Delight Your Customers & Employees

Improve customer support & employee training with wikis, FAQs & manuals!


Why ProProfs

  • sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix
Create

Create


Easily Create a Knowledge Base

Create pages with ease, build structured table of contents & publish instantly.

Design

Design


Design Beautiful Help Sites

Easily customize your help sites & user guides. Design with CSS & HTML.

  • Your Own Domain

    Your Own Domain

    You can customize the domain names of your help sites and online manuals to reflect your company's URL.

  • Easy Customization

    Easy Customization

    Use your own custom color theme, header/logo, pages, CSS styles, and domain name.

  • HTML/CSS Access

    HTML/CSS Access

    Code view gives you easy and direct access to the HTML. You can also enter and use your own CSS styles.

Configure

Configure


100+ Settings, Powerful Integrations

Your knowledgebase, your way. Integrate with other tools, SSO & more.

  • Multilingual Support

    Multilingual Support

    ProProfs offers Google Translate integration so you can write and view your site's content in any language.

  • Feedback from users

    Feedback From Users

    Gather feedback from your readers about the content on a specific page directly from their mobile device.

  • Analytics & Reports

    Analytics & Reports

    Gain insight on your clients' searches by adding Google Analytics to your site (logged in users are not tracked).

Collaborate

Collaborate


Collaborate With Teams

Get your team involved to create the knowledgebase quickly.

  • Users & Roles

    Users & roles

    As the admin of your knowledge base you can add multiple users, assign them roles and control what they do.

  • Enable Locks

    Enable Locks

    You can enable locks to prevent multiple authors and contributors from overwriting each other’s work.

  • Restrict Access

    Restrict Access

    You can restrict access to each site, away from public view, by using our URL authentication token.

Mobile

Mobile


Access Anytime & Anywhere!

No more worrying about pesky compatibility issues. We ensure your site looks perfect on any screen or browser.

  • Works on Apple, Android & more
  • Supports iPad, iPhone & more
  • Automatically resize images
  • Add mobile themes
  • Touch-friendly table of contents
  • Browse with swipes & taps
  • Optimized for all screen-sizes


  • Touch Friendly

    Touch Friendly

    Touch friendly so your users can swipe, tap, and easily browse your documentation on mobile devices.

  • Retina Support

    Retina Support

    Optimized for pixel-dense resolutions, so large images are automatically re-sized to fit smaller screens.

  • Device Support

    Device Support

    Tons of devices supported including iPad, iPhone, BlackBerry, Lumia, Kindle Fire, Nexus, Galaxy, HTC & many more.

Create Knowledge Base

Why ProProfs Is the Best Knowledge Base Software


#1
Easily Create Your Knowledge Base

Building a knowledge base is a breeze with ProProfs. All you need to do is sign up and start authoring content with our simple-to-use online text editor.

#2
25+ Ready-to-Use Templates

Choose from professionally designed templates to create a robust knowledge base, user manual, documentation, and help sites. Replace the placeholders with your ready content and modify the template based on your requirements.

#3
Reduce Tickets by up to 80%

Empower your customers with instant self-help 24/7 and bring down your support tickets by up to 80 percent. Reduce the workload of your support team and help them focus on critical customer questions.

#4
Define Roles, Permissions & Security

Assign roles such as editor, contributor, administrator, and viewer to different users and groups. Define their permissions based on their roles. Take full control of who can do what in your knowledge base.

#5
Get Delightful Reports & Analytics

Get actionable insights into your knowledge base’s performance. Know the total number of searches, failed and successful searches, popular and poorly rated articles, broken links, and more.

#6
Add Your Branding & Colors

Your knowledge base should reflect your brand. Add your brand name and logo to your knowledge base. Customize it with the right fonts, colors, and themes that go well with your brand.

#7
Loved by Leading Companies

You will never outgrow our Knowledge Base software because it’s built to grow with you. We’ve been building these products for over 10 years, and they are being used by big companies like Adobe, Nissan, Sycamore Education, and Duracell. We aren’t like our empty shell-like competitors that look slick on the outside but underperform on the inside.

#8
Plays Nicely With Others

ProProfs Knowledge Base software integrates seamlessly with powerful tools, including Google Analytics, Wufoo, Zendesk, Salesforce, Freshdesk, among many others.

#9
All the Features You Could Possibly Need

ProProfs Knowledge Base Software has got everything you need to create an impressive help center. From authoring and publishing to customization and collaboration, the software tool offers them all.

#10
Honest, Simple Pricing

We have simple and straightforward pricing and a 100% guarantee because we think our customers deserve that. There are no per-use fees, and no usage fees. You choose the package that fits your needs, and you know exactly what you’re going to spend right upfront. There are no hidden fees and no surprises at the end of the month.

Try it Free
Sign Up Free
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