Customer Service Blog - Make Your Customer Experience Delightful

8 Practices to Increase Customer Lifetime Value of Your Business

As a business owner, it is important to think beyond elevating your brand amidst the increasing competition. You may have set the foundation of your eCommerce business on a riveting marketing strategy, a robust customer service team, and brand new ideas for products and services. However, it is high time to rise above the concept...

The Importance of Collecting Customer Feedback

Are you obsessed with your customers? Do you listen to them? Do you constantly interact with them? If the answer is yes, I assume you are building a healthy relationship with your customers. To stay on top of your competitors, you need to put the needs and requirements of the customers ahead of everything....

Why Use Help Desk Software – A Question Every Business Should Figure

You have heard the phrase “worth their weight in gold”, haven’t you? Why do you think it exists? Gold has a strong universal appeal. It is bright, shiny and rich in its color. There’s something to the way it looks that makes us want to have a piece of it. Although used in various other...

10 Advantages of Online Surveys

Customer feedback, consumer engagement, NPS, so and so forth… my online feed seems littered with articles on these topics these days. Pretty sure your emails are probably filled with such articles too. And to be fair, why wouldn’t they be! Online surveys have changed the data collection game for everyone involved. Be it a multinational...

Enterprise Chat Software: Understanding its Role & Benefits to Boost Your Business

You must have noticed some of your visitors leave the website without making a purchase. Ever wondered what leads to such a result? Even with the perfect marketing strategy in place, you get visitors on the website. But what about engagement? And, are your strategies effective enough to shape their purchasing journey? Consumers today are...

How to Create Attractive Survey Email Subject Lines

You may be a marketer who sends numerous promotional emails to your clients regularly. You’ve found the perfect survey software, created the best online questionnaire, but, are you finding it difficult to break past the inbox barrier? It probably happens because your survey email subject lines are not compelling enough. Numerous emails pile up in...

What is a Ticket Management System?

“Customer service should not be a department. It should be the entire company.” — Tony Hsieh, CEO of Zappos Assisting customers is a straightforward practice in essence. In fact, it is inherent to any business activity and is a natural process whenever customer interaction occurs. For instance, you run an offline store, you talk to...

Creating a Customer Centric Culture with Shep Hyken

We at ProProfs bring to our readers a thought-provoking conversation we had with Shep Hyken, the Customer Service and Experience Expert. He is the Chief Amazement Officer of Shepard Presentations. A bestselling author featured on the New York Times and Wall Street Journal, he has been inducted into the National Speakers Association Hall of Fame...

Effective Customer Support: Why it is the Lifeblood of Your Online Business?

Just because you have managed to start up your online business smoothly, you might think that it’s going to be a success immediately. The truth is, the real challenge begins only now! Down the lane, there will be a number of obstacles you need to face and overcome them to make better sales and gain...

Top 10 eCommerce Tools to Boost Conversion (Best eCommerce Tools)

Running an eCommerce business is all about surviving the competition and sustaining a steady upward growth in revenue generation. To run a successful eCommerce operation today, you need a lot more besides a competent eCommerce platform, a good range of products, a great shipping service, and some straightforward business policies. You must be willing to...