You can create multiple unlimited help sites in an account regardless of the plan you choose.
An end user can be anyone who needs help from your knowledgebase. He/she can read your knowledgbase from anywhere in the world without a username or password.
Absolutely, ProProfs is a fully customizable tool and you can modify the entire interface to match your branding. Changing color themes, adding your logo, editing the CSS, using your own HTML header and even your own domain name, is simple and easy.
Yes, you can create and manage usernames and passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing your knowledge base and allow only authorized members to view the internal knowledge base.
If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our product. If you choose to cancel your account in the future you will never be charged again. We charge per full month; we don't prorate for pending months in the payment cycle in case of a refund.
A staff user is a member of your team or organization vis-a-vis an editor, contributor or reviewer.
Currently we accept Visa, MasterCard, and American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional processing fee of $50. Please contact [email protected] if you are interested in this.
Yes. Simply email [email protected]
It's simple. Just email us at [email protected]
Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, and battery backup. Our software and infrastructure is updated regularly with the latest security patches and we strive for 100% up-time. Our network is protected by an enterprise-class firewall and all ProProfs plans include remote data backups to keep your data safe. We believe that trust starts with transparency and provide real time performance as well as historic data on our system performance and up-time.
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