Write, edit and style your content with the WYSIWYG editor provided by ProProfs. Use our documentation template to build online self-help documents easily. Edit your content any number of times. Track previous changes and restore the document to its original version with Revision History.
A complex document can be challenging for customers to read. Incorporate tooltips, lightboxes, and popups to explain jargons and to offer useful additional information for better understanding of readers. This context-sensitive or contextual help is immensely helpful to let clients get acquainted with software technical documents or products with complex functionalities.
Help your customers navigate smoothly with the intelligent search functionality provided by ProProfs. Ensure that only the most relevant results are shown in response to customer queries or keywords. Provide your customers with a seamless search experience and let them find answers instantly.
Online Help Documentation can be effortlessly integrated with various tools like Google Analytics, Zendesk, Salesforce Desk and many others. Integrate with Google Analytics to gain valuable data and get insightful reports that state the performance of the documents, on the basis of which you can make significant improvements in the online help document. Identify successful as well as failed searches and track documents that are marked as unhelpful by your customers. Smart settings help you design and configure your help document by presenting you with a variety of themes, fonts, and designs.