Brayn Wills

Brayn Wills

Brayn is a knowledge management expert. He has been published in CustomerThink, PointVisible and Apruve. As a customer support specialist at ProProfs, Brayn has been instrumental in building a robust knowledge base and documents that help support executives keep every customer delighted. You can catch up with Brayn on Twitter and LinkedIn.
Brayn Wills

My Articles

Best Zoho Survey Alternatives & Competitors

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey. You can choose from interesting templates like customer satisfaction surveys, employee engagement surveys, healthcare surveys, education surveys, non-profit organization surveys, and much more. Any user...
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Top 12 Help Authoring Software Solutions and Tools in 2021

Modern customers, by and large, are speed demons.  They need intelligently designed self-service platforms that can provide help in a few clicks and swipes. What happens when you fail to meet their expectations? Your hard-earned customers turn to your competitors for a better, fulfilling experience.  You can prevent that from happening by taking ‘help’ closer...
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Top 10 GetGuru Alternatives & Competitors

Guru is a cloud-supported knowledge management tool that centralizes all your business information to make work easier for your employees.  As an internal wiki tool, Guru facilitates easy information access for your employees, automates new hire onboarding, and streamlines internal communication.  While it might seem like the best knowledge base tool, it takes an expert’s...
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Lead Generation Survey Best Practices

Lead generation is necessary for the survival and growth of any organization. Not just that, it is important to convert and nurture each of your leads to make them your lifelong customers. But, lead generation is not as easy as pie. Both the quality and quantity of leads matters a lot.  “According to Hubspot research, ...
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Top 10 Notion Alternatives & Competitors

Notion is an excellent productivity and knowledge management tool that’s been making waves in recent years. The all-in-one workspace offers a lot of functionality to make your team members’ life easy. However, when it comes to businesses with some specific requirements, Notion fails to deliver as it has some downsides like sluggishness and unreliable offline...
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10 Best Slab Alternatives & Competitors

While searching for knowledge base software, chances are you might have bumped into Slab.  Built for the modern workplace, Slab helps teams collaborate and be their productive best at work. The tool is undoubtedly great for companies looking to democratize company knowledge and make internal work processes seamless.  But no matter how shiny the features...
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Top 10 Best Slite Alternatives & Competitors

Slite is a popular knowledge management tool built specifically for internal teams. Whether your teams work together or remotely, the tool promises to keep them connected and productive at work.  While on the surface, it looks like a great tool to have, it has its share of imperfections. Remove your rose-tinted glasses and look at...
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Top 10 SoGoSurvey Alternatives & Competitors

SoGoSurvey is one of the popular and reliable online survey tools used by individuals and businesses alike. With the SogoSurvey cloud based platform, you can easily create multilingual surveys, polls, forms, quizzes, and other types of assessments. This amazing platform gives the option to choose from versatile survey templates to create an employee engagement survey,...
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How to Create Popup Surveys for Your Website

It is quite common to encounter the attractive popup widget that greets you when you scroll through any website page. The questions that show up on the widget varies from page to page! Are you visiting our website for the first time? Have you found the product feature that you were looking for? Are you...
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Top 10 KnowledgeOwl Alternatives & Competitors

While searching for knowledge base solutions, chances are you might have come across KnowledgeOwl. Companies like Frontier Airlines, DevResults, and Inspired eLearning have used KnowledgeOwl to boost their customer support and internal team management.  No matter how impressive KnowledgeOwl looks at first, it may not be the right fit for all businesses.  Honestly, the tool...
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