And by...

ProProfs June 5, 2017

4 Interesting Reasons Why You Should Implement Live Chat to Your Website Today

An undisputed truth about today’s consumers is that they expect a certain level of customer service and even interaction from the online businesses or websites they frequently visit. The new age consumers expect much more out of their online experience with a company than promotions, product information or discounts. I would say they look for...

ProProfs May 29, 2017

Live Chat On The Go – 4 Quick Steps To Offer Support On Mobile

In the last couple of decades, the ever-growing use of smartphones has started to influence the online businesses in numerous ways. The rise in mobile traffic leads us to the market where desktop live support is no more considered as the most efficient way of reaching out to the customers. It has been observed that...

ProProfs May 23, 2017

How to Improve Customer Service Using Live Chat

In this digital age where we spend most of our time online interacting with automated response bots, a little human touch goes a long way in making things personalized. Call centers came into existence with the aim to support sales and after-sales services of companies. However, customers do not have the time and patience to...

ProProfs May 19, 2017

Must Have Features Of Best-In-Class Live Chat Software For Startups

Every business that pays attention to customers’ satisfaction considers live chat support as a vital part of client servicing. It assumes greater relevance for the small businesses and startups that have just started to position themselves in the online world. There is no denying that when you make your customers feel important and supported, they’ll...

ProProfs April 27, 2017

How Should Retailers Combat Shopping Cart Abandonment?

Shopping cart abandonment may sound as a pretty abstract concept to the people who’ve recently entered the world of e-commerce. However, this is a situation all online retailers experience on a daily basis, no matter how successful their businesses are. Truth is, there are plenty of factors that causes cart abandonment. Every action that impacts...

ProProfs April 19, 2017

Top 10 Live Chat Etiquettes to Boost Customer Satisfaction

Why do people love certain brands? A lot of the times it has something to do with the friendliness of their customer services department. Delighted customers, who receive consistent and satisfying customer service, are always a big asset for any business as they often turn out to be the evangelists for the brand. One of...

ProProfs April 12, 2017

How to Measure the Success of Live Chat Software

It has been observed that the modern consumer is not just elusive and demanding but also tech-savvy. This is one of the reasons why the new age customers find live chat support as an effective medium of communicating with businesses, brands, and organizations. A report by Forrester states that the online chat adoption among customers...

ProProfs April 6, 2017

Top Qualities All Customer Service Reps Should Have [INFOGRAPHIC]

Click Here To Zoom Image. The key to success in customer service is to treat your clients as you would like to be treated if the tables were turned. The customer service skills stated above must be mastered by representatives to help their organizations grow. Did I miss out on anything valuable? Do share your...

ProProfs March 31, 2017

How to Lower Bounce Rate & Boost Conversions with Live Chat Software

It’s true that managing a website is not just about updating content every single day; rather it is all about improving its performance by optimizing quite a few variables like conversion rate, visitor count, search engine ranking, bounce rate etc. There is no denying that luring the attention of the audience through all the noise...