Well-informed customers hardly ask questions! Build a line of happy customers by empowering them with self-help. Create help documentation and enable them to find answers to questions instantly. This will reduce your support tickets by up to 80%. Customize your online help documentation for mobiles, tablets as well as laptops, and make information-gathering effortless for your customers.
Provide contextual help and impart a holistic understanding of your products & services to customers. Explain jargons and industry-related concepts with the help of tooltips and pop-ups. Add lightboxes to provide additional information wherever needed. You can do all of this with the online help documentation software provided by ProProfs.
Incorporate a Google-like search bar in your online help documentation to make the search easier for customers. Use the autocomplete suggestion feature to show accurate results as they start typing in the search box. Embed cross-linking to direct readers to relevant help articles. Create online help documentation that is highly searchable and make navigation easy for your customers.
Integrate seamlessly with various tools like Google Analytics, Zendesk, and many others. Utilize smart settings to design and configure your help document. Get insightful reports to measure performance. Identify successful and failed searches, popular and poorly rated articles and much more. Get access to reports to keep a constant check on how your articles are performing with your help documentation tool.
Customers instantly find answers on your self-service help site.
Brand your help site with customized fonts, colors, logos & more.
View and access knowledge base on laptops, tablets or smartphones.
Learn what users are searching. Integrate with Google Analytics.
Find answers instantly with a highly searchable knowledge base.
Explain jargons with tooltips, lightboxes, and pop-ups.