• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Create a Technical Document Easily

Write, edit, and upload files with MS Word-like editor

Create comprehensive technical documentation for your customers and support staff with our technical writing software. Write and edit with a powerful yet simple editor. Upload word docs, PDFs, PPTs easily to your technical document. Add images and videos to content and make your document an engaging source of information. Pick your favorite fonts to style your document the way your visitors like it the most.

  • Upload PDF, word files, PPTs & more
  • Add images, videos to make it engaging
  • Pick from 600+ fonts & themes

Google-Like Search Experience

Make information-sourcing a breeze for your visitors

searchable technincal documentation knowledge base software

Information-gathering has never been easier! Equip your customers and support staff with a self-help document that offers seamless searchability. The Google-like search functionality makes it super-smooth to find answers. The best part is, questions are auto-completed as you type in. Utilize cross-linking to drive readers to relevant articles.

  • Google-like search functionality
  • Auto-complete user questions
  • Cross-link relevant articles

Simplify Jargon With Contextual Help

Add tooltips, lightboxes, and popups to your content

technical documentation software with contextual help

Create technical documentation in a way that it provides an end-to-end understanding of the topic. Make complex seeming content easy with tooltips, lightboxes, and popups within your document. Explain jargon, complicated concepts, and provide additional information wherever necessary with these powerful tools.

  • Explain jargon with tooltips
  • Provide additional info with lightboxes
  • Add popups to simplify content

Analyze Document Performance

Know what’s being searched, what’s working and what’s not

Get automated reports that highlight what your customers and support staff are searching for. Check stats on successful and failed searches, popular and poorly rated articles, broken links, content suggestions, and so on. Get actionable insights into trending articles, articles that need to be fixed, and new article additions for the failed searches. Keep improving your documentation with updated information.

  • Find successful & failed searches
  • View popular & poorly rated articles
  • Find & fix broken links

Perfect for

Context-Sensitive Help

Create a knowledge base and use contextual help tools to create on-site and task-based help.

Help Authoring Software

Design, create, publish and maintain help files, manuals and documentation using help authoring software.

Wiki Software

Collaborate with team members to create public and private wikis. Manage content with advanced authoring options.

Features

  • Simple & Easy
    Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Highly Searchable
    Highly Searchable

    Find answers instantly with a highly searchable knowledge base.

  • Centralize Documents
    Centralize Documents

    Centrally access company documents, manuals, and more.

  • Analytics & Reports
    Analytics & Reports

    Learn what users are searching for & Integrate with Google Analytics.

  • Anytime, Anywhere Access
    Anytime, Anywhere Access

    View and access knowledge base on laptops, tablets or smartphones.

  • Reduce Customer Tickets
    Reduce Customer Tickets

    Customers instantly find answers on your self-service help site.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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