Brayn Wills

Writer’s block feels like a mountain to climb when it comes to technical writing! Adding to the complexity is the pressure of structuring and designing technical documentation to ensure the end users can easily understand it. No wonder there’s a growing demand for technical writing tools out there! Having explored and utilized various technical writing...

As someone who understands the challenges of modern documentation and content management, I’m aware of the importance of finding the right tools to streamline the process. RoboHelp has long been a trusted name in this domain, but exploring RoboHelp alternatives and competitors is essential to address the pain points associated with content creation, collaboration, and delivery....

Are you doubtful about HelpDocs and looking for better options? Are you searching for similar tools but with superior features and functionality?  If yes, you have landed at the right place! HelpDocs is a simple knowledge base software that helps you build, host, and monitor your self-service portal from a centralized location. The tool offers...

Complex jargon and unnecessary information can turn the excitement for a new product into disappointment.  Not if the user manuals were designed with the customer in mind? What if they were created to guide, empower, and simplify the user experience? Enter customer-centric user manuals to save the day and make life easier for customers like...

In today’s competitive business landscape, just having a good product isn’t enough; you need fantastic customer support, and creating knowledge base articles helps in just that. According to research by LLC Buddy, over 60% of US customers prefer automated self-service for straightforward customer service tasks, such as using a website or smartphone app. Knowledge base...

Ever wondered why some companies rise to success sooner than others?  Besides stellar products and services, these market winners have one thing in common – they have understood the incredible importance of cross-team collaboration for long-term, sustainable success! Whether it’s about launching a new product in the market, devising a new policy, or building a...

Juggling hundreds of tasks and chasing your tail in the business world has become a common sight. Disorganization, miscommunication, and inefficiency often take place without clear step-by-step processes. An operations manual can help you avoid this struggle! It is a comprehensive document that outlines a business or organization’s processes, procedures, and policies.  In this blog,...

Imagine the amount of data being generated every single day by your employees – it’s humongous, right?  This influx of information is making knowledge management systems increasingly important for organizations. It centralizes all business information, so your employees can work with minimum friction and maximum clarity.  While there are substantial benefits knowledge management brings to...