Click Here To Zoom Image. The key to success in customer service is to treat your clients as you would like to be treated if the tables were turned. The customer service skills stated above must be mastered by representatives to help their organizations grow. Did I miss out on anything valuable? Do share your...

It’s true that managing a website is not just about updating content every single day; rather it is all about improving its performance by optimizing quite a few variables like conversion rate, visitor count, search engine ranking, bounce rate etc. There is no denying that luring the attention of the audience through all the noise...

For business owners, real-time engagement with customers on social media isn’t merely appropriate; it is also necessary. On Twitter, for example, they are expected by 70 percent of users to respond to comments and feedback — with 53 percent wanting the response to happen in less than an hour. Meanwhile, on Facebook, businesses’ response rates...

The advent of technology era has propelled the flourishing of online businesses at an average scale of 25% per year. Internet has become the splendid venue for all range of businesses. The article henceforth talks about the importance of live chat software which has emerged as a boon for the online businesses. Live chat, being an...

In today’s competition-driven marketplace, there is hardly any organization that does not aim to be customer-oriented and recognizes how crucial employees are to achieve this goal. But like it or not, only a handful of organizations are succeeding in building a customer-focused culture where clients are treated like kings and being offered top-class customer service...

Today’s consumers are more empowered than ever before. They know what they’re looking for. They have the capacity to conduct exhaustive research in order to determine where they want to buy from. And they’re not afraid to take their business elsewhere if they have a negative experience with a company or when a brand generates...