Knowledge Base Software › Sales Enablement Software
Bring your teams together and create user guides, wikis, PDF manuals, blogs, knowledge bases, ebooks and more in one single location. Manage all your training and marketing materials in a single repository with full control over workflows, versions and approval processes. Update and publish content at a single click.
ProProfs empowers your marketing team to see what content is popular in the knowledge base. Relationship managers, product managers and advisors get clear insights into which articles, ebooks, guides or manuals are performing well with customers. All insights are visually represented for easy understanding and you can also dig further by exporting the data as Excel or PDF files.
ProProfs works behind the scenes to highlight the content that is most popular with your customers or is most used by internal sales people. By filtering the noise, ProProfs empowers your sales team to easily find key information such as the pitch, blog, ebook, wiki, user guide or product announcement that best matches a sales situation.
ProProfs integrates seamlessly with popular CRMs and helpdesk tools such as Zendesk, Desk.com, Freshdesk and more. Sales executives can view all help articles, user guides and other winning content, without ever leaving Salesforce. Support agents can also instantly turn a ticket or query, within Zendesk, into a help article in ProProfs Knowledgebase.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
Knowledge base management strategies come into play at three different levels of knowledge access in the organization. Knowledge can be accessed either before, during or after any knowledge based management activities are carried out.
There are different methods...
Does your business need a knowledge base? This question can be answered by another question - Do you want happy customers and knowledgeable employees? If your answer is “yes” then your business surely needs a knowledge base. Offer 24/7 customer support...
When you are looking for a good knowledge base management software, there are some things that you need to pay attention to. First of all, try to avoid the temptation to base your purchases on a price basis, or going after a knowledge base management software because someone recommended it to you...
A good help desk needs has to handle the questions and concerns that people might hold regarding certain products or services. Today you can get a knowledge base software program to make it easier for problems to be resolved fast. A help desk program will be used...