Customer Support

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How to Use Live Chat in Your Sales Funnel

We’ve seen live chat in action as the customer service and support tool. But lately, it’s evolved and grown. Other than connecting with users and engaging them in real-time conversations, it can also capture qualified leads and increase conversions. And that’s just the tip of the iceberg. Live chat leveraged as a sales tool not...
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9 Proven Tips to Create an Anonymous Survey

Stella is a market researcher at a large corporation and her main priority is providing insightful data for the entire company to use. The UX team uses it for their personas, the marketing team uses it for the adwords campaigns, etc….. She’s been collecting customer feedback via surveys for years but feels frustrated that results...
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How to Improve the First Contact Resolution

When almost 60% of customers believe that waiting on hold for a minute is too long, then imagine how a customer-obsessed CEO, Jeff Bezos, must have felt after waiting for more than four minutes to get on line with its own customer service team? Honestly, your customer won’t wait so long and they don’t just...
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Surveys vs Questionnaires: Understanding the Difference

Do you know what is keeping so many entrepreneurs awake at night?  The need to get a better understanding of what their customers think of their brand.  As a result, it’s not surprising to see businesses chase customer feedback through interviews, surveys, questionnaires, and more. However, there is a problem. Even some expert marketers make...
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5 Ways to Collect Customer Feedback and Make the Most of It

In today’s day and age, offering proactive and solution-oriented customer support has become essential. Companies that are not able to provide state of the art customer support don’t grow at the same pace as their competitors. That’s why every brand needs to understand the importance of customer experience and how to leverage the collected customer...
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How to Find Survey Participants & Respondents

There lies an evident gap between junk data and quality feedback. In most cases, the right survey participants can bring the difference between a successful survey and a not-so-successful one. Now, modern entrepreneurs love to hunt for customer opinion. Great. But do customers really like to offer feedback? The truth is that most customers love...
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Customer Loyalty Program: The Ultimate Guide

“How do we get ardent customers for our brand?” “From where do we start?” If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. Before turning into global names, brands like Starbucks and Amazon might have faced the same challenge. But with the awesome customer loyalty programs...
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What Is an Email Management Software & Why You Need One?

Did you know that around 306.4 Billion emails are sent and received worldwide every single day? By the time you finish reading this blog, around a billion emails would have been shared.  Let that sink in…  It’s without a doubt that within the last couple of decades, the ‘digital inbox’ has opened doors to improved...
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How to Analyze Survey Data Like a Pro

It’s no secret that customer feedback is the lifeblood of all major brands and corporations. Talk to any marketer, and they will tell you at least 4 or 5 different ways to collect customer feedback. What they will also tell you is how hard it is to get actionable customer feedback. Receiving customer feedback is...
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How to Meet & Exceed Customer Expectations

Customers are getting smarter. They know that their experience today won’t be the same as yesterday. That’s why customers have higher expectations from you. They want more personalization during their experience with your brand. Looking at growing customer expectations, 70% of businesses are working towards improving the customer experience as they expect more personalization. That’s...
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