• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Rated #1 Best Knowledge Management Software

  • Winner: Best Knowledge Management Software, Crozdesk
    Winner: Top Rated Knowledge Management Software, Softwareworld
  • Winner: Bronze Stevie, American Business Awards
    Winner: Best Knowledge Management Software, Crozdesk
  • Quality Choice Knolwedge Base Solution, Crozdesk
    Winner: The Most Trusted Vendor Awards, Crozdesk
  • Winner: Gold, Brandom Hall Excellence Awards
    Winner: Great User Experience, FinancesOnline
  • Winner: Gold, Brandom Hall Excellence Awards
    Quality Choice Knolwedge Base Solution, Crozdesk
  • Winner: Gold, Brandom Hall Excellence Awards
    Winner: Gold, Brandom Hall Excellence Awards
  • Winner: Bronze Stevie, American Business Awards
    Winner: Bronze Stevie, American Business Awards

Easily Create Tooltips, Light Boxes & Pop-ups

Deliver context sensitive help to customers when they need it

Help customers understand your product or service better by delivering precise help whenever they need it. Explain technical terms, additional product features or pricing disclaimers using tooltips and light boxes. Enhance the user experience of your help site by conveying your message clearly to customers using pop-ups.

Instant Updates With Codes Snippet

We take care of the headaches, while you focus on creating

Instant updates with codes

No more hard coding help pages or manually updating help content. Simply copy and paste a small code snippet to place on your website where you want the help to appear. Any changes you make on ProProfs are instantly reflected on your website or application.

  • Easy and instant updates
  • No coding or IT help required
  • Small code snippet

Single Source for Multiple Devices

Create contextual help once and publish on multiple devices instantly

Create contextual help

Any contextual help that you create works across all operating systems, browsers and mobile devices. ProProfs is powered by HTML5 to ensure that your help content works on Apple, Android, BlackBerry, and Windows devices. Your tooltips and light boxes are also automatically resized to fit all screen sizes.

  • Optimized for all screen sizes
  • Browse with swipes and taps
  • Instantly find help with a touch

Context Sensitive Help Examples

Create awesome help documentation for your websites & mobile apps


Create a delightful user experience


Easily create, manage and embed tooltips on your websites or applications to explain product features, policies, pricing disclaimers and more. Delight users by offering help when they need it.



Onboard new users easily


Guide new users through product tours, procedure help etc with interactive and easy to understand light boxes. These come with a scroll bar effect and are perfect for displaying exhaustive help documentation.


Offer right help at the right time

Popup window

Provide precise help to users with embedded popups. Show interactive content, in the popup, such as images and icons with no coding or programming at your end. They can also be used as signposts to related help content.

Context Sensitive Help for Web Forms

We are making a difference for millions like you

Knowledge Base Customers Knowledge Base Customers

Context Sensitive Help Benefits

Deliver onsite help exactly when your users need it

  • Simple & Easy
    Simple & Easy

    Creating and adding embedded tooltips on your site or app is as simple as a few clicks.

  • Manage Help Centrally
    Manage Help Centrally

    No more FTP or going through the IT team to improve your sites' contextual help.

  • Delight Your Users
    Delight Your Users

    Offer users a smooth experience of your site or app without having them switch pages to look for help.

  • Mobile & Tablets
    Mobile & Tablets

    View the tooltips, popups and lightboxes on any device including Android, iPhones and more.

  • Improve Engagement
    Improve Engagement

    Offer instant answers to users and increase time spent by them on your site by 173%.

  • Reduce Support Costs
    Reduce Support Costs

    Empower your users to find help on their own, without increasing your support team's workload.

  • sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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