Brayn Wills

Author

Brayn Wills

Knowledge Management Specialist |

Bryan Wills is a seasoned expert in knowledge management with over a decade of experience in the field. His expertise extends across various domains, including Security & Compliance, User Management, Knowledge Management, Software Documentation, and Customer Support. His writings not only reflect his deep understanding of these subjects but also offer practical solutions and strategies to help organizations enhance their knowledge management processes. Bryan’s work has been published in GetFeedback, CustomerThink, and Apruve.

Articles by Brayn Wills

Technical Documentation: Types, Benefits, Best Practices & Examples

Technical documentation serves as the backbone of user support and product understanding in the technology sector. It guides users through the complexities of products and services and provides a reference point for developers and stakeholders. GitHub’s survey reveals that incomplete or outdated documentation is a pervasive problem, observed by 93% of respondents, yet 60% of...
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How to Create a User Manual For Web Application

In today’s digital age, web applications are omnipresent – from checking your Gmail inbox to storing files on the cloud using Dropbox, everyone has used web applications. A user manual for web applications is a friendly helper in this digital maze, simplifying the intricate workings of the application into understandable steps.  “When written and created...
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A Guide to Operations Manual – What Is It & How to Create It

Have you ever been around team members struggling to understand their roles, responsibilities, and processes within your organization? Well, I have been that member.  The lack of clarity and consistency in operations can hamper productivity and growth. But thankfully, operations manual software can save you a lot of frustration and chaos. “Operations Manual means a...
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11 Best Technical Writing Examples & Samples for Insightful Technical Documents

Have you ever been tangled in confusing product guides or tech jargon? You’re not alone!  Miscommunication, inconsistent processes, and operational chaos often surround the business landscape. This is why clarity becomes vital, and that’s where technical writing shines. “‘If you can’t explain it simply, you don’t understand it well enough.” – Albert Einstein Imagine the...
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Operations Manual Templates & Examples to Help You Create Insightful Documents

Imagine sailing a ship without a compass – lost, uncertain, and bound for rocky waters. Navigating a business without an operations manual can feel just like that.  Miscommunication, inconsistent processes, and operational chaos often become chores without an operations manual.  An operations manual is a detailed guidebook that provides employees with clear instructions on performing...
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How to Write Insightful User Manuals for Software

When customers use your software products, they might have a million questions swirling around their minds – “How do I get started?” “How does feature X work?” This is where a user manual for software can help them calm their nerves and receive instant answers.  A user manual guides end users to understand and navigate...
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What is Implicit Knowledge: Importance, Benefits & Examples

Imagine having to make quick decisions in a fast-paced, ever-changing market! What’s the secret to thriving and succeeding in such a competitive market?  The answer lies in grasping implicit knowledge and unlocking its hidden potential to improve communication and collaboration. By capturing implicit knowledge, you can equip your workforce with the right skills, expertise, and...
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How to Create Project Documentation in 5 Steps [Templates & Examples]

Project management is an indispensable part of all business functions.  Sure, assembling a capable team is crucial, but there’s another secret ingredient that ensures your projects stay on the right path: dedicated project documentation.  Now, I know what you’re thinking: “More paperwork? Isn’t that just adding to the workload when we already have a stellar...
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How to Write a Technical Specification Document [Examples & Templates]

With the number of processes and teams involved in any project, there is always the fear of miscommunication, scope creep, and security lapses. A technical specification document helps break down the silos and promote better visibility into the process. But how? At its core, the Technical Specification guide acts as a comprehensive roadmap to provide...
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How to Create an Excellent Employee Handbook for Your Workforce

Do you know the difference between successful and struggling businesses?  It’s how diligently they work towards employee happiness. When people are happy at the workplace, it reflects in their performance and eventually translates into business growth.  But, keeping your employees happy is not a walk in the park.  You need to look beyond those attractive...
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