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  • dell
  • cisco
  • accenture
  • yale
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Easily Create & Edit Content

Use authoring tools to recreate content or alter existing one
Create help documentations

Uploaded the entire content without knowing that it’s not updated? Fret not. It’s time you use online help documentation software. Create beautiful help document using online help documentation software. Use documentation template to create content from scratch or edit existing content to create best self-help document. The software comes with a full-fledged version control system that facilitates you to track previous changes and helps you restore the document to its original version.

  • Intuitive and customer-friendly interface
  • Edit content any number of times
  • Track document history
  • Create, publish and manage instantly

Context-Sensitive Help for Wholesome Customer Experience

Provide readers with the right answer at the right time
Context-sensitive help for wholesome customer experience

A complex document can be challenging for customers to read. Incorporate tooltips, lightboxes, and popups to explain jargons and to offer useful additional information for better understanding of readers. This context-sensitive or contextual help is immensely helpful to let clients get acquainted with software technical documents or products with complex functionalities.

  • Tooltips to explain jargons
  • Lightboxes to give additional information
  • Pop-ups to provide instant help

Let Your Customers Search for the Right Answers Quickly

Powerful search feature that helps customers find solutions easily
Create Powerful help documentations

A fully-functional search bar is indispensable for an online document, as it is the first thing customers will have their eyes on. Creating help documentation with an inbuilt intelligent search feature ensures that only the most relevant results are shown in response to customer queries or keywords. Showing relevant and instant answers at a staggering speed is the key offering of online help documentation software, as it allows readers to search for information from anywhere and from any device.

  • Search from loads of information
  • Find answers anytime and anywhere
  • Impeccable search engine
  • Provide customers with instant self-help

100+ Settings & Integrations

Track customer behavior & search patterns
Integrate ProProfs online help documentation with various tools

Online Help Documentation can be effortlessly integrated with various tools like Google Analytics, Zendesk, Salesforce Desk and many others. Integrate with Google Analytics to gain valuable data and get insightful reports that state the performance of the documents, on the basis of which you can make significant improvements in the online help document. Identify successful as well as failed searches and track documents that are marked as unhelpful by your customers. Smart settings help you design and configure your help document by presenting you with a variety of themes, fonts, and designs.

  • Gauge document performance
  • Insightful reports
  • Track search pattern

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