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Customer Support

Live Chat On The Go – 4 Quick Steps To Offer Support On Mobile

In the last couple of decades, the ever-growing use of smartphones has started to influence the online businesses in numerous ways. The rise in mobile traffic leads us to the market where desktop live support is no more considered as the most efficient way of reaching out to the customers. It has been observed that...
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How to Improve Customer Service Using Live Chat

In this digital age where we spend most of our time online interacting with automated response bots, a little human touch goes a long way in making things personalized. Call centers came into existence with the aim to support sales and after-sales services of companies. However, customers do not have the time and patience to...
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Must Have Features Of Best-In-Class Live Chat Software For Startups

Every business that pays attention to customers’ satisfaction considers live chat support as a vital part of client servicing. It assumes greater relevance for the small businesses and startups that have just started to position themselves in the online world. There is no denying that when you make your customers feel important and supported, they’ll...
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How Should Retailers Combat Shopping Cart Abandonment?

Shopping cart abandonment may sound as a pretty abstract concept to the people who’ve recently entered the world of e-commerce. However, this is a situation all online retailers experience on a daily basis, no matter how successful their businesses are. Truth is, there are plenty of factors that causes cart abandonment. Every action that impacts...
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Top 10 Live Chat Etiquettes​ to Boost Customer Satisfaction

Why do people love certain brands? A lot of the times it has something to do with the friendliness of their customer services department. Delighted customers, who receive consistent and satisfying customer service, are always a big asset for any business as they often turn out to be the evangelists for the brand. One of...
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How to Measure the Success of Live Chat Software

It has been observed that the modern consumer is not just elusive and demanding but also tech-savvy. This is one of the reasons why the new age customers find live chat support as an effective medium of communicating with businesses, brands, and organizations. A report by Forrester states that the online chat adoption among customers...
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How to Lower Bounce Rate & Boost Conversions with Live Chat Software

It’s true that managing a website is not just about updating content every single day; rather it is all about improving its performance by optimizing quite a few variables like conversion rate, visitor count, search engine ranking, bounce rate etc. There is no denying that luring the attention of the audience through all the noise...
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