Delight customers & reduce support costs

Leverage the power of a seamless self-service portal
Reduce call hold time and offer customers accurate and consistent information
Reduce tickets & support costs with self service knowledge base

With ProProfs Knowledge Base, you can create a self-service help center- a place where your customers can find instant answers to frequently asked questions. The help center serves as a secure web-based platform where customers can get information about your products and services, on this own. While this saves your customers from calling or raising tickets about the same issues again and again, it also means less support workload and costs for you.

  • Reduce tickets & support costs
  • Easily share tutorials, FAQs etc
  • No programming or setup required

Onboard customers faster

Provide customers the right answers at the right time.
Onboard customers faster

The key to onboard new customers faster is providing quick answers to the many questions they have about your service or product. You can always create an FAQ to offer proactive answers to common questions. But the secret of faster customer onboarding is context-sensitive help, which includes in-app tooltips, popups and lightboxes. You can use them to offer customers guided tours of your product, website or mobile app.

Customized customer support portals

Design beautiful FAQs. Customize with CSS & HTML.
Customized customer support portals

With ProProfs , you can create multiple brands for a single site. Which means that you can instantly create new help centers; with the same content but different design. You can change the colors and theme to match the profiles of the customers who are accessing the help center. All of this is automated and you can change headers, add themes and banners at a click. Those looking to dig deeper can also customize the CSS and HTML.

  • Change headers & banners at a click
  • Pre-made themes & design elements
  • Customize using CSS and HTML

Different content for different customers

Control access to content with permissions and conditional rules
Different content for different customers

With ProProfs you get full access control, which lets you decide who can view what; in your help center. You can keep certain documentation private and only viewable to select customers, while keeping the rest public. You can also set conditional rules which make your help center’s content inaccessible from certain regions, IP addresses, devices etc. This helps you automatically control what a customer can or cannot see.

A help center that’s always within reach

Offer 24/7 support to partners on the web or mobile
A help center that’s always within reach

ProProfs ensures that your help center is compatible with all mobile devices and browsers including iPhone, iPad, Android, iOS and more. With a mobile and Google-friendly help center you can deliver 24/7 support to customers allowing them to find helpful information, whenever they need it.

  • Multiple devices & OS support
  • Easily update help center content
  • Optimize for search engines
  • sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

From our blog

The Ultimate Guide To A Self Service Knowledgebase

The Ultimate Guide To A Self Service Knowledgebase

A self-service knowledgebase is the perfect tool to give a fresh breath of life to your customer service. As the name suggests, the whole point of a such a knowledge base is to allows customers engage in searching and finding solutions to their queries.But then the question still remain ...
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6 Tips for Enhancing Post-Training Knowledge Transfer

6 Tips for Enhancing Post-Training Knowledge Transfer

Training is futile if there’s no plan for knowledge transfer – that’s the bottom line. With that being said, let’s take a few moments to present some ideas and tips regarding ways in which you can enhance post-training knowledge transfer in your organization. Make the Content...
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5 Ways You Can Set Your Employees Up for Success

5 Ways You Can Set Your Employees Up for Success

You’ve spent a lot of time developing the right recruiting and onboarding strategies to ensure you have intelligent and ambitious employees who are a good fit for your organization. Now what? If you want to maximize your employees’ chances of growing...
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How to Encourage Knowledge Sharing at Your Workplace

How to Encourage Knowledge Sharing at Your Workplace

A culture of knowledge sharing is what keeps an organization moving forward, whether it’s a startup, small medium business or even a well-established enterprise. Knowledge sharing among employees is perhaps the single most important reason behind the success of any business...
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