Customer Support

Tips to Improve Customer Service [Expert Advice]

Did you know whenever we receive good customer service from a company, we tell two to three people. But in case of a bad experience, we broadcast it to ten or twelve others! Yes, that’s true and even science supports this. Quality of customer service is the golden key to enhance a brand image. Word...
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How to Provide a Delightful Customer Service Experience

Did you know that 55% consumers are willing to pay more to have a delightful experience? A report by McKinsey says that 70% of product or service buying experiences are totally based on how the customers feel they have treated. For about 62% organizations, customer experience is viewed as a great competitive differentiator. The takeaway?...
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5 Benefits of MS Dynamics 365 CRM & Live Chat Integration

“Your most unhappy customers are your greatest source of learning” — Bill Gates, Microsoft No matter what industry or business you are in, customers are your most important assets and maintaining customer relationships is one of the crucial steps for growing your business. All you need to do is keep yourself abreast with tools and...
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9 Ways Your Customer Communication Can Increase Referrals

It’s no secret that businesses put a lot of effort into finding new customers. However, putting effort towards returning customers can turn out to be more beneficial. In fact, studies show that repeat customers tend to spend more money than new customers. On top of that, they’re likely to refer your business to their friends....
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Do’s & Don’ts When using Live Chat for your Website

What truly makes a business successful? Is it the product provided at competitive rates? Or the employees that brainstorm and put in their hours of work to perfect the product? You may agree with both. But that’s not it. A strong and satisfied customer base is one of the most important factors for a business...
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How to 10X Your Sales with Live Chat Software

Customer acquisition and conversion strategies have seen a remarkable number of innovations in the last few years. From website optimization through webinar marketing to social media, marketers have been experimenting with every opportunity to get their message across to their prospects. Live chat software is one such innovation, and probably the ultimate conversion hack tool....
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How Tracking Customer Analytics & Experience Can Help Increase Sales

What is Customer Analytics? Simply put, customer analytics is the process and technology that organizes and interprets gathered data to reflect the demographics, actions, and habits of your customers. This data can provide unique, actionable insights that can transform the way you run your sales, marketing, and customer service departments. It can impact your entire...
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