Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn.
Jared Cornell

My Articles

How to Turn Your Detractors into Promoters

As an organization, it is natural for you to expect positive feedback from your customers. We all love this bunch of promoter customers who constantly give us high ratings and make repeated purchases with our brands. In contrast, why are we skeptical while dealing with the detractors? These groups of customers are the vocal critics...
Read More

How to Use Screening Survey Questions Like a Pro

Finding the right target audience for your survey can make a valuable difference between collecting relevant data and pilling heaps of unrelatable answers. If you cannot spot your right audience you will end up collecting irrelevant, vague, and inaccurate data for your research.  This is where screening survey questions come to your rescue! Screening survey...
Read More

Top Advantages & Disadvantages of Customer Feedback Surveys

According to Vince Lombardi, it takes months to find a customer but seconds to lose one. Hence, customer satisfaction at every point of the customer journey should be the number one priority for any organization. Customer feedback is one of the easiest ways to understand customer satisfaction. Are they happy with your products and services?...
Read More

ProProfs Help Desk Recognized as Fastest-Growing Software for Q1 2021 by SaaSworthy.com

ProProfs Help Desk has been recognized as one of the fastest-growing help desk software for Q1 2021 by Saasworthy.com. Such prestigious awards and recognitions give us the reassurance that we are on the right track to help businesses deliver delightful support. We thank SaaSworthy.com, one of the leading SaaS software comparison and review platforms, for...
Read More

How to Fix Survey Problems: Your Ultimate Guide

The telephone company solved John’s complaint within 24 hours. Hence, he was more than happy to respond to a follow up customer survey. Question 1: How would you rate your overall customer service interaction? { John gives a five star!} Question 2: What attributes did you like the most about our customer service representative? (minimum...
Read More

Your Ultimate Guide to Write Matrix Survey Questions

Designing elaborate surveys and receiving less response? Don’t worry, you are not alone. It happens with every organization. When you ask similar multiple questions back to back in a survey, it can bring in redundancy and bore your survey takers. A lengthy survey also implies higher response time. Research suggests that a good survey on...
Read More

How to Calculate Customer Effort Score to Grow Your Business

Imagine there is a customer browsing your product page for a while. The customer explores the product images, scans through the features, checks the pricing, and hits the ‘Buy now’ button.  After encountering multiple slow loading pages, the customer leaves without making the purchase. Now, what went wrong?  The customer did not have a seamless...
Read More

How to Collect Website Feedback

Let’s consider a scenario. You send an email to your customers asking for their feedback. You are confident about the response because you have added all the possible questions. But, one week down the line…. You receive the responses – hardly any numbers! You scratch your head thinking about the errors, and your enthusiasm goes...
Read More

Product Survey Questions & Examples

Businesses spend countless hours building the best-in-class products that can bring them more sales.  But, only a few products manage to win customers.  Let’s face the truth. The secret to a successful product doesn’t depend on innovation and quality alone. Your product should resonate with your customers and meet their evolving needs and expectations.  As...
Read More

Measuring Service Quality- Your Guide to Customer Service Metrics

Your brand philosophy might have its roots in creating top-notch products or services. But can you really deliver in the long run if the service quality is ignored?  Poor service quality can cost your business, whether you are a month old startup or a decade old enterprise. “33% of Americans say they’ll consider switching companies...
Read More
Get Started Free