Jared Cornell

Author

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn.

Articles by Jared Cornell

Last modified: April 23, 2024

Mental Health Survey Questionnaire for Students

Juggling through the ups and downs of school and growing up can be a rollercoaster of emotions and experiences for students. Now, more than ever, understanding and supporting the mental health of our young learners is crucial. That’s where a mental health survey questionnaire for students comes into play. It’s a powerful tool designed to...
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Last modified: April 8, 2024

Net Promoter Score: The Ultimate NPS Survey Guide for Growth

“Loyalty cannot be blueprinted…it is a force which leaps into being only when conditions are exactly right for it – and it is a force very sensitive to betrayal.” – Maurice Franks With the majority of a business’s revenue depending on how loyal its customers are, brand loyalty is a metric one can seldom afford...
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Last modified: April 8, 2024

Create and Send a Net Promoter Score Survey to Measure Customer Loyalty

The Net Promoter Score is an industry-wide standardized measure of customer loyalty. First introduced in 2004 by Friedrich Reichheld, Bain & Company, and Satmetrix, it has been widely accepted by all industries over the past decade. The Net Promoter Score is a simple-to-use tool that evaluates customer loyalty by asking them a single question, “how...
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