Easily create tooltips, light boxes and pop-ups

Deliver context sensitive help to customers when they need it
Easily create tooltips, lightboxes and pop-ups

Help customers understand your product or service better by delivering precise help whenever they need it. Explain technical terms, additional product features or pricing disclaimers using tooltips and light boxes. Enhance the user experience of your help site by conveying your message clearly to customers using pop-ups.

Instant updates with codes snippet

We take care of the headaches, while you focus on creating
Instant updates with codes

No more hard coding help pages or manually updating help content. Simply copy and paste a small code snippet to place on your website where you want the help to appear. Any changes you make on ProProfs are instantly reflected on your website or application.

  • Easy and instant updates
  • No coding or IT help required
  • Small code snippet

Single source for multiple devices

Create contextual help once and publish on multiple devices instantly
Create contextual help

Any contextual help that you create works across all operating systems, browsers and mobile devices. ProProfs is powered by HTML5 to ensure that your help content works on Apple, Android, BlackBerry, and Windows devices. Your tooltips and light boxes are also automatically resized to fit all screen sizes.

  • Optimized for all screen sizes
  • Browse with swipes and taps
  • Instantly find help with a touch

Context Sensitive Help Examples

Create awesome help documentation for your websites & mobile apps

Tooltip

Create a delightful user experience
Tooltip

Easily create, manage and embed tooltips on your websites or applications to explain product features, policies, pricing disclaimers and more. Delight users by offering help when they need it.

or

Lightbox

Onboard new users easily
Lightboxes

Guide new users through product tours, procedure help etc with interactive and easy to understand light boxes. These come with a scroll bar effect and are perfect for displaying exhaustive help documentation.

Popup

Offer right help at the right time
Popup window

Provide precise help to users with embedded popups. Show interactive content, in the popup, such as images and icons with no coding or programming at your end. They can also be used as signposts to related help content.

Context Sensitive Help for Web Forms

Context Sensitive Help Benefits

Deliver onsite help exactly when your users need it
  • Simple & Easy

    Simple & Easy

    Creating and adding embedded tooltips on your site or app is as simple as a few clicks.

  • Manage Help Centrally

    Manage Help Centrally

    No more FTP or going through the IT team to improve your sites' contextual help.

  • Delight Your Users

    Delight Your Users

    Offer users a smooth experience of your site or app without having them switch pages to look for help.

  • Mobile & Tablets

    Mobile & Tablets

    View the tooltips, popups and lightboxes on any device including Android, iPhones and more.

  • Improve Engagement

    Improve Engagement

    Offer instant answers to users and increase time spent by them on your site by 173%.

  • Reduce Support Costs

    Reduce Support Costs

    Empower your users to find help on their own, without increasing your support team's workload.

  • sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

From our blog

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What You Need To Know About Contextual Help Software

What You Need To Know About Contextual Help Software

Sometimes a software or website user needs more than just general help from a knowledge base to fix a certain problem. Contextual help may be required. That is, help is needed at a specific point in a program or service. This is to provide the user with a solution that is relevant...
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Tips for Creating the Best Knowledge Base Applications

Tips for Creating the Best Knowledge Base Applications

A knowledge base can make the difference between good software and great software. For a program to be great, users have to know a program well enough to feel comfortable using it. In this sense, a knowledge base too is like a program which needs to be user friendly...
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