You can customize the domain names of your help sites and online manuals to reflect your company's URL.
Use your own custom color theme, header/logo, pages, CSS styles, and domain name.
Code view gives you easy and direct access to the HTML. You can also enter and use your own CSS styles.
ProProfs offers Google Translate integration so you can write and view your site's content in any language.
Gather feedback from your readers about the content on a specific page directly from their mobile device.
Gain insight on your clients' searches by adding Google Analytics to your site (logged in users are not tracked).
As the admin of your knowledge base you can add multiple users, assign them roles and control what they do.
You can enable locks to prevent multiple authors and contributors from overwriting each other’s work.
You can restrict access to each site, away from public view, by using our URL authentication token.
Touch friendly so your users can swipe, tap, and easily browse your documentation on mobile devices.
Optimized for pixel-dense resolutions, so large images are automatically re-sized to fit smaller screens.
Tons of devices supported including iPad, iPhone, BlackBerry, Lumia, Kindle Fire, Nexus, Galaxy, HTC & many more.
Building a knowledge base is a breeze with ProProfs. All you need to do is sign up and start authoring content with our simple-to-use online text editor.
Choose from professionally designed templates to create a robust knowledge base, user manual, documentation, and help sites. Replace the placeholders with your ready content and modify the template based on your requirements.
Empower your customers with instant self-help 24/7 and bring down your support tickets by up to 80 percent. Reduce the workload of your support team and help them focus on critical customer questions.
Assign roles such as editor, contributor, administrator, and viewer to different users and groups. Define their permissions based on their roles. Take full control of who can do what in your knowledge base.
Get actionable insights into your knowledge base’s performance. Know the total number of searches, failed and successful searches, popular and poorly rated articles, broken links, and more.
Your knowledge base should reflect your brand. Add your brand name and logo to your knowledge base. Customize it with the right fonts, colors, and themes that go well with your brand.
You will never outgrow our Knowledge Base software because it’s built to grow with you. We’ve been building these products for over 10 years, and they are being used by big companies like Adobe, Nissan, Sycamore Education, and Duracell. We aren’t like our empty shell-like competitors that look slick on the outside but underperform on the inside.
ProProfs Knowledge Base software integrates seamlessly with powerful tools, including Google Analytics, Wufoo, Zendesk, Salesforce, Freshdesk, among many others.
ProProfs Knowledge Base Software has got everything you need to create an impressive help center. From authoring and publishing to customization and collaboration, the software tool offers them all.
We have simple and straightforward pricing and a 100% guarantee because we think our customers deserve that. There are no per-use fees, and no usage fees. You choose the package that fits your needs, and you know exactly what you’re going to spend right upfront. There are no hidden fees and no surprises at the end of the month.