• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Easily Create & Edit Content

Use authoring tools to recreate content or alter existing one
Edit Content with online help documentation

Write, edit and style your content with the WYSIWYG editor provided by ProProfs. Use our documentation template to build online self-help documents easily. Edit your content any number of times. Track previous changes and restore the document to its original version with Revision History.

  • Edit content any number of times
  • Track document history
  • Create and manage content easily

Delight Your Customers with context-sensitive help

Provide readers with the right answer at the right time
use context-sensitive help in documentation

A complex document can be challenging for customers to read. Incorporate tooltips, lightboxes, and popups to explain jargons and to offer useful additional information for better understanding of readers. This context-sensitive or contextual help is immensely helpful to let clients get acquainted with software technical documents or products with complex functionalities.

  • Explain jargons with tooltips
  • Provide additional information with lightboxes
  • Include popups to simplify your content

Let Your Customers Search for the Right Answers Quickly

Help your customers navigate smoothly
searchable documentation software

Help your customers navigate smoothly with the intelligent search functionality provided by ProProfs. Ensure that only the most relevant results are shown in response to customer queries or keywords. Provide your customers with a seamless search experience and let them find answers instantly.

  • Show relevant & accurate results
  • Deliver a stellar search experience to customers
  • Provide customers with instant help

100+ Settings & Integrations

Track customer behavior & search patterns
online help documentation integration

Online Help Documentation can be effortlessly integrated with various tools like Google Analytics, Zendesk, Salesforce Desk and many others. Integrate with Google Analytics to gain valuable data and get insightful reports that state the performance of the documents, on the basis of which you can make significant improvements in the online help document. Identify successful as well as failed searches and track documents that are marked as unhelpful by your customers. Smart settings help you design and configure your help document by presenting you with a variety of themes, fonts, and designs.

  • Gauge document performance
  • Get insightful reports
  • Track search pattern of your customers

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