Customer Support

The Do’s and Don’ts of Excellent Customer Support on Social Media

Long gone are the days when phone calls were the best way to deliver excellent customer support. Modern customers believe that social media is a new better way to interact with the brands when they have questions, problems, or concerns. According to a Smart Insights report, 63% of people expect brands to offer customer service...
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5 Tips to Help You Host the Perfect Event

Today’s generation looks forward to two things during the week: Spending the weekend in bed doing absolutely nothing or celebrating the weekend doing something they like. Millennials love events; I love events; more importantly, companies should also love events. In an age where everybody is focused on the online marketing experience, meeting with people in-person...
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Customer Service – 9 Tips for Sales, Marketing, and Support

Customer service is just a day in, day out, ongoing, never ending, unremitting, persevering, compassionate, type of activity. ~ Leon Gorman It needs no mention that buyers love excellent customer service. Think about it, haven’t you returned to a company that treated you well and gave importance to your problems? When you provide such satisfying experiences...
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Why Help Desk Software is Important for Your Business?

Customer service is the driving force for any business. You may have a great product, the best marketing team, but still, fail to reach out to your target audience and retain customers. What may be the reason? A bad customer experience. Did you know 32% of customers will walk away from a business after they...
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6 Reasons Why Customer Support Is an Essential Part of Your Business

It takes 12 positive interactions to make up for 1 negative interaction with a customer. The worst part is, 33% of customers don’t even return after 1 negative experience. They are now served by your competitor. In short, customer support makes all the difference. One interesting thing to understand about customer service is that there...
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How to Boost the Customer Lifetime Value of Your Promising Startup?

Young startups obsessively focus always on increasing the number of customers. Get more customers, we need more sales, connect with more leads, these phrases tend to be the most commonly spoken phrases during team meetings. Companies get so caught up with trying to acquire new customers that they tend to forget all about the existing...
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How SaaS Companies Can Use NPS to Improve and Drive Customer Retention

A loyal customer base is the cornerstone for any successful business. More so for Software-as-a-Service (SaaS) companies since acquiring new customers on a B2B level is much more difficult. This makes customer retention a necessity for SaaS-based companies. Churn rate is a key metric that needs to be evaluated by all SaaS-based organizations. Churn is...
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What Is Help Desk Software Used For?

Do your customers appreciate you when it takes a lot of time to resolve their queries? Of course, not. As a business, you need to ensure minimal or no downtime. When you employ a support ticketing software, there are a few chances of your customer complaints going on hold. Your operators can send timely responses...
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6 Ways to Improve Customer Experience on Your Ecommerce Website

An unsatisfactory customer experience due to poor UX/UI can drastically reduce your web traffic and revenue. It could also lead to bad reviews; bringing down your website reputation and web traffic. It is, therefore, worthwhile to improve your website regularly to ensure your customers have a good experience. Some tactics you can employ to improve...
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