Brayn Wills

Brayn Wills

Brayn is a knowledge management expert. He has been published in CustomerThink, PointVisible and Apruve. As a customer support specialist at ProProfs, Brayn has been instrumental in building a robust knowledge base and documents that help support executives keep every customer delighted.
Brayn Wills

My Articles

Effective Tips to Promote Your Self-Service Platform Among Customers

If there is one thing that modern customers crave for, it’s seamless 24×7 support experiences.  In fact, 74% of customers expect brands to have a self-service support portal.  But, providing them with online self-help options is one thing and delivering on your promise of a stellar self-service support experience is another.  One poor experience can...
Read More

How To Create a Compelling Instruction Manual for Your Customers

No matter how flawless your product is, customers will always need a helping hand to get familiar with it and use it successfully.  If customers have to call or email you every time they have a question and wait for hours or weeks for a response, it will only add to their – frustration and...
Read More

Top 12 Help Authoring Software Solutions and Tools in 2020

Modern customers, by and large, are speed demons.  They need intelligently-designed self-service platforms that can provide help in a few clicks and swipes.  What happens when you fail to meet their expectations? Your hard-earned customers turn to your competitors for a better, fulfilling experience.  You can prevent that from happening by taking ‘help’ closer to...
Read More

Knowledge Transfer – What it is & How to Achieve it?

Organizations face the risk of knowledge loss when talented employees retire, resign, or are sacked.  The insights and expertise they gain during their tenure is an enormous asset. In an interdependent work culture, this knowledge loss may lead to a more inefficient workforce and potentially broken internal processes.  You might have seen managers hustle at...
Read More

Effective Tips to Cultivate a Collaborative Work Culture

“Team collaboration is key to business success” – how many times have you heard and used this sentence during meetings and conferences?  Innumerable times, right?  But, is this concept implemented with the same seriousness as it is spoken about?  Often, organizations fall victim to knowledge silos when teams aren’t given a collaborative work environment. This...
Read More

How to Create a Comprehensive Operations Manual for Your Employees

Human errors are inevitable, and they can be detrimental to your business. Skip a step in the product development process, and you will have a defective product. Go wrong with the recruitment process, and you might lose talented candidates. Don’t follow the sales guidelines, and potential customers will switch to a competitor.  How do you...
Read More

Knowledge Management in Healthcare: A Prerequisite for Flawless Health Services

An overwhelming amount of data is generated every day in the healthcare sector. Global healthcare data is expected to reach a whopping 2314 exabytes in 2020. That’s the equivalent of more than 2 trillion laptops worth of data.  Clearly, healthcare is a data-intensive industry given the constant research on advanced procedures, new treatments, and emerging...
Read More

7 Tips to Craft a Sales Enablement Strategy That Actually Works

What is the ultimate goal of any business? To sell, earn revenue, and build lasting relationships with customers.  All of this is directly dependent on those in the front line, i.e., your sales soldiers. They fight and fall multiple times to drive customers to the point where they happily want to do business with you....
Read More

7 Powerful Customer Service Channels You Simply Can’t Ignore

“There is no substitute for rock-solid customer service. You provide it or you don’t. Period!” Customer service – Do it right, and you can win customers’ hearts, increase sales, and create a positive growth graph for your business.  Going wrong with it can negatively impact your growth.  One of the many things that differentiate excellent...
Read More

Wow Your Audience With Engaging Knowledge Base Videos

Video has become one of the most cost-effective ways to promote, train, and support customers. If used the right way, it can both save you money and make you money. – Shep Hyken Video is the new BIG THING. If you aren’t using videos to improve customer experience, you’re probably missing out on a lot...
Read More
Start Managing Project