• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Equip Your Customers With Self-Help

Provide instant access to information

Access information anytime and anywhere in a searchable knowledge base

Well-informed customers hardly ask questions! Build a line of happy customers by empowering them with self-help. Create help documentation and enable them to find answers to questions instantly. This will reduce your support tickets by up to 80%. Customize your online help documentation for mobiles, tablets as well as laptops, and make information-gathering effortless for your customers.

  • Reduce tickets by up to 80%
  • Delight customers with instant answers
  • Customize for any device

Delight Customers With Context-Sensitive Help

Provide help where it’s needed the most

Context-sensitive help for wholesome customer experience

Provide contextual help and impart a holistic understanding of your products & services to customers. Explain jargons and industry-related concepts with the help of tooltips and pop-ups. Add lightboxes to provide additional information wherever needed. You can do all of this with the online help documentation software provided by ProProfs.

  • Explain jargons with tooltips
  • Provide more information with lightboxes
  • Include pop-ups to simplify your content

Deliver a Seamless Search Experience

Help your customers navigate smoothly

Create Powerful help documentations

Incorporate a Google-like search bar in your online help documentation to make the search easier for customers. Use the autocomplete suggestion feature to show accurate results as they start typing in the search box. Embed cross-linking to direct readers to relevant help articles. Create online help documentation that is highly searchable and make navigation easy for your customers.

  • Show relevant & accurate results
  • Direct readers to articles for more info
  • Deliver a stellar search experience

100+ Settings & Integrations

Track customer behavior and search patterns

Integrate ProProfs online help documentation with various tools

Integrate seamlessly with various tools like Google Analytics, Zendesk, and many others. Utilize smart settings to design and configure your help document. Get insightful reports to measure performance. Identify successful and failed searches, popular and poorly rated articles and much more. Get access to reports to keep a constant check on how your articles are performing with your help documentation tool.

  • Explore various settings & integrations
  • Get insightful reports
  • Measure document performance

Features

  • Reduce Customer Tickets
    Reduce Customer Tickets

    Customers instantly find answers on your self-service help site.

  • Customize & Brand
    Customize & Brand

    Brand your help site with customized fonts, colors, logos & more.

  • Anytime, Anywhere Access
    Anytime, Anywhere Access

    View and access knowledge base on laptops, tablets or smartphones.

  • Analytics & Reports
    Analytics & Reports

    Learn what users are searching. Integrate with Google Analytics.

  • Highly Searchable
    Highly Searchable

    Find answers instantly with a highly searchable knowledge base.

  • Contextual Help
    Contextual Help

    Explain jargons with tooltips, lightboxes, and pop-ups.

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