Knowledge Base Software Pricing & Plans

Try any plan free for 15 days

Annual discount expires on Aug 18th, 2018. remaining

Monthly
YEARLY(Discounted)
Pages?
Public Views ?
Knowledgebases,
Manuals & Docs
Authors ?
Import Sites?
Page Templates ?
Revision History &
Version Control?
Staff Users ?
Private Site?
Groups & Teams?
ProProfs Survey Maker?
Merge Tags & Content Snippets?
Multi-Lingual Support?
Tooltips, Lightboxes & Pop-ups?
Conditional Content?
White Label?
Custom Domain?
Single Sourcing?
Help Widget?
ProProfs Chat?
ProProfs Training Maker?
Single-Sign On, SAML?
Workflow Approvals?
Roles & Collaboration?
Vault?
Custom License, Enterprise Security & Ownership?
Customer Support
Integrations

Free

Forever Free for Small public Knowledgebases
  • $
Sign Up
20
Unlimited
Unlimited
1
Email Support
Basic ?

Professional

Best for companies who only need a public knowledgebase.
  • $

    per month (annually)

Try it Free Buy Now
100
Unlimited
Unlimited
1
Email Support
Basic ?

TEAM

Best for small teams/groups that require public & private knowledgebases.
  • $

    per month (annually)

Try it Free Buy Now
200
Unlimited
Unlimited
1
50
2
Basic
$180/y value
Phone Support
Advanced ?
Most Popular

BUSINESS

Best for mid-sized groups with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.).
  • $

    per month (annually)

Try it Free Buy Now
300
Unlimited
Unlimited
1
100
5
Professional
$480/y value
Bronze Plan
$120/y value
Premium Support
Advanced ?

ENTERPRISE

Best for large groups needing complete knowledge management solution.
  • $

    per month (annually)

Try it Free Buy Now
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Business
$1680/y value
Silver Plan
$240/y value
Training Maker Team
$960/y value
Onboarding & Success Manager
Premium ?
Knowledge Base + Help Desk
Starts at $39/month

Complete Customer Service Solution

View Help Desk Pricing
All Plans Include
  • Mobile & Tablet
  • Security
  • Integrations
  • Import Content

You've Got Questions. We've Got Answers

How many help sites can I create?

You can create multiple unlimited help sites in an account regardless of the plan you choose.

Who is an author?

An author is a user who can create & edit content in the knowledge base.

Can I create a branded site?

Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo, editing the CSS, using your own HTML header & even your own domain name, is simple & easy.

Can I create a private knowledgebase?

Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing your knowledge base & allow only authorized members to view the internal knowledge base.

How does the 30-day money back guarantee work?

If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our product. If you choose to cancel your account in the future you will never be charged again. We charge per full month; we don't prorate for pending months in the payment cycle in case of a refund.

Who is a staff user?

A staff user is a member of your team or organization vis-a-vis an editor, contributor or reviewer.

What types of payment do you accept?

Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional processing fee of $50. Please contact [email protected] if you are interested in this.

Can I change plans at any time?

Yes. Simply email [email protected]

How do I cancel my plan?

It's simple. Just email us at [email protected]

Is my data safe & secure?

Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, & battery backup. Our software & infrastructure is updated regularly with the latest security patches & we strive for 100% up-time. Our network is protected by an enterprise-class firewall & all ProProfs plans include remote data backups to keep your data safe. We believe that trust starts with transparency & provide real-time performance as well as historical data on our system performance & uptime.

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  • Cisco
  • Dhl
  • Yale
  • Phoenix

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